Wine.com Retail Store

Would have to agree with other review from Ausin about there online service. Ordered 2 cases on ¹²⁄₁₁ for Christmas and New Years and selected the date for delivery so I would be able to sign. Wine never shipped. Called customer service, (male) who was curt and provided no help. Was told it would ship Monday and arrive Christmas Eve. It did not. Tracking information showed label was received for about a week but apparently never left the warehouse. I called on Monday the 29^th, offered no explanation, apology so cancelled order.
Not BBB accredited and received F. Wish I would have checked there first.

«Worst online experience. Ordered wine 12/​17, promised a 1 day delivery, wine arrived ¹²⁄₂₃. Spoke to numerous wine customer service reps, all very rude, none able to help. Finally I was told ¹²⁄₂₁ I would receive a refund. On 12/​23, was told I would not receive a refund till the wine was received back, which I find ironic considering it was a week late getting to me. Not sure when and if I will ever receive a refund. Customer service is terrible, no one to truly help resolve an order issue. Don’t order from them.»

This store has been permanently closed.
Very sad state of affairs for bottle shopping enthusiasts, and a comment on our times in which physical approach to the goods prior to purchase has become an anachronism.

They have a pretty darn good selection, and everything is within the price range you’re looking for. What I mean by that is, they have a solid inventory on all the major price ranges, $ 7 – 12, $ 13 – 18, $ 19 – 25, $ 25+. They have wines that are staples that you will recognize and know that they’re great producers. In addition to that, they have some more unknown producers, which is always exciting.
Emily there was very helpful. After I explained what I’m looking for and explained my palate, she was able to guide me and understood their selection very well. She also was very kind and offered to set wines aside for me, if I planned on picking them up, especially since I am not a Berkeley local. That courtesy was very generous. Overall, it is certainly a place worth checking out if you’re in the area.

I stumbled upon the wine-​dot-​com retail-​outlet store after checking out the Takara Sake tasting room up the street. Yeah, I’m a wino but at least I’m not a whiner!!!
Anyway, I am not a big wine drinker but I am always on the lookout for bargains and I had never been to a wine outlet store so in I went. Inside a moderately large warehouse (I am guessing it was a 3,000sf store) there were rows of wine racks stacked with mid– to upper-​grade wines. As one would expect the racks were logically arranged by varietal, region, 90+ rated wines, and the magical CLEARANCE AISLE! Hallelujah! I went hunting for bargains.
As I said, I am not a wine expert but will trust Robert Parker and I have a rough appreciation for the different varietals and appellations. After some searching I found the sole remaining bottle of Frog’s Leap 2009 Napa Merlot and I also picked up a bottle of Reignac 2005 Bordeaux Superieur. Each bottle was $ 19.99. Not a steal, but darn good wines at really good prices.
While I was there several other customers popped in to pick up orders which they had placed online, so this is another option if you are a big wine drinker (i.e. a wino) and are in the area often.
Wine lovers will definitely find something to like in here. I am not sure it is worth the trip for wine novices like me, however. I did not find the staff to be very helpful or sympathetic and frankly I have had much better service from the wine staff at the Alamo Safeway (which has a fabulous wine aisle)!

Did not trust this company if you are purchasing as a gift. Shipping is completely unreliable and customer service is the worst I have experienced. I will NEVER purchase from them again.

THE DISCOVERY:
Driving to run an errand and found the retail store… But I think some people are confused on the retail store and the website… two different sides of the business
THE VIBE:
Quite with a variety of wines to choose from so many choices grrrrr…
THE SERVICE:
Emily was über sweet and super helpful. She help me select wines in my budget and with my tastes. My wine pallet is still growing and not quite there so, with Emily’s help I made the right decisions and choices for my special occasion.
THE GOODS:
1) Roederer Estate Brut $ 19.99
2) Kendell Jackson Reserve $ 19.99
THE BAD:
I never knew about this place
OVERALL:
Look at the calendar another event coming up great excuse to buy more wine from Winecom Retail store

Finally, I had an excuse to buy real, expensive, French champagne! But I still wanted to save a few bucks, just for the glory. I’d heard this
place was a hidden warehouse of wine deals, but when I popped in for some discount bubbly I discovered it was just like any normal wine shop, prices and all. No discount tags, no sale bins, just bottles in racks. In fact, I’d been at the Safeway wine dept earlier that day (don’t judge) and their prices on fancy French champagne were cheaper!
They do have an interesting selection of wines, but the standard pricing and odd hours give little incentive to make a stop here. There are places like the Wine Mine in Temescal with equally awesome wines and crazy-​low prices. So, I suppose stopping here would be a convenience thing if you were in the hood, not a money-​saving detour.

Good wine selection, but everything here is overpriced. Its about 20% above the wine store in SF I usually go to. I suppose they target people who aren’t price conscious, or people who just pick up a bottle or two, but I buy a lot of wine so I’d rather go somewhere where I get a free bottle for every 5 I get.

