Super Trans

From some of the reviews on here, it seems that most people don’t understand that unless you pay a LOT of money, these airport shuttles make several stops en route, and sometimes even with GPS, drivers get lost or stuck in traffic.
I’ve used both major shuttles in Philly that serve the NYC area airports, and I can’t complain. I’ve never had a bad driver, they’re all willing to make a rest stop en route, and they’re all willing to help you with your luggage. Supertrans has a fleet of clean, comfortable, modern vans that make for a comfortable ride. The drivers I’ve had were courteous and sociable.
I will caution those arriving on red eye or early morning international flights that none of the shuttle companies has a pickup before 7 – 8, so you might want to think about that when you book. If you carry several bags (I’m leaving on a trip tomorrow where I’ll have one suitcase and two carryons), waiting a couple hours will be a LOT easier than trying to get back to Philadelphia via Penn Station.

Let me just say, first, that I had no problems with the driver himself. He was organized, helpful, and polite. He also drove extremely fast to catch up as we were EXTREMELY behind. In normal circumstances I wouldn’t think that would be a good thing, but since we were running very late I thought it was helpful. It was thanks to him that we ultimately made it on time to JFK from Philly, even though it took 5 hours instead of 3, as the person on the phone told me.
First off, I had problems making the reservation over the phone. Called, reserved for the next day, was told that it would take 3 hrs, and that the driver would call me to confirm. By evening no one had contacted me, so I called again. Turns out they made a mistake and my name was booked for the 26^th of Dec instead of the 16^th. Person on the phone said he would figure it out and find a spot for me for the next day. He said to give him 10 mins and he would call me back. 20 mins went by and no one had called me, so I called them back. Spoke to the same guy who began sounding very annoyed that I was being pushy and whose tone became very paternalistic, saying things like, «We just put down the phone 2 seconds ago!» And «I told you I would find something for you!» While I appreciate his being on top of it, I thought his customer manners were beyond abysmal, considering they were the ones to make a mistake in the first place. He eventually called me back saying that he found a spot for the next day at 12:30, and confirmed that it would take 3 hrs to get from Philadelphia to jfk.
Driver picked me up at 12:15. There were other people on the van but it wasn’t full. Off we went to pick up another person, and another, and another, and another, and another. We went all over the place, even to Manayunk and then back to Center City. By 2 we hadn’t even left Philadelphia! And I was told it would take 3 hrs total! We made it to JFK, as I said, 5 hours after I was picked up, which included spending 1 hr in traffic around Staten Island. I was SURE I wasn’t going to make my plane and I was beyond pissed. I wouldn’t recommend this company and I wouldn’t take it again – it took me almost as much time to get from Philly to JFK than to fly overseas from New York. I’d much rather get to Penn Station by myself and then take Subway/​AirTrain.

They are the most rude company I have ever been in contact with. The trip from JFK to Philly takes forever and you never know how many stops they are doing on your way home, sometimes JFK-​Philly take 5 hours. And they are extremely rude in phone, before you have start to talk to them they are rude. They answered the phone by: Wait! and I was waiting for 7 minutes then I didn´t have time to wait any more so I hung up. When I called later, he screamed to me: YOU CAN´T HUNG UP AND CALL BACK AGAIN, I´M SUPER BUSY!!! Seriously I can´t understand how they can run a business. I became very upset and sad by their behavior!
AVOID SUPERTRANS IF YOU CAN!!!

I wish that I had read a review of this service before I’d booked a ride. It was the only name that came up on forums on getting to PHL from JFK so, naively, I reserved a seat.
Although I was booked for a 4PM pick up time, they allowed me to board a shuttle at close to 1PM along with a Spanish speaking couple and their baby. The driver was very nice but he drove around the airport 3 or 4 times before he found a couple at T7 and then a pair of Haitian children and their grandmother at T8 (where they originally picked me up) that sat next to me. By this time it was feeling kind of crowded in there as the grandmother kept trying to pull the seat belt around both kids and hold it in place much to the dismay of the boy who at first starting wailing about it. Then he calmed down into a thrashing and fiddling pattern. Next, the driver went to EWR to pick up another passenger who sat in front. By now it was after 3PM. He dropped the same passenger off about 2 hours later at which point there was some discussion among passengers about how far that had taken us from where the other passengers needed to go. The mother in the back started asking for water to make powdered milk for her baby which the driver never stopped to pick up. For the next hour he spent dropping off the all the other passengers leaving only me, the first one on the bus! I stepped onto the PHL curb approximately 7:45PM.
The Spanish speaking couple told me it should have only taken 2 hours to get to Philadelphia, without counting 5 drop-​offs. It cost me $ 63 (I gave the driver what little cash I had over that amount because I felt a little sorry for him as he’d been driving since 6:30 that morning and he really was nice if fiery and I suspect the other pax gave him nothing) and nearly 8 hours of my day to take Super Trans. My co-​workers warned me it would be much faster to use Amtrak and Septa. Next time, I’ll listen to them.

