Easy Overhead Door Company

Garage Door — INSTALL, REPLACE or REPAIR company.
The background: Landlord on vac. I’m covering emergencies.
8:27 AM on a Saturday I get a call from a neighbour saying the garage door is stuck open. Now, for those that don’t know me, this is about 4 – 4.5 hours earlier than I was planing to be awake that day.
I put on a bathrobe and we go down to look at it. Yes, broken.
Attempt to call Easy Overhead Door company. Answering machine keeps cutting me off 20 seconds into my message.
Luckily the machine has someone’s home phone number as a backup. I call her. She give me a technician’s number. Great.
8:45am I’ve left him a message and wondering if I can go back to sleep after he calls to let me know when he’s coming.
9:50am– Call technician again, thinking, ok, maybe he starts work at 9 or was in the shower the first time I called and didn’t check his message. Goes to VM. Leave message asking him to call me back — even if it’s to say that he’s NOT working today.
10:27am — still up, now VERY grumpy. Leave message at home phone of the woman I spoke to in the morning who is now not answering. Call company line a few more times. No one answering.
Can not go back to sleep. Don’t want to get in the shower in case they call. Can not leave house to do errands in case they call/​come by. Worried about gate stuck open in a town known for constant car break ins.
10:30am– Tired & very grumpy. Go to Unilocal to at least complain about it until something happens…
11AM– leave another message for technician. Try company line again.
2:30pm– start calling other repair companies. Who are at least 1. answering their phones and 2. attempt to help. I’m told our model doesn’t even exist anymore. Good times!
3:30 resort to tinkering with it to figure out what’s wrong.
4:20 still broken, tried one last message with Easy Overhead Door.
If they dont’ work on Saturdays they should have just told me, that would have been fine. I’d have gone back to sleep and not wasted my day.
MONDAY:
Luckily, no car or apt. break ins this weekend. Only some homeless people going through some stuff.
I’m expecting a call first thing in the morning when they open for business. An apology and explanation that they’re not open on weekends. I’d still be super annoyed but I could deal.
We’ve left several messages on the company line and the personal home line of the person listed on the machine. STILL NO RESPONSE.
Finally got another company to agree to come out on Tuesday to take a look.
Monday afternoon — they finally call me. Once I actually talked to someone they got someone to come out that day and he was very nice so I’ll give them a star back for that quick and helpful response once I got through to someone. He looked at the same things we did and then took it apart. Decided the motor was out. Good to get an offical answer, even though it cost us about $ 200 to find out what we already suspected.
Tues.- Bobbi starts calling me asking how many remotes to purchase and giving me a price estimate that is in the thousands.
I explain that I do not have the authority to decide how many (when she pushes me to guess I say 14 maybe) and I can’t committ to paying that much out of my own pocket until I know my landlord will reimburse me. She keeps pushing me to schedule the appointment so that we can ‘get it resolved’. (which of course I want, this is really stressing me out) I tell her I’m hoping to hear back from my landlord any minute. He calls at 5:30am. Joy.
Wed morning– I call Bobbi back and say he decided to skip the remotes. She had ALREADY ORDERED THEM. I say, «I told you i couldn’t authorize them.» She’s all, let me call them back.
She calls back to say they can take 200 off. That’s not helpful if my landlord doesn’t want them/​Won’t pay for them.
So I’m taking back the 2^nd star I gave them.
I’m already stressed about this broken gate issue and this «hard sell» taking advantage of the situation is extremeley pissing me off.
Now I’m back to trying to reach my landlord in the middle of the Mediteranean ocean so he can talk to her directly — because I don’t like this middleman position.
Meanwhile Bobbi’s leaving me messages.
And just as I was contemplating filing a claim with the Contractor’s liscensing board — I talked to her son, Bobby again — they said they could return anything they had ordered and that he’d wait to hear from me.
So 2 weeks of manually opening & closing a commercial gate by hand in the wee hours of morning and late at night… my landlord returns and straightens it out & Bobby (the son) comes by and installs it.
yay, glad it’s taken care of — but if I ever find myself in such a situation again, will definitely go w/​another company.