Westerling

I am very hard to fit and after going to at least 4 different stores for prom stacy was able to find a prom dress rhat was perfect for me. Although she was waiting 3 people at once, i never felt ignored. I must have tried on 30 dresses before finding the perfect one. Best service, amazing dresses!!!

I really wanted to give this facility 0 stars. That’s right, 0. Let me tell you a little about my experience here. I came in to pick up my bridesmaids dress and was informed that while the dress needed to be hemmed, the bride had a specific length she wanted the dress. I asked a few times where by saying «hemmed to here?» and was never given an outright answer. Since my friend is conservative, I wanted to honor her wishes and agreed to just get the dress hemmed there. In addition, the top of my dress had sleeves and the outside of the sleeve needed to be slightly taken in. This was over a month prior to the event. I received a call the week before the wedding to notify me my dress was ready to be picked up. Unfortunately with my work schedule, their hours of operation, and the distance between the facility and my house I was having a difficult time getting there. My friend, the bride, offered to pick the dress up for me. I called and paid my balance for the alterations over the phone and notified them she would pick up the dress, no problem. I got my dress the day before the wedding and was mortified to try on the dress and realize they had completely altered the top of the dress, so much so that I could not fit in it. I had to rush to a nearby tailor to have the dress let out. I called Westerling to notify them of the problem and ask for a refund for the tailoring, I agreed to pay for the hemming fee, but felt that since they incorrectly altered the dress I should not be responsible for that especially since I was now going to pay a decent price to have the dress let out, last minute, by the next morning. Jackie, the manager, was very rude and suggested that this was my fault for not coming in for a second fitting. A second fitting was never anything I was notified was required, nor ever has been when I have had bridesmaids dresses or prom/​homecoming dresses altered in the past. I mentioned this to her and that nothing was mentioned again when I called and explained the plan earlier that week. Again, she seemed with attitude, to feel that was my problem. She said she would speak to the lady that did the alterations and call me back. I never got a call back.
The next day things got even worse. An hour before the wedding, I’m in my dress and all of a sudden the zipper just splits. No reversing it, no getting it off, stuck and broken. Can you say nightmare? The bridal party was unable to take pictures with the bride before the wedding because all hands were on me, sewing me into my dress so I could make it down the aisle. I felt horrible, the bride felt horrible, and the mother of the bride felt horrible. I literally had to be sewn into my dress and then cut out of it at the end of the night. I again called Westerling the following Monday to notify them and again received more attitude than I would have expected considering how calm I had been given the situation. Jackie told me she would call the rep and I would hear back from her either way. I reiterated that she would indeed call me back, and she agreed. I have never heard back and it has been 2 months since.

The customer service at Westerling is non-​existent. Brides: If you want to ensure at least 1 major catastrophic thing goes wrong on your big day, then Westerling is the place for you!