Chase Bank

This bank sucks… I have been a customer of Chase and this is not a reflection on them as much of the antiquated state of this location. I have been to this location twice the first time I waited for almost a hour to get something notarized a process that took only 3 minutes once someone was available. Next time I went to deposit a check at the drive thru and out of the 5 stalls they had only one was a ATM the others where those suction tubes like Augustas Gloop got sucked up by in Charlie and the Chocolate factory So guess what the one ATM was being used but the guy was pretty fast… guess why only because it was broke. They should pour chocolate down those waste of time tubes and rebuild the entire bank.

Worst customer service! I went in to open a business checking account but none of the bankers have arrived yet. (I came right when they opened) I waited for a half hour and the banker was still running late. One of the other workers started the process till one of them showed up. (Which they never did) Max was the one who helped us and it took him an hour and 45 minutes to open a freakin’ business account. What was more frustrating was that if the phone rang or other customers had a question or needed help, he would stop helping me to help other people. I didn’t feel he was totally focused on me and looked very distracted. He asked so many damn questions to open a checking account. On top of all that my online account was deleted and had to create a new profile. When I got home, I noticed they removed my husband’s name from our personal account. This bank a joke. I will be visiting a different bank to fix the problem and open a savings account.

I went in to this branch to deposit a check into my account for a rebate i had received. I was the only in the building at the time. I go to the clerk to cash it in. She did not want to assist me into depositing the check, she guided me to the big ATM screen they have in the store and then guided me on how to do a deposit.
I went into the store because ATM’s are slowly taking over banking. I wanted to have a human interaction, yet this young lady insisted in guiding me to the ATM. Does she not know what she’s doing to the future?

Let me start off by telling you that this location was annoyingly difficult to find!
I’m not sure if it was the rush I was in, the traffic, all the stuff on my mind, or just the crazy maps. Unilocal maps told me one way, Google maps told me another, and it wasn’t until I pulled up the map on the Chase website that I finally figured out what intersection this Chase was at and found the inconspicuous building behind another office building.
THEN, once I found the building, I pulled into a nearly empty customer parking lot a little after 5pm and thought to myself, «Great, they’re closed.» I still walked up to the front door (where other people were waiting), checked the lobby hours, and saw they were open for another hour. Great! Tried to open the door. Wouldn’t open. Apparently you need to swipe your card to enter. Strange. Swipe. Enter. Walk in. Try the double doors. Locked. What?
OH. It’s not the kind of bank where you can walk up the to the counter and complete transactions. It’s an ATM-​only kind of bank — with a lobby for the ATMs. To do all the regular banking stuff, you have to drive up to the windows.
With a sigh, I headed back to my car, pulled up to one of the drive-​thrus, pressed the call button, got a large tube, put my check in the cube, hit a button, watched the cube go «WHOOOOOOSH!», let the banker handle stuff, and the tube returned with my money in it. Not a bad drive-​thru experience. But, GAH. How annoying is it to expect a full bank (as stated on the Chase website) only to find a drive-​thru and an ATM lobby? I don’t expect that you can go to this location to do loans and stuff, because you can’t sit down at a table and talk face-​to-​face with a banker.
At least now I know. And I’m $ 75 richer.