Einstein Bros Bagels

Silly me. Thought I could get a plain unadorned untoasted bagel. Quick in and out. No line. But it was not to be. I stood at the order desk for 5 minutes while 2 bagel-​ristas prepared orders. No «hi be right with you» even though they saw me. Ridiculous. Final get my bagel and stand again ignored at the register until I begged her to turn around and ring me up. It was one of the same 2 people from the other end. She rings it up as something completely different and hands me wrong change. When I pointed it out, nothing like I’m sorry. Manager had to come over to try and get this rock star to push the right buttons. She also saw no reason to apologize. I will pass on this or bring a big shmear of patience… and check your change.

I usually like Einstein Bagels, but this was quite different from past experiences with other locations. I came here once a few weeks ago and will not be revisiting this restaurant again.
My wife and I were in a hurry and wanted to grab a few quick bagels for the road. The line was not that long, but it took us a long time to finally be able to place our order. Then we had to wait another long while to get our food. Usually I would not mind if the food that finally came was decent, but we were very disappointed with the bagels.
I got the egg and cheese bagel, and the eggs tasted very artificial. The cheese was also unpleasant and had a very watery consistency. Needless to say I did not enjoy the sandwich. My wife got an everything bagel which she says was not at all tasty.

Whyyyyyy would you stop selling those excellent salads when it was said to be a best seller? Was it the lettuce scare? Also met an employee by the name of Tyrone, he’s an excellent asset to the company, very helpful, knowledgeable and funny!

This place is great. Very close to work. Always have what I and get my order right everytime. I wish it weren’t so busy sometimes, but it is what it is.

This location is only getting 3 stars cause the bagels are good. Before noon on a Sunday and they were out of the majority of flavors. The bagels they did have were warm an delicious but the layout of the location makes it feel congested and cramped. And they no longer carry what I considered to be the best condiment ever — the ancho mayo. That is a tragedy. Bring it back!!!

I wish I could give this location zero stars. I love the food at Einstein’s but this location is the worst. I usually order a couple of bagels and a tub of cream cheese if I am out. After ordering and paying, it usually takes 10 – 15 minutes for the bagels to show up. I don’t understand why the person taking my order cannot just hand me the bagels like all other Einstein locations and other bagel companies. There is also often an employee behind the counter who appears to be walking around and doing nothing. This location has lost me as a customer which means Einstein is not getting my business since the other locations are not near where I live.

I love Einstein but this location is HORRIBLE. Really slow, not the greatest with accuracy or friendliness, and they do some crazy stuff with cream cheese. It’s always just a blob in the middle, they don’t actually spread it. AND they are always running out of coffee or creamer.

This is the slowest most inefficient dining establishment I’ve ever been to… I don’t know how they stay in business.
Bagels are great, food is great, but the staff seem untrained and undisciplined in customer service and speed.
Come here if you want to stand in a giant line while people bump into each other and forget about your order after you’ve paid.

I’m not going to elaborate too much on how annoyed we were with this location but here are some factual points of view —
1) Entered store at 11.54am — there were five people ahead of us.
2) Ordered bagels by 12.05pm.
3) Received food at 12.25pm.
So we basically stood around for 20 minutes for three bagels and cute of coffee when there were between 5 – 6 people working behind the register. Sounds like an operational mess back there.
Also they forgot to add my potato salad and pickle to the order. Def won’t be coming back here since there’s a better bagel shop nearby.

Einsteins is my favorite bagel place in the area, not that there are many to choose from. I’m a big fan of their Asiago bagel with garden veggie smear or their breakfast sandwich with asparagus and mushrooms. The biggest issue with Einstein is that they are grossly overpriced. Almost $ 6 for a breakfast sandwich is a bit pricey in my opinion. But otherwise everything is tasty.

I purchased over 100 dollars of food and coffee for a morning meeting. Later that morning I noticed two of the fruit cups had mold on the inside and the fruit was clearly bad. I took pics and emailed them to the customer care contact info provided on the website. Ultimately the store manager contacted me as I requested. He seemed not at all sympathetic or concerned and ultimately offered to give me a free bagel on my next visit. I could only chuckle in my head since he clearly did not care and the fact that I actually paid more for those two fruit cups than the cost of a bagel. But that was his «resolution.» I never did return to claim that «free bagel» ha!
I will still frequent other locations at times.

