DIRECTV

Direct Tv is not only a horrible choice to have but just try and get a helpful person on the phone when you can’t figure out the pay per view. I was trying to help my 78 year old mother get credit for a movie she thought she could watch at anytime like on demand but you can’t. You have to wait and be there in front of your tv whenever they decide to play it. The operator was rude and said she couldn’t reverse the charge and then put me on hold for 28 minutes when asked to speak to a supervisor. After 28 minutes the line disconnected. Furious! I called back and spoke to another operator. Went through the whole story again and she said she would reverse the charges and said it was up to their discretion to reverse the charges. She couldn’t explain why I got disconnected but had the notes from my previous call to the rude lady. Direct tv is horrible I would rather go without than to have direct tv. I know I’m not alone. Ask anyone and look at their reviews. I’ve never heard anyone say anything good about direct tv.
By the way, it is so horrible I created a Unilocal account just to share how horrible they are !!
Zero stars!

Don’t do deal with this company. I changed from Comcast to att universe and directv, but connection is very slow. And my bill became fantastics, $ 200 ~ $ 400/​month !!
I changed to directv to get cheaper price, but got huge price and problem.
Went back to Comcast with 200 Mbps blast speed with paying $ 320 canceled fee to them.

Consumers beware. Now that Direct TV merged with AT&T they won’t work with you to lower your bill to retain you. I have been a customer of theirs for years and when I called because my cable bill (no internet) is $ 130.00 per month they said «We have no offers to give you». They were none to ready to let me disconnect service. With their increased competition you would think they would have better deals and not be jerks. I am done with them. I just bought the Apple TV. I will still get to watch all of my HBO and Showtime shows at a fraction of the price. NO STARS FOR YOU Direct TV/AT&T

Absolutely horrible. Had an appointment set up for valentine’s day. Sat around all day with my wife and kids. Waiting for installation. We had reservations for dinner at a later time. Direct did not even as much as cal us to let us know that they would be late or that they were not going to show up. The next day, we ordered service from a compeditor. Direct is still trying to keep us to the agreed two year contract. They are the ones who breached the contract by not showing up. Zero stars for this horrible company.

BEWARE! These people are liars. Zero stars would be generous.
What they told me over the phone: $ 17.99 month for the first year, $ 51.99 for the second year — in exchange for unlimited data on our mobile phone plan. What we got was $ 19.99/month, plus a «$ 7 DIRECTV EQUIPMENT SERVICES.» The website version of the site says it’s for multiple televisions, even though we only have one TV.

I want the world to know just how much of a skumbag operation Direct TV/AT&T have become. I was with Direct TV for over 8 years and when they merged with AT&T i decided to go back to Time Warner. I canceled my DirectTV sent everything back to them and then got a bill for 348.00 early termination and a nasty letter telling me that if if did not pay the 348.00 in a short time frame they would automatically tap whatever card i had used to sign up with in the 8 year beginning. Did you get that these people kept on file my credit card information for 8 years and i was not sure what card i had used to open the account to begin with. Sure enough they tapped my card and i had to dispute the charge as fraud. They could not produce anything i signed that would indicate i had ever signed up for a two year extension on the service. I had a faulty box that they came out and replaced and told me that that and an upgrade they did at the same time consummated a new two year extension for the renewal and that if i went to their web site it explains that anytime they come out your are automatically renewing for two more years. This is a big lie and rip off. I will never and i mean never refer these skumbags to anyone. Jim Jackson Manchaca Texas

What a complete joke this company is! I signed a two year contract for basic cable which was $ 50 a month. The majority of the stations were Spanish stations or infomercials. I asked Direct tv how much it would be to add one extra channel in which they said $ 30. Direct tv said if I bundled my Direct tv with AT&T internet they would reduce my total bundled bill by $ 30 and send me $ 100 gift card for bundling. I agreed to do that and then on my next statement bill I was billed by Direct tv $ 166 just for tv and my internet was raised from $ 52 to $ 70. I have called both companies and had to talk to several people for hours to be told the billing was fixed twice but I keep receiving outrageous bills. I asked to cancel my service in which they told me they would charge me $ 500 just to cancel my service. Beware of this company!!!

If you’re looking for cable service DON’T use Direct Tv. I found that they offer discounts when you are a AAA member. I discover this through AAA. I immediately called Direct Tv excited about the offer. They told me I didnt qualify because I didn’t tell them when I first signed up. How was I supposed to know, how about disclosing all available offers to all new customers. Opps my bad that would be good customer service, something Direct Tv doesn’t seem to have. Especially since I’m still waiting for them to acknowledge their mistake.

