Enterprise Rent-A-Car

Yesterday, I made a reservation again at this Enterprise due to an emergency need and was glad to see that the previous staff was replaced with two new people, Ann Marie Cook and Brian Lanzi.
On our first visit, Brian Lanzi was efficient, professional, and courteous. He asked if I want to use our corporate rate and let me know what charges would apply compared to if I had use my normal rate. We were informed that they only had SUV’s and when he took us out to inspect the vehicle and I realized I did not want this SUV, he did not appear upset and asked us to call him tomorrow if we want a smaller car.
On our second visit that week, Ann Marie Cook handled our transaction. She appeared to be new and made some mistakes along the way with printing our contract, but Brian was there to correct the situation and she apologized for the delay. Ann was patient when we began to discuss the insurance options and she was helpful in describing what the insurance covers. We ended up finishing the transaction ten minutes after the store had closed, but Ann never complained the entire time.
Brian and Ann are a pleasure to work with and I will visit this Enterprise again. I do hope that they will be able to find more people to handle the volume that they receive since this is the cause for me not giving 5 stars.

Worst car rental experience! I rent cars frequently and have never experienced a branch this bad. Waited an hour and a half for a car. The staff was incompetent and rude. They provided me with a car that that they supposedly cleaned but it smelled horribly from stale smoke.

In terms of customer service, they were phenomenal here. Flew in from San Diego, and we needed a vehicle. Granted they were busy and took a little long, the service each person gave is the reason they got 5 stars. Very friendly, called other places for cars, and still gave us the Military Discount. Service here compared to other Philly places, sets the bar. No rudeness at all. Hard to find here.

Wife made reservations early in the morning. She gets to this location at 5:30pm. Car not ready! Almost an hour to get car ready for her. Missed my sons talent show because of this. They don’t offer nothing but sorry.