Verizon Wireless/Z-Wireless

Harold was amazing and very helpful and patient with this over 50year old.
He spent 2 hours sorting out a complex problem, and was cheerful throughout.
This is my go to place for Verizon help!

This verizon store is great. The woman who helped me (I think her name is Kendal) spent alot of time with me and helped me do so many things with my phone with out even charging me (whereas when I went to the El Cerrito Plaza store they charged for the same services). I highly recommend them!

Harold and Kristen were super duper helpful!!! Harold goes out of his way to get me the service I need and always patient so friendly really made me feel welcome. I would most definitely recommend Harold and Kristen and the Verizon store on Solano. I always love my experience with them!

Very mixed experience with these guys. They were patient and helpful getting me upgraded, but I bought cases and screen covers that they wouldn’t support when they failed, referring me to the vendors. The Incipio case literally fell apart. They did nothing for me. Also, they didn’t handle the exchanges of the old phones properly — I had to call Verizon to get that straightened out.

While my initial experience proved a bit confusing – partly due to the changing approach to getting new phones (they are no longer «free» when you’re due for an upgrade, but rather paid for over the course of many months), I must say that my experience with Bernard made me feel compelled to write about my experience at the Solano Ave. Verizon store. Bernard went out of his way to do whatever he could to help me out, and was immensely accommodating. The staff was friendly and welcoming, too, which might explain why there were so many people in the store. Many thanks, Bernard.

This is NOT a Verizon store!!! Do not waste your time — do not go there!!! They will act like they’re a part of Verizon, but they’re not!!!

Not a Verizon owned store means they charge you for stuff like SIM cards, and can’t solve real problems without wasting your time and money calling daddy. Go to a real Verizon.

The people at this particular store are consistently awesome. Both of my adult children agree. Russell and Bernard in particular but honestly everyone here I have worked with are capable, patient and extremely well trained in the hardware, the software and the Verizon cellular system.

I too was fooled into thinking this was a real Verizon Store. After signing up for my service in Downtown Berkeley, I decided to come here to get a phone, since it’s in my neighborhood and parking is slightly easier. Would have given it 1 star, but the customer service is very good in terms of friendliness and helpfulness. I’d be lying if I said it wasn’t. The problem started at some point in the process, after I chose my phone, I felt like I was being pressured into purchasing an expensive screen protector and case. Suddenly «extra charges» that I knew nothing about, were being «waived» to give me a «better deal” – one that was still more than 2x what I would have paid for these items on Amazon. What started out as a nice customer service experience, soon turned to the distinct feeling of pressure sales tactics. They even tried to convince me to go up another level to a more expensive phone – all after I had made it clear I was on a tight budget. I left the store and went to the Downtown real Verizon store a few days later. The Downtown store helps you to find what you need within your requirements and budget. Had I realized the Solano store was not a real Verizon store, I would have gone to the downtown location instead. Lesson learned.

Great customer service. I wish i could remember the Asst. Mngr’s name? He was extremely helpful. Keep up the good work! Will definitely go back here for my service & phone needs.

Very poor customer service ! They are all about selling. And they are not even a real Verizon Store so beware !!!

Just want to say that Verizon on Solano is the best. Bernard is smart and helpful as well very patient and kind. I recommend him with five stars.

I’ve been this this Verizon store twice and each time the assistant manager Russell Wachter has been awesome. He is professional and friendly, knowledgeable and efficient – and takes
time to know what I need. Russell Wacter’s professionalism outranks service at all the other
Verizon stores I’ve been to. I live on the other side of Berkeley and it’s worth the trip. Highly, high, recommended!

I am so appreciative to the Verizon staff at the Solano Ave store –most particularly Bernard, the store manager, for their helpfulness, excellent service, and calm environment. Bernard was completely responsive to the problems I was having and worked hard to rectify them.
Thanks!

Finally !!!
A Verizon store with nice customer service !!!
I gave up on Verizon stores because of their horrible service all they care is selling .
But last night I went to this location and Delilah was amazing she is the best representative I’ve ever seen at any store
Thank you Delilah for an amazing job !

Bernard B. has consistently been so helpful and knowledgeable. He paired my Bose with my I Phone this evening and he is always ready to assist with any questions I have about how to use the IPhone I got at the store.
I don’t like Verizon — I don’t like any of the large carriers, but you have to use somebody and if you cannot use Credo because you need excellent reception (which I do as runner in the Berkeley hills in case I fall or something happens up there) I’ll recommend getting your service from this store, just for the service the team provides — and especially the ever friendly Bernard B.

HORRIBLE !!! The worst service EVER !!! They are not even a real Verizon store. A total scam !!! Tried to switch from Att to Verizon to make my bill cheaper but they totally lied to me and my bill ended up going higher and I had to pay for so many fees. Decided to cancle and go back to my previous plan with att within 4 Days (the policy is 14days) and the store manager would not do it !!! It has been more than 2 MONTHS and they STILL havent given my money back !!! The store manager, BERNARD, clearly does not know ANYTHING about his job and was extremely unproffesional and disrespectful !! He actually CHARGED me instead of refunding me !! So wrong !!! Do Not Go There !!! This is just such a shame !!!

Warning: this is not a Verizon *corporate* store and so they can’t help you with anything the nice Verizon customer service folks tell you over the phone. Unfortunately, the employees failed to explain that this was the reason that they weren’t able to assist me with any of the tasks I’d been sent to do in-​store by the person on the phone.
Also, the day I visited there was a new employee who seemed to be just winging it without any training, and every now and then his coworker would butt in and passive-​agressively tell him he was doing wrong. Very dysfunctional. The new guy was friendly, but clearly just guessing at how he should help me. I will not trust them with my phone or account information again.

Terrible. Tried to charge me $ 25 for a new SIM card — they’re free at a regular Verizon store. When I asked why they charge so much they just shrugged. It’s because they can. Disgusting price gouging. Though I’d never had bought it, they didn’t even know if they had the SIM card I’d need in stock. Just go to the actual Verizon store around the corner in San Leandro.

Wonderful person working there. I think her name was Cynthia. Very helpful. She was very into the product, dancing to the music and everything. Didnt hurt that she was easy on the eyes. I would have easily gone somewhere else if not for her. I do not know if her boss will read this. But she is such as asset to the store. She doesnt know everything (no one does) but instead if the expected «I dont know» she went to the computer and looked it up. She even webt a step further! She didnt take the first answer, she kept researching it! She smiled the whole time, didnt seem annoyed in the least bit all while I was asking questions.
Patient
Friendly
Music was good
Very pretty (at least Cynthia)
It was overall a good experience.