The whole experience was atrocious. After making a reservation online, the confirmation read something like «we will contact you for a confirmation if needed» wtf! I had to call to get a price quote and was quoted 140 $ for an unaccompanied ride to JFK, not bad –wrong. Upon arrival I was asked to sign a receipt for over 400 $! No stars would be a more appropriate rating.

Worst shuttle service I’ve ever used. How can someone be so late so many times? We’re 1.5hrs late to pick me up and were 2 hrs late from airport pickup. Never give you actual timing when you call them (wrong by factor 2−3x) and get very rude very quickly. Used them once and never again. Daves Best Limo is 5 $ more but at least you come out of it not having pulled your hair out

The customer service is HORRIBLE. I submitted a request online and never heard back from them. I called three times just to get to a person who would take my booking. She told me they’d pick me up 5 – 6 hours in advance of my flight, which turned into 7.5 when they called the day before (and it did take 5 hours from King of Prussia to JFK with the stops). They also never told me there was a cancellation policy, nor did they send me a confirmation. If I hadn’t put my credit card down I was going to cancel my trip. I was firm but patient and asked to speak to a manager and I was told there wasn’t one by the rudest woman ever.
The shuttle driver was good and experience was slightly better than anticipated. The driver called to tell me when he was arriving. I was early on the pick up list so he was still on time. Unfortunately for those later in the route (6 – 7 stops that day), there was not enough time built in for traffic — you’ll need to be flexible. The shuttle was clean but they pack it to the max with people and stuff — don’t take this if you’re claustrophobic.
I’m not sure of the other options but I won’t use them again unless I want to lose my whole day to travel.

If these people weren’t the only game in town, I’d use someone else.
Arrived at JFK (after 30 hours travel time from Nepal) exactly at the time stated, and had to wait nearly 3 hours for our shuttle. The excuse was, «There’s a five-​borough bike race and no signage so we didn’t know. They’ll have to come in through Manhattan.» That’s BS. The bike run had signage all over the city – I saw it on our trip home. It is inexcusable to have a reservation client wait nearly 3 hours for a shuttle. I know. I work for a 50-​year old company specializing in airport shuttles.
Not only that, but the driver was on his cell phone while driving.
But again, they’ve got the market cornered so you’re subject to their abuse.

I prefer no star for this company. There is no reputation or customer service in this company. I called at 930 am for the next super trans from JFK to Philly. I successfully reserved one seat on the 1100 am super trans. At 1110 am, the shuttle arrived and i was told by the driver that there was no room for me and I should wait for the next super trans, which would arrive in 20 minutes. 30 minutes later, there was still no car. I called and was told that next would arrive between 1230 to100 pm. I should take the 1100 am bus and in the end, I was asked to take 100 pm bus… What’s more terrible, they didn’t apologize. I didn’t take the bus or the reply, the apologize I expected. I can’t be more disappointed about this company.

Zero stars would be appropriate.
Told the shuttle would leave my JFK terminal at 10:45am. It arrived at 11:15. Then it stopped and waited at another terminal for 30mins. Then it stopped at a random ⁷⁄₁₁ in Jersey for 15mins while waiting for a passenger in Newark. Ended up reaching Center City Philly at 3pm.
Definitely avoid if possible!

Booked a shuttle for a friend coming in from overseas via JFK to get her to my house in West Philly. They were on-​time for pick-​up & drop off and very reasonable with their rates. On return, I planned to run her back to JFK but a surprise ice storm came in and I was uncomfortable making the drive so I called Super Trans to see if they had room. With in an hour she was on the shuttle and even with icy roads and closed highways, they got her there in a reasonable amount time for her flight. The drivers were professional and safe. I would use them for myself or company again in a heartbeat.

I could write a full page of issues, but will sum it up by saying, «NEVER AGAIN.»
Took 5 hrs to go JFK to Philly and we were the second to be dropped off. I feel bad for the other 5 groups that still needed to get home: 5+ hrs :(Terrible after a long flight.

Stay away! Don’t use this amateur service. Late, broken seatbelts, rude driver, no follow-​through on what they say. The worst!

DO NOT USE THIS SERVICE!!!
Awful service.
After a 10 hour flight and immigration I got lucky and got picked up right away… just to find that we needed to wait for other passengers arriving 2 hours later… so we waited on a McD parking lot…
Then they asked me more money because that was the morning shuttle. After my complaint they update the website to charge extra $ 25 not on only for early shuttles (before 8AM) but to all shuttles before noon. but I still had to pay the extra 25.
They stated that they do not more than 4 stops, that’s not true, they did 5 on my arrival and it took almost 2 hours to get home once we got to Philadelphia.
Besides that and even worse, my wife’s shuttle was schedule to pick her up 4 hours after she called to get picked up.
What a bunch of losers. then they have the worst attitude and finally they expect to be tipped. DO NOT USE THIS SERVICE!!!

This is the worst shuttle service ever. I have to use it once in a while and very time it has been disappointing. They pick you up very early because then they would pick up other people all around the Philadelphia area. It could take up to 3 hours just to get out From Philly. Moreover they fit in a single bus 9 people so that they have to put the luggage among the seats. Beside being annoying this is also dangerous. When you have to go back to Philly from JFK it can take up to 2 hours to get out from the airport because they will wait for other passengers. Drivers drive like crazy however I heard many people losing their flights due to delay.
Do not use this service, you will be very upset.

