CubeSmart Self Storage

I’ve had my belonging stored here since 12÷6÷2014, the condo I rented was very small so I put many of my things in storage. Never a problem coming or going.
I have been trying to buy a house, at this time things were looking up, offer was accepted and 30 day notice given, now I need another storage unit. The guys in the office were great, helpful and patient. They helped with showing units, I made a decision on a unit because of the size, paid and placed the lock on the unit. While driving out I noticed a unit that was opened. I waited for the young man to come out since they were closed. I asked the guy If I could changed units, He told me, «He would have to wait till tomorrow, to make sure the unit was available. I did not wait for him to call me I called him, unit was available, everything done over the phone, All I needed to do was remove the lock from the previous unit I rented the day before and place it on my new unit. At this time I have moved most of my things into the unit. No problems encountered. Everything went smooth. Guys thanks for everything. Unit 406 & 371.

Very smooth registration process. They had the size I was looking for and accomodated my needs perfectly! The storage unit and the grounds were very clean. I can only hope that my actual moving will be so smooth!

The manager on site was very professional and answered all the questions I had.
The site was very clean. I look forward to storing my belongings here, I will definitely refer my family and friends here. Thank you

A few days after reserving a space I received an e mail asking if Cubesmart wowed me. No, they haven’t wowed me. I reserved a space a week ago Saturday. I intended on moving my stuff the next day. I misjudged the size of the unit. It’s way too small. They had no other space of the size I needed. I had to cancel my whole day of moving. I called their office to cancel last Sunday and the manager acted like he didn’t know what to do. I asked for a refund. I paid with my debit card. He said he’d find out and get back to me. I asked how long it would take for my debit to be reversed. He said a few days. It’s been 5 business days and no refund. No call. I e mailed them 3 days ago. No response. I understand they will keep the $ 20.00 administration fee but I’m still waiting for the rest of the money to be refunded. I don’t want to give them a negative review but at this point I must. Gary Coon

HORRIBLE PLACE BEWARE!!! we had just moved to the Bay Area and needed two storage spaces until our home was ready. As we unloaded all our belongings we couldn’t help but notice the «manager» and his goon squad circling like vultures around us. as they kept driving by with their golf carts as we unloaded our belongings into the unit. did we think it was odd yes, but not ever renting a storage space before we thought Maybe there just making rounds and keeping the place safe boy were we WRONG!!! Two weeks later as we arrived to get all our belongings out. We were horrified at what we saw ALL OUR BELONGINGS WORTH VALUE HAD BEEN STOLEN!!! Our locks were never compromised someone got in from the back of the units… Unscrewing all the bolts and gaining entrance. We are sure this was an inside job. No one else had been burglarized only our two units. COINCIDENCE??? HORRIBLE MANAGEMENT… The so called «manager» was not helpful or sympathetic what’s so ever. only surveillance cameras are in the entrance, and how convenient not on any of their units. Was a complete nightmare!

Horrible experience!
They lie to you!
Deals are not deals!
Stay away!
We fell behind one month, not realizing it. For some reason our autopay didn’t go through and we had no idea we were late. About 3 weeks into the month we recieved a phone saying our things were about to go to auction in less than a week. The tone was threatening and heartless. It was as if they couldn’t wait to get paid for all my things through auction.
I have been using storage for many years and I have never been treated this way and made to feel like my personal items were not mine but theirs.
This is the worst storage facility I have ever used and I recommend you stay from here at all costs!!!

I have been a customer of one storage unit for years and acquired another after inheriting items 3 years ago. Due to regular rent increases over decided to consolidate the two units and get rid of things we don’t need. Glad we did because the 2^nd storage unit was wet and molded dry cleaned clothing (expensive dresses and coats) and I lost more than $ 2,000.00 worth of items. The unit smells moldy and I noticed mold on the walls (where the rain came in) and ceiling of the walkway to the unit. We complained to the Manager and he said turn it into insurance.
I couldn’t believe it and said that after paying hundreds of dollars to this Company for years, I expect my storage units to be safe and free of pests, mold, mildew and rain!!! I can’t believe I have to pay another month for this mold filled unit and will be looking in the near future to move all of my belongings from this storage facility. Horrible experience!!!

Are my items kept safe and secure in storage? Yes. Easy to access the unit and clean? Yes. This is the only reason they receive more than a single star. Customer service? Complete failure.
After moving from Benicia, it appears my «auto pay» cancelled after one year and needed to be resubmitted, even though my card on file was not expired, and my unit was still occupied. U-​Store sent a notification to my old address… and although I have several confirms from the post office that they were sent my proper change of address, U-​Store continued to send –uncertified/​unregistered mail– to an address I no longer lived at. So, instead of contacting me via phone, they mail a notice to my fathers address as he is listed as a second contact. Unfortunately for me, he was in Europe for six weeks.
By the time U-​Store thought it would be a good idea to CALL me, the rent hadn’t been paid for two months, although since I’m used to it being taken out automatically, I didn’t even notice it so I wasn’t aware. I then gave the clerk my new address and told her I was no longer in Benicia — but I would stop in within a few days during a visit to town to pay the bill and sign the form.
I then made THREE phone calls and two in person visits to try and update my payment info — all during their so-​called business hours. No one was there, and no one answered the phone.
Fast forward 2 ½ weeks, I get back from vacation — still no correspondence from U-​Store in writing to submit my new payment info and signature. I get another call to advise me there was now a lien on the unit and my lock had been cut an ENTIRE MONTH before the lien sale. Again, no registered mail (as is required by law to auction a unit — two registered letters required to be exact) and she confirmed she still had not updated my new address.
I was forced to pay the full balance including their illegal and unnecessary «cut lock fee» of over $ 100 to access my unit. There is no reason to cut someones lock a full month prior to auction… and auction that would have been illegal (an auctioneer would never have approved the sale — I used to manage 10 storage facilities).
** Waiting for my next bill — again, never received. I call U-​Store during business hours — no answer. I went by UStore’s office nearly two weeks ago… no one was there. I now just paid the bill over the phone after «they» called me… AND THEY STILL HAVE MY OLD ADDRESS ON FILE.
Lazy, unprofessional management and operation that results in erroneous charges (fees and late fees) that of course benefit U-​Store.
Pulling my property out as soon as I’m able to arrange it. I would never, ever suggest this facility.

My work had used this storage place for a good 2 years. The ladies in the office are great, and access to the units are straight and simple.
The area is divided by a creek, with a road that goes over it. This part of the road has a slight bump that you should watch out for if you are transporting some fragile stuff. The truckers that drive by here will not slow for you and honk if you slow down. Also, there is an active railroad track that will cause some delays, so be aware of that coming from the west side.
Other than that, this is a simple storage place to go to and easy access on and off the freeway.