Why is a contract service applicable? Does the garbage pickup, PGE banks stores, other services make a contract with you? of course NOT ! No local office you can deal face to face they hide behind layers of facades in offices reached only by phone… Deals are offered, by mail when we call, they act like they know nothing about it. After being rerouted 6 times to different departments and speeding 11/​2hours on the phone, the tactic is we can give it to you for twice of what quoted on ads on internet and mailings. Only one conclusion can be deducted they are a greedy dishonest corporation from the top down. I feel sorry for it’s workers that have to compromise their personal values, morals and integrity just to keep their jobs. There is always an accounting for this behavior. What you sow you will reap !!!

Thank you to those who reached out to me on Twitter to let me know that I am not alone in my frustrations with DirecTV. As a follow up on my attempts to recover the $ 947 I’ve been overcharged by DirecTV, I am both happy and unhappy to report that after going public on Twitter with my complaint, I have been refunded $ 167.96 via account credit. This take it or leave it refund offer represents about 17% of the amount I was overcharged.
Given how adamant DirecTV has been not to refund me anything, I find this amount to be confusing. It’s not an admission of a faulty policy and an overcharge — that would have resulted in a full refund — but it implies they know it’s faulty and that they are simply unwilling to part with the additional $ 779. It seems to me that they figure $ 167 would simply buy me off and make me go away… but it won’t. After all, I still believe I am entitled to an additional $ 779.20 in reimbursement. Why would I be content with a brush off amount like $ 167? What message is DirecTV sending?
I did get a call back from customer service to check in about my negative customer service experience. The caller was professional and courteous. That said, he was not in a position to actually help resolve my complaint. He basically served as a sounding board as I recalled my nearly 3 hour ordeal on the phone with customer service. Sigh… will DirecTV ever get this right?

I signed a two-​year contract for DirecTV when I moved into my rental home in August 2014. I truly enjoyed the service. However, my landlord decided to sell the home. Though I knew the house was up for sale and had been browsing for a new place to live close to work, the house sold quickly (Aug 2015) and I was given 23 days to move out. Of those 23 days, I was out of town for a preplanned work trip for 10 of those days. I had to find an apartment quickly.
I had to make sure my apartment was close to work and allowed pets, had to arrange for storage and movers and everything else that had to do with moving. I had already signed the new lease before I found out I was not allowed to have a dish installed at the new property. I even obtained written confirmation from the property manager that stated I could only have a dish if I had a balcony — which I don’t. I have a crappy 430 sq foot studio on a busy street that has one window and no air conditioning. Trust me, this place is not a picnic and it sucked to find out I couldn’t keep my tv provider.
Point is, DirecTV is charging a $ 220 early termination fee though the contract says they could waive it if you move someplace where you cannot have service. For some reason they do not consider my apartment, where I am NOT ALLOWED to have their product installed, as a valid reason to waive the fee.
I have been arguing with them for a couple of weeks and have had several customer service reps and managers say there is nothing they can do, even though they deducted the money out of my bank account already without notice. (I disputed the charge and my bank credited the money back as an unauthorized charge.)
I didn’t randomly cancel my service. I legitimately CANNOT utilize their service. Therefore, I don’t believe I should be penalized for canceling the service when it hadn’t been my intention.
Sadly, I really enjoyed having their service, however I will NEVER do business with them again! BAD BUSINESS PRACTICES and HORRIBLE CUSTOMER SERVICE!

DON’T even consider Direct TV. They are the most expensive, least flexible service provider. The good news is that, as I looked at alternatives, I learned that most content I am interested in is on-​line anyway.
Amusing to read all of the reviews — this is such a terribly managed organization.

BEWARE of these scammers!!! Signed on for less than 2 weeks and was told that if I cancelled within 30 days I would not pay a cancellation fee. A day after having the cable service, I had numerous technical issues; direct TV not working, channels not loading, etc.
I called, and after being on the phone for hours, and having technicians come out 3 days in a row; it was fixed finally. Then a few days later, things start acting up, and channels not loading.
After weeks of dealing with the unnecessary bullshit — I called Comcast to restore my previous service, and cancelled direct TV.
Direct TV said that I would need to pay $ 400 to cancel their service!!! WTF!!! $ 400 is ridiculous! The company is not even to the degree of Comcast, and customer service is horrible! I cancelled effective today, and f*** them!!! I will pay that fee and would not recommend them to anyone ever! They do not care about their customers and service is horrible!

