Unitech Electronics

This was a great experience for me. I purchased a monthly phone plan from this shop. The owner was very responsive and answered all of my questions. He gave a lot of free advice. I learned a lot and would definitely recommend this business to my friends. I cannot comment on other services offered here, but for picking up pre-​priced phone plans it was a great experience.

Great service. quality work very knowledgable. FAST FAST FAST. one of the few places that really know electronics. not just screen replacement.

Horrible, horrible, horrible. I advise you to look at the filtered reviews: there are six 1-​star reviews from people who are seriously p’ed off as well as three raves that I interpret as written by friends of the owner. Other unhappy people in the non-​filtered reviews.
A bad story: we came here after our new Android phone developed a crack in its front glass. Why here? Because the phone people at the Richmond Costco recommended them as the only local option. We walked in and showed the phone to the owner. He replied that the necessary part was on back order and could be purchased only in Asia — this is because the phone had been introduced only recently before. I gave him my phone number after he promised to phone me when the part was available; of course he never did.
We came back a few months later and left the phone with these guys. We paid $$$ upfront; something over $ 100. The repair was going to be completed in their «repair center» (probably their bedroom). We returned a few days later only to discover that the part was on back order and that we’d be without the phone for an extra week or so. Could we get a loaner phone during this time? Certainly not! Well after the revised time when the phone was supposed to be ready, the phone was announced to be ready for pickup. We took it home. First problem, the SD card in the phone had disappeared; the owner offered to give us a 256K card to replace the original 16GB card in the phone. Yuck! Second problem: the antenna had become broken or disconnected, so we got no phone service away from a WiFi network. We returned the phone for further repair and demanded a loaner phone. We got one, but it was useless because it was configured to work only as a pre-​paid phone. It took us a very long time before we finally got the phone back in roughly its original working order.
After long remonstrations, we managed to convince the owners to give us a 4GB card to replace the 16GB card that they lost. This was at the end of the summer; the 4GB card died over Thanksgiving weekend, and that prompted me to write this review. Remaining problem: we bought this phone because of its cool front-​facing camera. After the repair, we had no front-​facing camera. You might say that we should bring the camera back for further repair. No, no, no, no, no. I’m never walking into this store again. Like the other reviewers have told you, STAY AWAY.

This place is terrible — one of the absolute worst businesses I have ever interacted with. The owner is completely dishonest. I had to go in several times and had a few colorful yelling matches with him before he finally agreed to a return on a phone that I had had for one day despite the fact that he had promised me that I could return the phone within 30 days. Basically, they will tell you any lie to get you to buy something. Do not believe anything they tell you about returns or exchanges. I will never go back, and I highly recommend that you do not patronize this place.
Also, I think their website tried to give my computer a virus — be careful.

This was one of the few places nearby that could unlock my Palm Centro so kudos for that. Unfortunately it seemed quite pricey costing $ 65 and I was told it would take 24 hours. Thinking I was going to be gone for the weekend I left the owner know I would pick it up 2 days later. When I called to say I could pick it up the following day after the 24 hour time period, I was told it might be ready. It was ready but I was charged another $ 15 for the «rush» job that I had not been told about beforehand.
So good service. But pricey. Be sure to ask for all costs up front.

I went in with my usual quest for the perfect cell phone headset.
The owner of the shop had a large selection of headsets to choose from – not just the Bluetooth ones, which I am not into, but also the wired kind. After offering several possibilities, including his opinions, I chose a Jabra headset. I left the shop and rode down the street. After a little bit, I decided that this headset was not for me.
When I brought it back in several hours later, he told me it was fine if I wanted to try it out overnight, to see if I would get used to it, and offered several different options as to how to use it, that might help me like it more. But he was not trying to «get» me to keep it, I think he really just wanted me to be happy with my purchase.
When I explained why I wanted one with the little foam thingy, he listed patiently to my obsessiveness. When I finally decided I wanted to get a different headset, he was happy to trade the one I had bought in, and just gave me cash to make up the difference.
All I can say is, I was very happy with his service, because in this type of electronics business, it is so hard to find people who really want to give you good service, or seem to really care about your being happy with your purchase, and I really felt that he did.
He has a very large selection of equipment, and carries all of the major cell phone carriers. He told me that if I brought my cell phone bill in, he could look at it and tell me if he could give me a better deal on a different plan. I thought this was a good idea, because the major carriers all have a vested interest in your taking their plan, and a man like this would give an objective voice.