7-Eleven

If 7 – 11 corporate has any sense, they will revoke this franchises’s agreement. It’s been my experience that visiting this location always leads to a point somewhere on a scale of bad to horrible customer experiences. It is also filthy, perhaps since the staff seems to spend much more time abusing the patrons than they do cleaning. Last time I was there, the shortest, angriest (consistently) woman on staff chased me into the parking lot, screaming that I had shopped my own (well used) stock pair of Apple brand iPhone earbuds, which I carry inside their case in my purse so they don’t tangle. The mind boggles. This was the most bizarre incident in a string of insultingly poor customer service experiences over the past four years. Yes, I used to work third shift in a 7 – 11 many moons ago– I have compassion for what the employees endure. But this location may be among the worst of hundreds of 7−11s I’ve visited, including a few international locations. Just keep it moving past this place.

I’ve been putting up with this rude cashier for a whole year now without bothering to review her on Unilocal,but today was the last straw. Today, as usual, I came in with the same Double Gulp cup I’ve been using all year, and refilled it. As usual, this woman (the shorter, plumper one) charged me 40 cents more than any of the others ever do. I paid and said nothing, as usual. An hour later, I came in to get my son his usual after school drink, once again bringing in the same cup I’ve been using for him all year. The taller, nicer woman was ringing me up when the grumpy one came up behind her and said (triumphantly!), «That’s not a refill! I saw you this time! That’s a new cup! I saw you take it! I saw you!!!» Honestly, are we in 2^nd grade here? I’m a regular; I’m a loyal customer; I bring the same two cups in succession every day and refill them every damn day, and this woman is literally lurking around trying to catch me in a lie, and accusing me of stealing from them? Really? I asked her to please review the security camera footage before I continued with my purchase. The other woman was embarrassed, rang me up, charged me the usual amount for a refill, and waved the nasty one away. I would have offered a one-​finger salute as I left, but I didn’t want to insult the nicer of the ladies. I discretely took a picture of Nasty, which I tried to upload, but it didn’t work. Maybe they don’t like customers posting cashiers’ pictures. But there are only the two women on the staff; the men are both really nice, and the tall slender woman is nice. If you run into the shorter one, give her the stink eye for me. I’m never going back. Thanks.

By far the worst Seven Eleven location that I have ever had the misfortune of living by. The cashier and staff have no personality and it’s literally like talking to an ATM machine. They don’t respond to any friendly banter like «Hey, how’s it going?» nor do they use any basic manners such as thank you or please. I was just barely at this location and after fumbling for my ID for 15 seconds I was shocked when the cashier barked at me «No ID? Go!» On another occasion I was in with my wife to buy orange juice or something, and they didn’t have what we wanted; right as we were walking out the door (without a purchase) the cashier literally gave my wife a sharp whistle to get her attention and motioned her over to the register as if she was stealing something. I understand this is probably a franchise, in which case Seven Eleven probably did not employ anyone here, but I hope the company knows that these owners are severely damaging their brand.

I love 7 11. Except this one. Wish Unilocal allowed zero stars. The man and woman working… I guess the owners… were SO rude. He yelled at me to swipe my card (after I did) and I said I did. He yelled at me again to swipe my card. Told him I did and the prompt was saying wait for him. I should of just left my stuff and walked. He was abusive to every customer in there. Both him and the woman telling customers to hurry up when paying. I even said «You’re a douchebag jerk» when I left. He didn’t hear me but the line of customers he was berating did. And the place was really dirty.

Girl in lot honked her horn for some reason and it startled me and I let out this girly-​ass scream and we both start cracking up like mad. Her apologizing, me trying not to pee myself, the occupants of her car cackling along. Good on you, 7 – 11. Always good for money and caffeine and junk food, the best moments here are ones like these.

I’ve just started my second 1-​year boycott of this location, which is a big deal considering that I pass it, on foot, at least twice a day, and I generally am suffering from a sugar and/​or salt addiction.
About three years ago, I ran over to get something to drink just before 10pm. They had locked the front door and were inside, cleaning. It made no sense to me. It wasn’t even 10pm and they were closed? «Screw them,» I said, and for the next year I went to the Chevron station across the street, even though they have their own problems, and much smaller selection.
So after the year of avoiding this place, I started going back in, and it got to the point where I was stopping off almost every evening to pick up something sweet and/​or salty.
It previously didn’t bother me that the people behind the counter tended towards rudeness, and that they never really tried to mask their suspicion of every customer in the store. I mean, I’m sure 7-​Eleven employees have to put up with all kinds of crap. But then, the events of yesterday unfolded.
I went in to grab a soda (or, if you prefer, pop). If you are looking for soda that isn’t made with high-​fructose corn syrup, your choices are limited. They’ve given over so much of their refrigerator case to energy drinks… But I digress. I grab a decent soda, take it to counter and it’s rung up as $ 2.16.
I open my wallet, and look through my cash, which consists of two $ 1 bills and a $ 10 bill. Knowing I’ll need a single for my casual carpool commute in the morning, I first dig through my coin pocket (yes, I have a wallet with a coin pocket… It was a gift) and find 16 cents, then I pull out the $ 10 bill.
The woman behind the counter starts, «No, no, no, no, no… Give me the two singles.»
I just stand there, incredulous. Maybe I misunderstood. So I check, «What do you mean?»
«You have two singles, don’t give me the ten. Give me the two singles.»
I’m just floored by this. First of all, why is she looking into my wallet to see what I have? And more importantly, what right does she have to determine how I pay for the products I’m buying? It’s not like I was paying in pennies, or with a $ 100 bill. I was even giving her the exact change in coins so she’d just have to hand me back a five and three ones.
I put the soda back on the counter and walked out the door. It’s possible a middle finger was raised, although I honestly was so infuriated that I’m not sure exactly what was said over my shoulder as the door closed.
Screw this place. Seriously… the garbage they sell is pretty much all poison to the body anyway. I’m better off not going in there at all. So are you.