A quick bagel on the way to work or lunch pick up. Always consistent quality. Service is usually good but sometimes not great.
I keep going back!

this place is in shambles. the only reason I go to this location is because i can walk from my house. I will now drive as far as it takes to get decent service. There is only 1 competent employee I have ever seen there. Management seems to be something no one at that location has ever heard of, pretty sure if there is a manager, he is tied up in back while the incompetent employees unwittingly take steps toward idiocracy. anyone looking to start their day off angry, this is the place.

I go to his location almost 3 days a week because its conveniently located at the end of my street. This place consistently amazes me at how many times it dissapoints me. I go in the morning around 6:30 am for coffee and there will maybe be 2 or 3 people there and they still can not manage to get me in and out in a timely manner. There is one women who works the morning shift every day and she greets me as if she is annoyed that I have walked in EVERY morning. There seems to never be anyone in charge to speak with regarding mistakes or concerns. There whole system of production is completely wrong. Having to go to one register to give my order and name and then having to walk to 10 steps to say my order and name all over again is a huge waist of time and consistently leads to very long lines, disgruntled customers and numerous mistakes.

I was not expecting much when Mom and I came here to do some wedding planning, but we were both super surprised by how tasty our bagel sandwiches were! The Thintastic Chicken Pesto Panini was actually really darn good! Lots of juicy chicken, and great pesto flavor. The bagel is the worst part about it — they’re fine, but they’re not fresh out of NYC or anything. But since the actual ingredients in the sandwich were so good, we were really pleased! I think my mom had the spinach artichoke chicken sandwich, and she really liked it too. If you just come and get bagels here, you might be disappointed. But if you get a sandwich, you’re in business.
Oh, but watch out for the cashier who rings you up wearing his plastic sandwich-​making gloves, then turns right around and makes your sandwich. DUDE! The gloves shouldn’t touch the register, then the food! Mom actually talked to someone there are about it. They need to work on their food hygiene rules apparently. Also, everyone behind the counter seemed a little «not with it,» just low energy and sort of confused about the menu. It’s a shame, because the sandwiches are so tasty.

As stated in a previous Review: «This place doesn’t get it». I used to be a regular here, coming about every 2 weeks or so on a Sunday. Now I might go here every 2 — 3 months. The reasons being, they are ALWAYS out of a couple flavors of Bagels that I and my Family want in our Dozen Bucket. I got sick and tired of having to wait 10 — 15 minutes for Bagels to come out of the oven, or not getting what I wanted at all. I called their Corporate Office but nothing improved.
Now when I do rarely go to the Berkley, or Southfield locations, they will be out of something I came for. Today I went to the Berkley location for the Pumpkin Crunch Bagels they advertise. The sign for these Bagels is in the window, and in the Bagel showcase, yet when I ask for them, I am told: «Oh, we are done making those for the Season» !! What? its only October 26^th, you’re still advertising these Bagels in your Store, yet there not even Available ?? This place, and Company are really messed up !! I also had to wait 5 minutes for the Asiago Bagels, as usual.

This place does not get it — at all. I have been here several times, and the only reason I keep going back is because it’s the only place on my drive to work that isn’t «fast food» breakfast. The food is decent — nothing ground shattering — but the selection and quality is OK. Where this place fails is the service, set up and speed.
I have parked my car, walked in and turned around back to my car here countless times. EVERY time I go here — even when it isn’t that busy — I have a significant wait for my order. I cannot even begin to count the times I’ve been sitting around waiting for my order for 15 minutes, looking around at other customers in the same boat as me waiting wondering what the heck is going on, and trying to keep my cool. The employees here have ZERO sense of urgency and don’t seem keen on working to get their customers out the door in a hurry. Also, the two register system is confusing and frankly sucks.
Rant over. I won’t be going here any longer — I’m just happy that other Unilocalers have shared the same frustrations as me because it has driven me crazy.

The service staff was really friendly and helpful. They were very attentive.
They referred to me by name.

It is what it is!
Decent bagels… not earth-​shattering, but some fun flavors!
Nice staff.
It fulfills an occasional need!

I don’t know why salt bagels are so hard to find outside of Michigan, but they remain a local indulgence to seek out when I’m visiting.
And Einstein Bros. is a reliable supplier of some salty, carby deliciousness.
Pretty good bagels, okay and friendly service. The two register model is a little strange. You order your bagels at one register (oddly, before you reach the part of the counter where you can actually see what bagels they have in stock that day) and then pay at another register. Your order is prepared by a third person. I’m not convinced that this makes the service faster in any way, but whatever… they have salt bagels.