Enterprise Rent-A-Car

We’ve gone to these guys a bunch of times — mostly to grab a 4 wheel drive vehicle for trips up to Tahoe in the winter, and they’re courteous, informed, polite, reasonable, friendly, and live by their word. The cars are always new and spotless and we’ve never once had anything even remotely resembling a negative experience. Crystal and Anthony are the latest excellent representatives we’ve dealt with (there have been a few, Enterprise moves their people around a lot for reasons beyond me) but literally EVERYONE has been super nice, friendly, helpful and attentive. VERY unusual in this day and age, especially at rental car places. My feeling is if a place is offering great service, and at a fair price, they should be rewarded. Kudos, folks.

Great Service
I did my reservation online
They called me to confirm the day before
I arrived
Received my car
Returned the car an hour later then I said. They still worked with me to keep the same rate
They did a drop off .
Again good service and pleasant people. I will be back.

They often have the best prices in the area when you make the reservation online, but it seems like they try to charge you more than what you had on the reservation when you come in and pick up the car.
Make sure you have the reservation printed or on your smart phone, so there are no surprises at the counter.

This North Berkeley location is great with many employees willing to help you out! I was helped by Anthony and he was really professional. Next time I need a rental car I know where to go! Thank you Anthony!

I have nothing but good to say about this company. All my interactions with the staff at this location were excellent. They get 5 stars easily from me.

Whenever I’m renting a car, I always try Enterprise first. My original reason was because they’re cheaper and don’t charge extra for your spouse to drive, but the more often I use them, the clearer it is to me that Enterprise «gets» customer service. And of all the Enterprise locations I’ve used, this particular Berkeley location is the best, the most genuine and the friendliest.

The guys behind the counter were great very fast and courteous. I was in and out really quick great customer service. I’ll be renting here from now on

I’m still giving this location 5 stars. Every time I go there they make it so easy. I am sold on their Nissans. Sentra, Altima, and am planning on renting the Maxima when I have the right occasion. Last time I was in they upgraded me to the Altima (for free) because they didn’t have the Sentra I had asked for.

The folks behind the counter are some of the nicest people in the world. In almost any organizations their people are the most significant asset. With the small sample size of this office this is a Good organization.
When i started with this office Jason M was super. Since then i have appreciated Brittany, Will and now Ashley. Service is tremendous.
I sometimes worry if there will be fuel in the car, this has not been a worry as of late.

I really like this place, staff are super friendly and often give me Better car than what I originally reserved if they are out of car without any extra cost

I rent cars frequently as I need them for business. My experience at this Enterprise far exceeded any rental experience thus far. There was no wait, I was offered a free upgrade and everyone who helped me was so well dressed and polite. Big thumbs up to Will Taylor and Nick Vertis! I will be back.

I had a very pleasant experience here. After leaving Dollar Car Rental with a quote of $ 381 for 3 days, Enterprise gave me a rate of $ 156 with liability insurance included. Jason and Will were very efficient, friendly, and helpful. When I returned the car, I was driven to North Berkeley BART. No extra charges were added so I cannot complain.

