East Bay Physicians Medical Group

I made an appointment months ago! But when I went to the office this morning, they said that they made a mistake that my appointment has been cancelled. I did not get any notice and I actually got a reminder phone call about this «cancelled» appointment. Then since I had to travel later, I cannot do an appointment the next week, I had to wait here for a nurse to see me. Really sucks!

Both my children have been coming here their whole lives. I like the doctors, and without their help my little baby would have had to stay longer in the NICU jaundice machine. I wish they called to remind me when I need to come in for an appointment, but that’s a minor complaint.

This office is so poorly run and very disrespectful of your time. I was seen twice at this office by 2 different drs and the first time, it was 45 minutes late (by the time I saw the dr, it was over an hr), the 2^nd time it was an hour late! During my first visit I was sitting next to a girl that was waiting over an hour, it should have been a sign of what was to come. I only saw the doctor for 15 minutes each time, but waited over an hour each time.
The dr blamed the schedulers but in reality I think they just squeeze it all in and there is really no room for error in their schedule before it gets backed up.
This office goes by Sutter East Bay Medical Foundation as well.

Oh my god, this place is awful! My PCP is across the street and the service is so different. It’s almost like they don’t care if they keep their patients or not. I had an appt scheduled at the end of December which had to get rescheduled to the end of January. Then on the day of my appt, I got a call that the dr unfortunately cannot see me and had to reschedule but she was out of town until mid-​February, so I rescheduled for today. I got to my appt and they told me that she can’t see me bc I was booked as a returning patient (since I already am a patient with Sutter Easy Bay), but I’m new to her office and she «needs more time». I asked what that meant which no one could explain but apparently she is going on vacation again until the end of March. What kind of doctor is that? She only works one day a month? I guess they don’t care how much they inconvenience people. Judging by these reviews, sounds like people have each had a different awful experience, so they probably just suck in general. Their front office staff is equally as stupid as their procedures. They don’t even deserve a star.

I just got off the phone with their billing dept. Seems they never received my letter disputing a $ 60 immunization admin fee that occurred the same time as a five-​minute $ 208 physician’s visit and a $ 35 flu shot. All because I wanted to get a refill for a prescription and figured I would get a flu shot at the same visit.
The MD discussed my immunizations, but they appear to have lost record of a shingles shot they gave me a couple of years ago. My previous physician there, Dr. Whitgob, from whom I received excellent care from, left the practice.
I called them a month ago when I received the bill. They said to fax a letter. I tried several times, but their fax machine was always busy. So I mailed the letter. When I called they said they received nothing.
While the medical and nursing staff have been good (that’s why they get any stars from me) the office and billing departments are awful. The last time i went there for a flu shot, i waited nearly an hour, finally went back to the desk and they admitted they forgot about me.
BTW, they currently go by the name Sutter East Bay Medical Foundation.