Yup, I’ve arrived there during posted business hours, 20 minutes before closing, yet they lock the doors and start cleaning, turning away a small stream of customers. If they want to keep shorter hours, fine, but don’t post you are open when you are not. Kinda takes the convenience out of «convenience store.» I only go there when it’s the easiest option, otherwise I patronize establishments that actually seem to want my business.

One of the worst 7 – 11’s ever. The only reason it has one star is because of the slurpee and the Amazon locker. Technically it should have no stars, since the half of the time I’m there the slurpee machine is flashing red. UGH, and also the flavors are not the best.
The people running the place act like everyone is trying to steal from them. They will WATCH you if you are coming in a group and also if you look young. They are kinda rude too. I’ve seen them approach people, accusing them of stealing thing– not sure if it’s because of their race, the way they are dressed, or if they just look young.
They also do not participate in the 7 – 11 week long of free stuff. These people really super duper cheap. Stingy jerks.

11:45pm on friday night they already have the closed sign up so they can clean??? store hours mean. hours of operation… this place is crap. even during the day the staff here is so rude. thumbs down!!!

no cash back allowed! Plus I got yelled at by the old lady behind the counter for looking at a hot rod magazine for a minute. I was just flipping threw it to see if I wanted to buy it. I tried to explained that to her but she didn’t care and still looked at me like I was a criminal. Screw this place! Go to the 7 11 on the corner of san pablo and university for better, nicer service!

I really don’t mind this place. The guy doesn’t creep me out and since it’s right on University, I don’t feel like there’s a lot of opportunity for loitering creepers. I would choose this one over the one on Telegraph or Solano (the latter being a really nice neighborhood, but it’s abandon at night, which I find creepy). I’ve been here a few times and they have all the amenities: basically, ²⁴⁄₇ junk food access. When mroe could I want?

Best place to get snacks and beverages!

I don’t know why this 7 – 11 has such a low rating. Compared to the one on Telegraph, this location rocks.
I’ve never had any problems with the people behind the counter, except that one time one of them gave me a price discount (whether purposely or not, I don’t know). 3 taquitos for $ 3.33? Yes please. Get the monterey jack, it’s SO GOOD. I’ve tried all the other ones, but they just don’t compare.
The taquitos here are ALWAYS so soft and hot, so you know they’re fresh. The ones on Telegraph are stale most of the time.
So maybe not necessarily 5 stars, I have to give it to them to boost their rating so more people will try their monterey jack taquitos! (Or not, more for me.)

Two things:
1) Post your hours and stick to them.
2) Turn off the sign and interior lights when you’re closed.
I find it really hard to believe you close before midnight on a Friday night, and it’s particularly infuriating to see all the lights on and the door locked. Cars pull into the lot all the time because your sign is on yet you’re closed.

A standard seven-​eleven. Standard service and same merchandise as any other seven-​eleven it seems like. At a good location because the bus stops right in front of it (51B).

Stopped here to withdraw cash since my bank had an ATM in here, that was very convenient. Decided to get a few snacks while we were here and of course 7 – 11 always has plenty of good snacks.

I could do without the 16 year old kids asking me if I could by drinks on the way in. However, the store is clean, the guys at the counter are nice, and the inventory is always consistent.

Yeah, I can see what all of the negative reviews are about.
I stopped by here with my wife about 11:35pm on Saturday night. We were on our way home and we wanted a snack and something to wet our whistle. I’m about to get out of the car to go in when the clerk sees us and suddenly flips the sign to closed. Closing at 11:36pm when there are customers still inside? As this is the only 7 – 11 in the area, it really took the convenience out of this convenience store.
If he really doesn’t want my business that much, I’ll oblige him.

I stumbled in drunk on a saturday night earlier this year to buy a pack of cigarettes.
I got the cigarettes, left my phone.
Called a few times to see if they found it, but nothing had come up.
Stopped in to get a slurpee on my way to buying a new phone a week later, and they had it sitting next to the register. Wowwwwwww

I’m obligated to review this 7 – 11 establishment because they’re the only one in Berkeley that consistently has Gatorade: Tiger’s Focus. It’s «rain» flavored and is by far, the best tasting.
Standard service from the fellas behind the counter. Same as two other 7−11s in Berkeley except THEY don’t have this flavor because it sells out so dang quickly.
Props for always having the best Gatorade flavor!