I wish I could give negative stars. I have never had a worse experience with a transportation service. I used SuperTrans when I was flying out of JFK for the week of Thanksgiving, since I live outside of Philadelphia and didn’t want to worry about driving. Never again will I make that mistake. I got a 4:45 shuttle outside of Philadelphia for a 9:25 flight. If we had driven straight there, it should have taken us 2 hours or less. Instead, it took us 3 hours. This would have been understandable if there had been traffic, but there was none.
My shuttle arrived about 5 minutes late. Once I got in the van, we waited another 10 minutes for a different shuttle to bring other passengers to us, and then another 10 minutes while the two shuttle drivers chatted and smoked cigarettes. We stopped to pick up another passenger, then stopped again 5 minutes later so the driver could get gas and smoke another cigarette. By this time the shuttle van smelled unpleasantly like cigarettes. We finally got on the road for good, but including the 10 minute pit stop for coffee (and another cigarette for the driver), we ended up getting to JFK about an hour after we should have.
I’m now waiting for my return shuttle, which I was told would be here 80 to 100 minutes after I called (outside of the 5 to 90 minute range that they promise). For $ 140, this is a complete joke. I will never use this service again and I strongly advise anyone against using it.

Do not use this service. I travel frequently, both domestically and internationally and this was the worst travel experience I have had, (including experiences in third world countries). My experience from South Jersey to JFK was pure torture — similar to the others. The van was over an hour late & crowded; driver unapologetic; they stopped at the Newark airport (without warning) to drop off two people when the rest of us were running late for JFK. Overall, it feels unsafe. We also a women with two screaming babies on the shuttle, which turned out to be a four-​hour ride. Not kidding. For the future, I will take the train, which is worth every penny and actually very easy to do… or just stay in NY the night before and take a taxi from Manhattan. DO NOT USE.

Truly horrible.
DO NOT USE!!! NEVER. NEVER. NEVER use this transport company. Horrendous experience.
Promised to pick us up at 1 pm from international flight. Driver picks us up 1 hr late. No apology. No explanation. Not courteous. Then proceeds to take us on a tour of JFK going to THE SAME TERMINAL multiple times. Also the driver took this as an opportunity for several smoke breaks.
Bus does not have working air conditioning. There are 10 people crammed in a bus that should not be in use, especially for travel from NYC to Philly.
Just when we think we are in the clear, the driver makes another stop. And takes us to Newark!
We are sitting in traffic on 95 at 415 pm and our flight got in at 12 pm.
Edit: we then stopped for half an hour to get gas and wait for another driver to come take some of the passengers.
I will never use this company for anything and encourage you to do the same.

Unfortunately Unilocal won’t allow zero stars. 1.5 hours since our flight landed and still waiting for our pick-​up. The only thing you get when you call their info desk is attitude from somebody that can barely talk, and clearly can’t comprehend, the English language.
We actually had the misfortune to book these losers for a round trip from NJ to JFK. For our outbound flight they picked us up (from a random local hotel) at 1230… For a 730 flight! We figured we would be at the airport quite early; boy were we wrong. They drove us through the bowels of north and northeast Philly before stopping at a random Dunkin Donuts location for 1 hour, after which we moved our belongings to a different van. We ended up at the airport at 530, just enough time to check in, but only after spending 5 hours inside two vans, both of which reeked of cigarette smoke and body odor.
Please please please do not use these guys!

I booked a two-​way trip from Philadelphia to JFK for my family (Two adults and one infant).
We requested an infant seat and were assured that we would be at the airport within 3 – 3.5 hours of the pick up time. Our flight was set for 7:10 PM and the set pick up time of 11:30 AM was reasonable given the time frame. Early arrival was essential for as as we needed to make sure we get bulkhead seats for the long flight.
The driver was on time for the pick up, but, despite our request to consider picking us up later in the route, we were only second to board the van. After that we proceeded to travel around greater Philadelphia area for two (2) hours, picking up multiple people and changing the route several times, due to driver being continuously redirected for different pick ups. By the time we headed towards the airport it was 1:30 PM. Several people on our ride had departure times of 5 and 5:30 PM, for which we were already late, considering long trip ahead. The driver did not acknowledge the fact that we were running late, and insisted on assuring everyone’s timely arrival, despite the fact that we had to drop of one of the passengers at the Newark Airport. Needless to say, due to completely expected traffic and stopping by Newark Airport we did not arrive at JFK until 4:45 PM. Driver continued to be unapologetic and insisted on blaming the «unusually heavy traffic». Be that as it may, not including a safety time travel is inconsiderate to say the least. By the time we arrived at the counter, we were running late, and had to rush through the check in and security just to make the flight. I would not be surprised if other people did not make it at all.
This level of service and complete lack of coordination and tardiness are unacceptable and I will not be using their service ever again, and would definitely not recommend their service to anyone.