Pets Plus

called asking if they had any bunnies in store, they lady told me that they would be getting bunnies in at 4:30 pm. I waited all day to go up there which is about 30 minutes from my house just to find out that the lady gave me wrong information and they wouldn’t be getting any for another week. very unprofessional.

I had a great experience at Pets Plus. I came in to use a coupon sent to my home, and the product I wanted was unavaiable, so a girl stocking the shelves said to come back the next day when the shipment arrived. As I was heading to return my cart, I saw the dogs they had for adoption and noticed that they were rescues and some were older, which I really liked versus puppy mills. Anyways, I was so enthralled with the dogs, I put the cart away with my purse in it. Thankfully the young lady who helped me before, found me and returned it.
The next day I came back to get my 60 lbs of dog food, and a new cashier lady helped me add and additional coupon to my order which was a whopping additional $ 8 in savings. They actually have much better prices for holistic food than the bigger chains. Due to all the savings, I was able to donate to their adoption efforts. All in all purchasing my food took a whole 5 minutes, which allowed for a deliver of a few 6 week puppies. Needless to say, I stayed at least another 30 minutes playing with the puppies and talking myself out of adding another dog to my family.
Overall, I was just really happy with the customer service I received and the store is very clean. The kettle area is actually huge, I don’t know what another reviewer saw, but much more space my own dog gets in her crate even. I will definitely be returning, if only to release some stress by petting puppies.

This store sells dogs from puppy mills. That alone is enough to warrant shopping elsewhere. They should offer local rescues to come to the store and show off rescue pet options, the way other pet stores do. Selling puppy mill dogs is not okay. Do not patronize!

Save the puppies and kitties please! My daughter and I come here before or after the movies (which is in the same parking lot). We come to look at the adorable pets and sometimes engage in interaction with them to get them out of their small (extremely small) living quarters. Each time we go in it really breaks our heart and I always say I’m never going back because I cannot stand to see it and then I feel conflicted thinking that since I am walking in, I am sponsoring this behavior which im not.
I feel these animals are worthy of rescuing just like those at a shelter because of their living conditions. They looked so sad. I thought most of the living quarters could have been much cleaner — come on you are a for profit pet store make sure your living quarters for the animals are clean. I mean there was feces in their living quarters that looked like they were in there for a bit of time. I overheard an employee telling a family they get all of their dogs from kill shelters and although I’m not entirely sure I do not believe that, you had many cute little puppies at the pet store that will be sold up and cute little puppies are not that often in kill shelters because someone will buy them, it’s usually the older mutts that are at the shelters to be put down :(
The staff I encountered were okay although I thought the one girl was a bit rude to me personally. I’m not sure if their prices are reasonable I do not know the standard when it comes to the amounts for pets.