Bernard’s Limousine Service

I purchased a Groupon for a 1 way trip to Newark with BLS. Most of the time when I called to make a reservation, it went to voicemail. I left 2 messages that went un-​returned. I spoke with Bernard 1 month prior to my trip and he took my name and information down, then told me he couldn’t schedule me at that time and to call back in a few hours to try and schedule. I couldn’t due to work conflicts. I tried again after the first call and received the voicemail many times. I left 1 more message that was not returned and 5 days prior to my trip got a hold of Bernard again. He took my name and information down and again told me he couldn’t schedule me at that time, and he would contact me that evening to let me know if the reservation was made. He did not. I called back the next day and Bernard had no recollection of our conversation the day before, nor was my reservation booked. I told him I would make a reservation elsewhere.
I am not sure if the fact that I had a Groupon had anything to do with the lack of service. However I will not be using this company again — nor will I be using my Groupon. I think there are better providers out there.

I’ve used Bernard’s twice to go to two different airports (Newark & JFK) and the drivers have been both knowledgeable and courteous. The car was clean and they offered bottled water for the rides. Super services and will use again.