We just received an inexplicably large gift card for
from a relative. Wow, how much fun can you have wandering the aisles trying to spend all that free money on booze? ALOT if you have Emily (I think that was her name?) helping you out and suggesting wines to try. Hubby and I spent an hour or more here a couple of weeks ago and had a ball collecting wines from all over the world to try out.
Not only did we get lots of non-​pushy, really helpful guidance, they actually helped us SAVE money by suggesting less-​expensive options and proactively adding up our selections (including a case discount) so we knew how much we had left to spend.
We’ll definitely be back to spend our own money on wine next time. Three points to mention: 1) they have an awesome center aisle of wines with 90 points under $ 20, which is super-​fun to peruse, especially if you’re like me and lack the patience to study Wine Spectator before wine shopping. 2) if you’re local (i.e. withing driving distance of this store) you can order anything on the website and then call the office and tell them to change to «store pickup» to save on shipping. #) they’re also happy to pull wines from the warehouse for you; you just order them via computer right in the store.

is the biggest screw up I have ever seen. My Holiday Season was going great until I made the terrible mistake of using them to «deliver» 2 gifts.
The people were supposed to receive their presents on the 14^th of December. After not hearing from either of them, which I knew I would, I had to call
only to find out they didn’t have the apartment number (which I gave them with the order).
Then they asked ME TO CALL UPS. Long story, short, the boxes were delivered on the 22^nd in terrible shape and I have put in a claim to reverse my charges.
Good Luck if you use these flakes.
Fran

If I could give zero stars I would. Terrible management, would not honor an order my girlfriend put in for wine for the upcoming holiday. The rep she spoke to was Kat and was so unpleasant that I’ll be taking my business elsewhere. It’s a tough economy and I like to reward companies that appreciate my business.

RUDE! My wife received a bottle as a gift from
and it was one that was not to her taste. I tried to return the unopened bottle which I had to wait for a supervisor to do this. The supposed supervisor stated that the shipping would be deducted from the purchase and a credit would be giving for the balance on our online account. When I agreed she repeated the process slowly like I was stupid. When I told her that I understood she began repeating in detail for a third time the same thing. BE sure you don’t send a gift from this company because if your intended parties try to exchange it if you miss the mark they will be treated with utter disrespect.

My friend Alexandra S. told me about a favorite Italian white wine, Gavi, and I’ve been on the lookout for it. Today Alan and I had lunch at Brennan’s. Afterward we walked south on 4^th Street to check out June Taylor’s Still Room, which had been recommended by Bleep S. Beyond June Taylor’s, on the other side of the street, I saw the
retail store. After our stop at June Taylor’s, which I will review after tasting our purchases, I walked over to the wine store while Alan walked back to get the car.
I walked in to a spacious, clean room full of wine racks. I asked the young woman behind the desk if they had a Gavi. She was extremely knowledgeable, leading me over to one they had on the floor, Batasiolo Gavi di Gavi Granee DOCG 2009, and telling me about one from the same winery they had in the back that was a little less complex and a little less expensive. She also told me there was another one, a Principessa Gavia Gavi 2009. I was prepared to take a bottle of each to compare until she described their respective flavor profiles and I realized I was most likely to like the Batasiolo I had in my hand. When she went to ring me up she discovered it was on sale, so I saved a couple of dollars. It was a very satisfactory experience. Reading others’ reviews, I can see it’s also worth browsing for bargains and serendipitous finds.

Excellent! A great, small, thorough wine shop with a good selection, ok prices and great write ups to educate.
I loved the Rudd Chardonnay. I wouldn’t have known, but the write up explained it was the same vineyard that took the Paris tasting. How about that… fun fact, didn’t know. Pulled the cork, three glasses… we all loved it (65ish dollars, can’t remember). I have a couple other new wines to try as well.
Spend as much or as little… up to you. I think one of my other bottles was $ 12 dollars. Got to love a wine store that stimulates new wine purchases… with a vengance.

Always have same routine: pig out @ Vik’s, then walk off pig out at wine.com’s outlet store
I’m always finding wonderful new labels and learning more and more about wines. Latest treasure: picked up a bottle of Mira wine from Spain for clearance price! Gonna save that one for special cookout meal…
They sell all types of grade wine, ranging from about $ 12 on upward. It’s so much fun to see what open cases they are liquidating, and spy all the lovely marketed labels.
Wines come from all over the place: my bro was stuck in the AU’s Barrosa Valley section… myself, caught in the OR Pinot section from the lush Willamette Valley. What an amazing experience every time. Difficult to leave there empty-​handed, must admit. There’s always a bargain in there… Last words: don’t expect to find bargain-​basement steals of deals here… usually carry inventory with 90 pts + per the viticulture/​enological experts.

I’m a long-​time loyal member of
, as in a past life of adult times, I purchased Rotari Riserva Brut 1998 for my former love and his family as a holiday gift for I was traveling outside of U.S. visiting my extended family for the holidays. Wine.com’s early history of operation did not had a vast selection of reputable brand name wine distributors, champagne or sparkling wine comparable to today’s choices.
Wine Connoisseurs can create a free account on their web site with options as a wish list, address book, wine blog, forums, reviews and comments in addition to making purchases.

It’s not so much a retail store as it is a warehouse nook. Still, it kept the wine at a nice chilled temperature so if you wanted to oh, say, buy a bottle of white and go drink it immediately, you probably could.
Good assortment of wine from all over (South America, France, California etc) with nice descriptions of each wine. Each description also detailed the wine spectator points so if you’re like me and really don’t know much about wine you can still manage to impress your snooty friends with a good bottle. The service was friendly and they chuckled at Gail and I as we stocked up our work bar.
And if anyone from work happens to read this review, stay out of my drawers yo!

Dealing with them has been awful. I placed an order that they stopped for no apparent reason without communicating with me at all. I had to call a few days after the scheduled delivery to find out they just decided to put it on hold without talking to me. I placed the order again & called 2 days later to make sure everything is on schedule. The lady answering the phone told me that they will not know until it’s shipped ;however, it appears that they are missing one of the bottles I ordered. When I asked her if they will let me know if the order is delayed, she responded with a big no. Horrible customer service, won’t use them again.