M.A.C.

I’ve been a long time mac cosmetic user and I have had plenty of great artist do my make up, but, Portcia did my make up on Jan 29^th and she did such an amazing job !!! Hands down the best ever! In all my 15 years of being a mac customer!, she was great matching my skin tone, and picked beautiful colors for my eyes and lips! She is the best at putting eyeliner And eyelashes she could do my make up anytime! She’s very professional

good place small business good place to get upgrades and repairs done to your mac system

Great for minor Mac repairs and accessories!
Much more personal and funky then the Apple Store. Support a small business shop here when you can.

My 2011 MacBook Pro was going really slowly. I went to the Apple store, and they told me to upgrade the RAM. So I bought extra memory, and they told me I had to insert it myself. They said it would be easy. I watched videos on how to do it. But sure enough, I inserted the memory, and the computer just beeped and beeped. I couldn’t get the memory out. It was stuck. But way fixed the memory issue in under 15 minutes. Now my computer runs fast. Cost all of $ 20. Delighted. FYI, Wei was very matter of fact, and he seems more into the tech than the warm fuzzies. That’s fine by me. It’s clear he doesn’t want to overpromise.

This place has almost everything about Apple. The attendants are kind. Worth a trip there to find out and upgrade or fix your Apple device.

great customer service!!! Had a problem with an old computer was repaired. But was also told it could only be ungraded so much. 6 months later it died, was given a used computer free of charge. lasted 3 years. Then Purchased New computer from Mr. Lee. What a wonderful experience !!! Knowing very little about computers, Mr Lee educated me, programmed the computer to my use. All I had to do was plug it in. Your the BEST !!!

Ok i just called to ask if they can replace the keyboard for my mac book pro. I was trying to explain what happened and what’s wrong with my laptop. They guy just told me the price of fixing it and while i was talking he just told me there are other people waiting to be served and just hung up on me. This is a very poor customer service. i would never recommend this place to anyone and i hope this place goes out of business. I don’t know why this place has such a great review.

Gives local businesses a bad name. The store was empty and I came in with a simple question about finding someone local who was as excited as I was about an application that Mac users online rave about but that’s a little complicated (Keyboard Maestro, fwiw). «Never heard of it,» the sales guy said, not really giving me a chance to explain. It would be one thing if the store was packed with people. And sure, I wasn’t coming in with a $$$ repair job. But maybe building customer relations leads to those jobs? It’s yucky being dismissed so completely with zero curiosity, zero suggestions other than «look online» said with condescension. Too bad — I guess the store puts machines over people, which raises the question of why they run a walk-​in business.

I have a MacBook Pro and it was running extremely slow. They replaced my RAM and battery in two hours, and now it is lightning fast compared to before. Very satisfied!

Yesterday I went to have my iPad mini battery replaced. I’d researched the price online and found nothing over $ 100…
The guy looked bored and said he COULD do it for $ 200!
This used to be a great store.
I walked out and found, in the same neighborhood another shop that’ll do it for $ 125.
I watched battery replacement on uTube and it took no more than 15 minutes.
Are they really that greedy?
Sad to see.

This place is amazing. I have been buying my machines and getting them serviced there for the last 12 years. I write for a living, so I want not only a laptop that works, but also a service that can take a look when a problem happens, diagnose it, and get my machine fixed as quickly and inexpensively as possible. I love this store! All the people there — Richard (technician), Y (owner), Thea (service/​salesperson) are stellar.

Yes! this place is the best! I drive from SF just to have them work on all my MAC related issues. As a professional organizer, I also take all my clients laptops and computers here to get fivin… The staff is kinda funny, your not sure if they want to help you or not sometimes… but if you are patient and kind, they will open up and give you tons of amazing info. Good rates, and they def now what they are doing. Go give them business! Great local resource.

Thea, who also plays the Viola, gave me the greatest customer service yesterday. Straightforward, honest and listening to my not so technical explanations she identified the exact issues with my laptop. This place is top notch, I hope it never closes.

Great customer service. In light of all the running around I’ve done to try to find someone honest to fix my computer asap, this place had the nicest and most straightforward/​honest staff.

I have used MAC since the 1980s, and they are far and away the best Apple repair store ever. Recently I had some minor issues with my iPhone and Macbook Pro. Both were resolved quickly and for free. The staff at MAC are dedicated, smart and efficient.

I was looking for an 110V adapter cable because I bought my MacBook in Europe. The service was very unfriendly and they charged me more for a dirty second hand cable than for which you can buy a new one on Amazon.
I’m all for supporting local businesses and even paying some extra for going to a physical store, but this shop is a no-​go for me.

Though I wasn’t helped right away, this place is great. I brought in my cracked iPhone and a replacement screen that I bought from Amazon and the quotedme $ 50 and a couple hours to get it done. I dropped it off at 12:30 and came back at 3:30 and it was as good as new. Even bothered to charge the battery for me.
One little tip, if you bring your own parts make sure they’re right, the guy said he’d still charge me for labor if I had brought in the wrong screen. Luckily I did.

I came in on a Saturday afternoon because my Macbook Air was starting up really slowly. I spoke to two people, and they looked at my Mac right away. The owner came and troubleshooted some things on my computer settings and told me to come in Monday if I wanted a quick turnaround since there would be more technicians around then. (The problem did not seem urgent, but I did not want to risk not having a laptop when the semester picked up.) After a few restarts, my Macbook Air still started up really slowly, and the owner troubleshooted more things and conferred to run a full diagnostic test on Monday. So, I just got home and my Macbook starts up way faster– I don’t know what the owner did, but it seems like the issue is more or less solved.
The small business is humble and helpful– would recommend to all.