I recently had a very bad experience at the Enterprise Car Rental Office at the 1706 San Pablo Avenue in Berkeley. I made a reservation through
about 2-​weeks in advance for a car rental for one day, Saturday, August 22, 2015. Just to make sure that I would not encounter any problems on the day of my rental, I stopped by the San Pablo office, in person about a week earlier. I spoke with a very nice employee named Mr. Connor Mills-​Currie. I provided him with my drivers license and Visa debit card. He used this information to make sure that I was eligible to rent a car from his facility. After performing his research, he confirmed that I was eligible to rent on the day of my rental. At this point, I feel satisfied that my rental will be a good experience.
On Saturday, August 22^nd, the day of the rental, I arrived 10-​minutes before my rental period began. I then spoke with a Mr. Will A. Taylor, an Assistant Manager. He indicated that he would not be able to rent a vehicle to me because I was not using a major credit card. According to him, a Visa debit card did not qualify. He then offered another way for me to rent. However, now I would need proof of residence in the form of a utility bill addressed to me. I had other pieces of mail with my address on it, but they weren’t sufficient enough. I even had the return receipt for certified mail from the US Postal Service with my address on it. He indicated that too was not sufficient.
The reason this was a bad experience for me is I needed the car that day. I made the reservation weeks in advance and personally went to the facility to make sure I was eligible to rent. In other words, I did not want any unforeseen problems to pop-​up. Finally on the day of the rental, I’m being advised of the correct rules and regulations. When I spoke with Mr. Will A. Taylor, he kept responding to me as if I had an issue with their rules. He was oblivious to the fact that their mistake for not informing me of the rules when I was at the San Pablo Enterprise office the first time, has caused me a major inconvenience. Had Enterprise told me what I now know, I could have made other plans. It took a while, but Mr. Will A. Taylor finally contacted his manager, Mr. Chad de Leuze at home. Over the phone,
Leuze concurred with Mr. Will A. Taylor. At this point, I realized I’m stuck. I am in the middle of a customer service nightmare, in which one of their co-​workers placed me in. I then had no choice but to make new arrangements.
Even though Enterprise would not accept my Visa debit card, I knew that the Avis Car Rental office at 2200 Kittridge Rd. in Berkeley would. Avis has rented to me in the past with the exact same credentials. By the time I had contacted Avis, on the day of the rental, prices were too steep for me to afford. This is one of the consequences I suffered due to Enterprise’s mistake.
Due to Enterprise’s glaring mistake, I had to make other arrangements. Prior to this experience, I had never used Über. But, guess what? I did this time. And, Über was great! In fifteen minutes, I downloaded their application, entered my Visa debit card, and waited for 2-​minutes and got a ride to my destination in Hayward. It only cost me $ 36, tax and tip included. I rode the BART train back to Berkeley; keeping the total cost below $ 40.00. If I had to do this again, I would go to
, look at the best deals, ignore Enterprise and rent from Avis first. Otherwise, I could consider Über.
I have rented from Enterprise in the past many times for personal and business purposes (not at the San Pablo office). I know Enterprise is far more professional than what I experienced on August 22^nd, 2015. I made sure to get the names of the people who made my customer experience a bad one. I remember when I asked Mr. Will A. Taylor for the names of all of those who contributed to my bad customer experience, he was put off with the fact that I was going to write a letter to Enterprise Customer Service. He was such a poor listener and really had no idea how badly I needed this car. He had no idea the efforts that I made to ensure that I get this car. He just kept repeating the same thing over and over.
Last, but not least, as much as I dread going back to the my credit card days, I applied for a no annual fee credit card just for situations like this. The interest rate is ridiculous high! That’s why I didn’t have one. But, guess what? I have one now. I easily applied for one online. I will only use it in case of emergencies. In other words, if Avis is not available, and Über is out of business, And, my only choice is to rent from Enterprise, then it’s an emergency!

My fiancé and I only go to this enterprise. They know what they’re doing and they’re fast! Best customer service and you’ll always get a great price

I am furious. Even though the staff was nice, fun, even, they ripped me off with not even a little bit of reluctance. The representative who helped me: Will. I consciously declined all DW, PAI, SLP, and RAP, which they added onto my bill anyway. I am FURIOUS and will tell everyone I know: Enterprise will rip you off, even if they are nice to your face and even if you are a loyal customer.
The customer survey seemed suspect too. It consisted of a question and writing it down with pen in a spiral notebook. In retrospect, I’m sure that’s «policy» for a very good reason.

I had a very good experience here. Car was washed and vacuumed quickly before I signed for it. The only two things that were annoying was the tank of gas being ¾ full. It was very difficult to fill it up to this exact amount, which may be done on purpose. The other thing was the smell in the car. The freshner, carpet cleanser, air spray or whatever they use makes the car seem stuffy and smell like hot blown hair, like in a hair salon. Anyway, so 1 star off for those but otherwise, I’d absolutely rent from this location again. I was treated with respect from everyone that I encountered and got very good treatment. My first time renting and I got a good experience.

What a wonderful experience — My applause to a great staff.
…for such professional and kind service.
I have been experiencing a car repair from hell past couple of months. None of which is relevant except I was in need of a rental car and this establishment was the one provided.
I also will not go over all of the recent blips that required me to request managerial services. All is good but I must acknowledge the players.
Dominique, for her earlier kind, courteous, and expedient service during my initial «experience»; Thank you.
Kayla, for helping me out the second time around — Thank you again.
Donald — forever pleasant and professional — Many thanks — I especially appreciate your patience.
And finally, Chad Branch, Manager, so willing to help me without my asking for additional assistance. I am still impressed and send my special «thank you» again.
Basically, the entire staff appears to be willing to provide service above and beyond — they need to be acknowledged and I send my applause for a job well done.
Thank You —
As I mentioned earlier today — I will certainly return and share information for a job well done.

Dominique Collins was excellent, she’s professional and respectful great attitude a pleasure doing business with, I’ll definitely come again and rent a car.

I have literally bought a car faster than renting one at this location. Employees disappear for quite some time very inefficient

Two out of three cars I rented from them in the past year had significant problems (hole in tire but no spare in the car; engine light kept turning on for no reason; miniscule 1−2mm chip in the front windshield that was only noticed on return of the car with the engine light problem). I was required to pay for the windshield replacement up front, and in the two months since, there has been no evidence that they have have sent the paperwork requested by my insurance company. In fact, I was notified by my insurance company this morning that they are closing the case because they have received no paperwork from Enteprise. Finally, while returning the third car, I was asked how my experience with them had been by one of their representaties, but I felt like a dumbass answering his question as he clearly was not interested in my answer.
When I joined Unilocal,I swore not to write bad reviews and to emphasize only the great ones, but I am at wit’s end here.