Wilson’s Mattress Gallery

I don’t know why they bother with a showroom. The beds you get are nothing like what you tried out in the store. Exchanged our first choice after a few weeks and the second mattress isn’t much better. Apparently they run the displays over with a truck to get them comfy. What we got isn’t even close to what we thought we were getting. I do love the adjustable base, but the mattress… well, I wish I had my old one back. $ 4000 spent for nothing.

inattentive salesperson. poor customer service after purchase. We purchased Simmons Beauty Rest mattress set and it was good for few years. It started to sag really bad after 5 years. It is sagging 2.75 inches. My husband can’t even sleep on it because it is giving him a back ache and I avoid the multiple sag spots when i sleep on it, it’s super uncomfortable. Our Simmons Beauty Rest king size bed is pretty much useless as a bed because the sagging is so bad. A mattress that cost almost $ 1300.00 should hold up better than this. Simmons warranty isn’t helping us with this matter, very very poor warranty and service!

We shopped 4 other mattress locations and 1 furniture store. None of them measured up. We had a great experience shopping here and bought a very nice bed set for much less than all the others for the same brand and set up. The sales guy spent about 45 mintues with us as we tried out almost every set up He was nice and knowledgeable about the product he sold. The delivery guys that came by were also very professional and cleaned up all the packaging material. They even came back when we changed our mind about how we wanted it set up which took another 30 min to change.
I feel we made a good choice shopping there.

BOTTOM LNE: Apparently, in THIS economy, decision makers for this retailer think lackluster attention to customers and awkward store access is a good idea. We wondered how they came to that conclusion as we walked out of Mattress Gallery and took our checkbook to visit their competitors.
I seldom write one star reviews. I’m more inclined to ignore the one star worthy vendor rather than invest the time to write a review. But when something is bad enough that I feel compelled to give other Yeeps a «heads up», it becomes worth the time to do the review.
So here goes.
HERE’S THE WAY TO ALIENATE POTENTIAL BUYERS IF YOU’RE RUNNING A MATTRESS STORE: Just follow the Mattress Gallery’s step by step example:
1. Toss a couple of box springs on the pavement outside the store and stand a mattress crumpled on it’s side between a bike rack and the building. This will set the customers’ first impression and make them wonder how the rest of the inventory gets treated.
2. Make sure there are so many reclining chairs right inside the front door as to present an obstacle course, both physically and visually, to customers coming in.
3. Follow that up by having the mattress inventory so tightly spaced that it creates a sense of «stay away» rather than «come try me out».
4. Make sure the single sales person doesn’t acknowledge arriving customers with «Thanks for coming in — I’ll be with you in a moment», but simply ignores them while he places a couple of phone calls.
5. Make sure you do not have names of mattress styles or features easily labeled for customers to look at so they can sort out for themselves what might be in their interest category as they wander about waiting on the single sales person.
6. When the sales person eventually «catches up» with the buying customers, be sure he is overly familiar «Hi kids! Whatareya lookin’ for?»
7. When another customer arrives, make sure the sales person simply walks away from the potential buyers. No «excuse me a moment,…» but simply walks away and then engages in an extended conversation about a mattress the other guy’s wife looked at last week. Leaving the previous customers «stranded».
8. When the «stranded» customers say to each other «We’re done here» and head for the exit, send the sales person right behind them to ask «So how’d it go? See anything that would work for ya?» (Seriously.)
Then you’ll be sure to have your potential customers spend their money with your competitors, at places like Mattress Factory, Bed Mart and Sleep Country, where they’ll get good quality customer care from well informed sales staff as well as easy access to well organized and maintained showrooms.