I wanted to like this place because of the great reviews, I really did. Unfortunately, they were very disappointing. This is an update to my last review from a more levelheaded perspective + aftermath of them not being able to fix my laptop.
So, spilled water, and as usual got the $ 755 quote from Apple and thought, well I really didn’t spill that much water. Most of my keys worked anyway, I thought I would just have to dry it out a little bit more and it would be fine. So I took it to MAC for their $ 80 diagnostic/​take apart. «Don’t worry, we test everything after we fix it to make sure it works.» Sounds good to me.
They called me back a few days later and said that they were not able to fix it, and I could either take it back or let them repair it for $ 560. I thought, well this isn’t ideal, but I might as well have them try to repair it rather than take it to Apple.
Flash forward a few more days, and they call me back saying that my laptop is ready to pick up. Great! Albeit the guy on the phone sounded really annoyed when I asked him if I could pick it up right now (they were due to close in 30 minutes but I was nearby). I get my laptop back and they let me test it out. What do you know, the very first thing I try is my volume key (it was one of the few keys not working when I first spilled water on it, it would delete instead of turn up the volume) and it doesn’t work. At all. The whole top row of keys doesn’t work. I thought they said they would test everything after they fixed it? It was just so obvious that they didn’t try it out before giving it back to me, which I thought was seriously unprofessional. It’s not like it was an obscure key either, it was a whole row of keys malfunctioning. I gave the computer back and they said it was probably a bad keyboard or my motherboard was broken in which case I would just have to «live with it because a motherboard is expensive to replace.» I’m really disappointed but they offer to replace the keyboard again, meanwhile I get to keep the laptop in its current state until they get a new one. While testing out the rest of the keys, I noticed that the trackpad was also really loose and wobbly, and I ask them to tighten it. The repair guy gave me attitude when I asked, saying «well I don’t know if I can do anything about it». I was definitely offended by this, my trackpad wasn’t like that at all when I brought it in. He attempted to fix it but it didn’t get better so I just took the laptop back, thinking I would be getting a new keyboard the next week anyway.
Anyway, the owner offers me a $ 40 discount and I pay for the repair (I really shouldn’t have, I should have waited until I got it completely fixed). But being the naïve person I am I pay and leave.
It takes another week for the new keyboard to come in and I bring in my laptop to get it fixed, same problem. They tell me it’s the motherboard. Did I also mention the keyboard they gave me had the left arrow key break off after like three days of me using it. Is this a legit Apple keyboard? Makes me think not. I’m pretty mad at this point. I have a wobbly trackpad, keys that don’t work, and I’ve lost lots of valuable time and money dealing with all of this. I will mention one redeeming factor: the owner offered to let me use the keyboard for a week before deciding if I wanted to let him buy back the new keyboard, and I would get my old non working keyboard back + a refund. I for sure want my refund but I appreciated the one week wait because my midterm was the same week, and I had gone literally a month without a laptop by this point…
I also paid a visit to the Apple store on 4^th street that weekend to explain my situation to the Genius bar. I want to make a shoutout to Wayne, who was very understanding of my predicament and explained that for $ 755 I would get my motherboard replaced and my laptop would be as good as new. Wayne also took a look at MAC’s work on my laptop and said, I quote, «Pardon my language, but they did a *shitty* job.» He pointed out that the trackpad was wobbly due to bad installation. LOL. I thought that was pretty funny. Wayne said that Apple would repair my computer, no problem, as long as I had all my original parts. I went back to MAC, got my original keyboard back and my refund, and I’m never going back there again.
TL;DR Apple is probably your best bet for water damage. They might seem pricey at first but it is guaranteed that they will repair your laptop, and the $ 755 is a flat rate, motherboard repair included, if you do happen to damage it. Save yourself the hassle of dealing with incompetent repair shops like MAC while you have to worry about passing your next CS midterm and finishing your projects without a laptop for a whole month. If you do decide to look elsewhere for Macbook repairs, make sure the store is Apple certified, which, according to Wayne, MAC is not.

One star only, because they came to their senses at the end.
I’m a media professional, brought my Mac tower there once after it started to act up, programs crashed and the machine would freeze. I had difficulties installing software too.
The guy at the store said it’s a typical problem. It’s the hard drive. They will switch it. come back the next day.
So I do. Pick up the machine, go home, find a blank hard drive in my machine. (No they didn’t test it) I had to install the operating system to do anything. Then I had to install all my professional software. Except I couldn’t. Because the machine still acted up. So, a day wasted, I brought it back. Said it’s not the hard drive, they should check the RAM. (I’m no computer whiz) I brought my discs so they could see for themselves. They said come back tomorrow.
The next day they told me they replaced the hard drive and the software installs now. I go home, and find they only installed the operating system, nothing else. As I start installing my pro apps again I run into the same issues.
Two days wasted, back to the store. I say check the RAM! And give me my old HD back! That’s when they got pissy with me. I leave.
Then they call and say I was right. One of the memory sticks was defect and they would replace the pair. I said I want only the defect one replaced. They said with RAM you have to replace the pairs. I insisted I only wanted one, so they finally threw in the second one for free. That’s that one star they get from me.
So I lost three days worth of work, a lot of trips back and forth, got insulted by the store personnel, and had to tell them how to fix my equipment.
I guess it’s hip to get the rough treatment at a store…