R & L Carriers

When we used R&L Carriers it was a complete disaster. I have never been more dissatisfied with the service they provided. We wanted a piece of equipment transported from Arizona to the San Francisco Bay Area. R&L came highly recommended from a local trucking company so we decided to give them a try. We got a quote for $ 741.06 and we were happy with that. The delivery was supposed to take two days, instead it took a week. Then we got a call saying that it was actually going to cost us over $ 900. Long story short there was a massive argument with the driver and it was a disaster. Never use this company, hating myself for not checking reviews first!

All in all, everyone I talked to was pleasant and courteous, even when I lost it a couple of times. However, there seem to be some systemic issues within their company that prevent them from operating properly. One of the two managers I spoke with mentioned that their «terminal is way behind», which furthers my thought that this company has some breakdowns in its structure. Also, seeing that every other review on here is 1-​star, just reemphasizes the point that this company is in dire need of fixing, or it will go out of business. Here is my experience:
My order was supposed to be delivered on a Friday.
Friday: I received a call, while I was waiting, informing me that the piece didn’t end up on a truck because somehow during the confirmation call when I had said to «honk when you get to my gate» (b/​c I have to buzz them in), was misinterpreted to mean, «Call 30 minutes prior», which I never said. Ok, that was the first WTF, why would that even matter?
They rescheduled for Saturday.
Saturday: While I was waiting, called me again, this time the manager telling me that he «did not let the delivery go out b/​c he found „damages“ on the piece». He then said he would send me pictures on Monday for me to decide if I wanted to accept it. Then, I talked to the people who I bought it from, who were very upset that he denied shipment of the merchandise they sold to me, so I then was told it would be delivered between 1 – 5 on Tuesday.
Tuesday: Nothing came. I was in frequent contact with the office, but they didn’t know what happened and couldn’t raise the driver. I found out later, when they called me at 9:45pm, that the driver’s phone died, which he was using for GPS, so he got lost, and went back to their dispatch. Apparently it was his first day on the job. They made an appt to be at my house at 8am on Tuesday. 8:30 passes…9 passes… I finally talk to a manager only to find out, the driver broke down at his first appt at 6:30am, so now they had to get the truck towed. Finally, they got a truck out to me, with the merchandise in it at about 9pm Tuesday night. And there is a hole in my couch, which I of course annotated on the delivery slip. So my saga is not over yet, as I will have to use them again for when my couch replacement comes in.

I had a horrible experience with your moving company R and L delivery. The manager Greg was extremely rude and would not work with my availability. I’m away on the east coast for work until 4÷6÷2015. The manager Greg was rude and short with me and stated to me that his company can only delivery a product within 5 days of them receiving it and that is there policy. Then Greg stated he would enter in the system that I refused the order. I did not refuse the order, I am not even in town to receive the order. What is the customer supposed to do with terms like that? I’m not even in town. The very next thing I am doing is reporting them to the BBB. If you don’t want to be treated with no respect, then do not do business with this company. But looking by the three other 1 star ratings I don’t seem to be the only customer that they have treated like crap.

Missed delivery window 5 times, each time we called them they said it would «definitely» be delivered that day. On the last try, after we called for the 4^th time, they said they misplaced our item. Then they got the weight of the item wrong by an order of magnitude, causing them to NOT want to deliver it that day because it was «too heavy» (the item was actually 100lbs, they told us it was 1000lbs).
After they finally delivered it, the item was heavily damaged. There was a giant dent in one side of the appliance and one corner of the metal frame was completely bent/​folded over.
We weren’t expecting 5-​star service/​reliability but this was so bad it was almost comical.

Freight carriers, generally, aren’t known for their great customer service or efficient and timely deliveries. But R&L carriers has set a new low for freight deliveries. Not only did they miss the delivery window twice but their dispatch person is the most unprofessional human being in our solar system. How can you mess up a delivery window that’s between 10am and 5pm two days in a row? If you don’t want to wait endless hours and then waste more time with their customer service, avoid R&L at all costs. Paying $ 10 more for a decent service is totally worth it.

If it’s possible to screw it up, they will. If it can be broken, they’ll do it.