DON’T DO IT! This company sucks! What they do is have you sucked in with all these promotional deals that last ONLY 1 year and have you call them back after the year is up for another promotional package to serve out your remaining 2 year imprisonment contract with them which I like to call the SUCKER deal. Then after a year they nickel and dime you with all the hidden fees and tell you that there is no promotion available for what you once had and are forced to down grade your package so that the moths in your wallet won’t starve to death from lack of funds. Word of advice, ask many questions before signing your soul away to this lousy company!
Good luck to you.

I hate to give companies bad reviews but these people are BIG LYERS Even the installer told me that the people on the phone will tell you anything just to get you to sign up. I have been dealing with «customer service fir over a month & they have never helped me or even attempted to. STAY AWAY FROM THIS COMPANY

I’m finally figuring out that ‘one star’ reviews are for companies and people who are so dishonest that it borders on criminal, or so dangerous that you’re glad you’re alive at the end, and definitely not going to recommend them to any other fools.
Direct TV is turning a company easily that bad. (I am in Richmond Ca, by the way, in a prime, low crime neighborhood.)
I just set up a new account recently, after a year off while traveling. Today I called customer service, and I got a message telling me ‘the card you set up for recurring payments has expired’. . then it told me how to set up a new one. The card they specified was mine, cancelled a few weeks ago by the bank due to a Home Depot security breach.
Which is very odd, because the card we’re using for recurring payments with Direct was not that card at all, but my daughter’s card, tied to an account with me. So, even if somehow I used that card for something connected to Direct, perhaps security for the box rental or something, and forgot, why would they call it, ‘the card you set up for recurring payments’? Even more worrisome was the warning to immediately set up a new card for this purpose.
I asked the customer service person how they can make the claim that a credit card was set up for recurring payments when it wasn’t? I pointed out that anyone might be worried and immediately follow the directions for setting up a ‘recurring payment’ account. It seemed like a scam to me to get customers to hand over a credit card with no limits, when in fact there was no need or real requirement to do so.
He answered that they might as well, because if they ever use a card with Direct for any reason, Direct has the right to use it to collect arrears. He said they’re being trained now to advise customers of this. I was so amazed I actually went to the considerable trouble of calling back, and asked another person, who said he believed that was false.
What are WE supposed to believe?

DirecTV cannot send a technician to my home for 11 days to fix this thing. I have paid $ 6 for service each month for 6 years. And it will take them 11 days to send a service technician! The service rep said we will credit you for the time it doesn’t work. Great, they are not going to charge me for something they are not providing. And they act like that’s a big deal.
I’m going to check out DISH TV and see what alternatives are available.

My experience was with Direct TV in Marin but I think they’re all connected.
I hate that I have to give them even one star.
We had a 2 year promo but paid extra to get out sooner — we couldn’t stand it.
Besides 400 channels of ad stations and reruns when we finally decided to leave Direct TV we followed the instructions and mailed back our boxes and. .. guess what?
Here’s a good one —
They charged us $ 54 for movies that were ordered when we were first figuring out how to setup the boxes almost 2 years prior! Said the orders were stored on a chip in the box so they couldn’t charge us until the boxes were returned. Even though we were online with them?
The funny thing is that a few of them were ordered by the technician when he was showing us how the system worked! Most of the charge was the same movie ordered over and over on the first few days — hmmm.
I tried to explain through customer service but got terse responses that they strive to have accurate billing.
Other tips:
I also wouldn’t recommend for families with children. The only way around the titles for the porn stations are to setup «favorites» lists. The defaults take you right back to these listings.
Installers — make sure you get a Direct TV employee and not a third party installer.
Ask to see their ID tag. We had issues.
Dish Installation — if they are installing into wood siding, make them drill pilot holes before they sink in the bolts or it will split the wood siding. My husband caught them just as they were starting to put in bolts raw.

Will never use DirectTV again. They said I would not pay a dollar over 49.95. My bill ended up being roughly $ 77 a month. Complete BS.

DIRECT TV — BEWARE
They do not disclose contract particulars and in my case did not honor what they agreed to over the phone.
Purchased a used receiver from a private party and after Direct TV assured me that it would NOT affect my contract they went ahead and extened my contract 2 YEARS. Now they want $ 460 to cancel.