Roux’s Garage

After much research to find a place to drop ship a new set of tires for mounting and balancing, I found Roux’s Garage. I was looking specifically for a shop that offered Road Force Balance and «touchless» tire mounting. Roux’s offers both, a Hunter GSP-​9700 Road Force balancing machine and Hunter TC3500 tire mounting machine. Both pieces of equipment are state of the art. Their garage is very spacious and clean.
There are plenty of garages, tire shops, and dealerships that offer road force balancing. The real problem is finding a technician that is properly trained and knows how to use the machines correctly by utilizing all of the features. Paul was kind enough to let me hang out and watch the entire process. He educated me on how the 3500 & 9700 worked and was more than happy to answer all of my questions. Whereas most shops only have one style of stick on wheel weights available, Roux’s actually has 3 different style options to choose from! I went with the lead free ones made by 3M. This was the first time I heard of 3M offering wheel weights. The weights are made of a flexible composite material, which can be custom cut to the nearest gram. They look and perform great. I did not have any problems with my alignment, but would have gotten it done if needed. They also have a nice Hunter DSP600 machine.
Paul is one the most skilled and knowledgeable technicians around for mounting and balancing tires. He literally knows everything there is to know about the Hunter equipment. He has the entire process down to a science and takes great pride in his work. This is evident with his attention to detail. The entire process takes about 1.5 to 2 hours to be done correctly and even though Paul was short handed, he still took his time and did not rush the work. Paul is professional, honest, very friendly and personable, which made the time fly by.
I have tried many tire shops and had my share of bad experiences with each. Problems from inexperienced technicians ranged from gouges/​scratches on the finish of my wheels, improper balancing causing poor ride quality, over tightening lug nuts with an impact gun, etc. None of these issues will happen at Roux’s as long as Paul is there. No short cuts are taken and the work is high quality. A torque wrench is used to tighten lug nuts to factory specs. I live about 45 minutes away and it is well worth the extra drive. Roux’s is now my go to shop for all future tire mounting and balancing needs. If you are looking for a super smooth, vibration-​free ride at all speeds, look no further. This was by far the best mounting/​balancing job I have ever had. Highly recommended!

This place was a complete nightmare. Came in to have a belt changed with transmission fluid flush and they nearly destroyed my Jeep Wrangler. As I left the parking lot the belt was slipping and my Jeep wouldn’t change into gear. The belt was so loose my battery light was on and they never tightened my transmission filter resulting in all the fluid spilling out. The youngerish guy blamed the old man, I had to return twice to this place. They couldn’t figure out and nearly ruined a simple 1999 inline 6 Chrysler engine.

Paul is great! He runs an amazing shop, he has got to be the most meticulous Mechanic I know (and I know a lot). I don’t trust anyone to work on me or my wife’s cars but when it’s in his hand I know it will be fixed right and ready in a timely manner — no sitting around here.
If I could give this shop 10 stars on Unilocal I would, it takes a lot for a mechanic to impress me (as I used to be one) and Paul is one of the few out there that knows every aspect of the trade and treats every car he touches as if it’s his own, weather its a teenagers POS first car or a high end sports car he gives them all the same treatment.
Also he has got to be one of the best tire balancers in this state, he takes his time and does it right, even gives you documentation of what’s going on and if its more than a balance issue that could lead to other issues down the road.
Again I cannot put him on a higher pedestal, please let this man work on your car you will not be disappointed, even if it’s just for advice talk to Paul.

I’ve used Roux’s garage for both my previous and current car, and I could not be more impressed with the knowledge, efficiency, and level of service at each visit. Paul won’t try to sell you unnecessary parts or service; if you’ve been ripped off in the past, head to Roux’s with confidence. This is the kind of place you can feel great about supporting — locally-​owned, top-​notch service. 5 very enthusiastic stars!

Paul is extremely thorough and is certainly a master of his craft. I don’t trust my car to anyone else.

I read the reviews both on Tire Rack and Unilocal regarding Roux’s Garage for mounting and balancing tires. They had the top of line Hunter equipment so I decided to give them a try. I am VERY picky about balancing and was skeptical. I had my new Michelin’s mounted on my Audi factory rims last week and Paul gave me a print out of the technical information regarding weight and potential pull of the tires depending on mounting locations. I have to say, that of all of the cars I own this has to be the best balance I have had. I have taken the car to significant speeds and it’s absolutely smooth. He did such as great job that I’m having the alignment performed this week instead of the Audi dealer. I will update after that’s complete.

Roux’s is awesome. Paul is so knowledgeable about vehicles it’s scary, and their prices are reasonable for a great job, totally worth every penny!

Roux Garage in Berlin is absolutely fantastic. I’ve had several cars maintained by Roux for both mechanical, oil changes, tires (via TireRack). Paul is one of the most professional auto mechanics around. We’ve had some challenging situations with car repairs and Paul managed thru them keeping us informed all through the repair. Very honest, high integrity, tells you when you don’t need to spend money. We brought our Suburban into a Chevy dealer, they told us we need the brakes /​rotors done, we brought it to Paul for a second opinion and he said we had at least 20K more miles to go on the brakes. Paul and Roux Garage are our go to guys for car issues, repairs, etc. I set the bar really high for an automotive mechanic and Paul has exceeded my expectations. You will absolutely enjoy working with Roux Garage. This is a family run operation with Pauls Dad also working and I can’t tell you how friendly and professional they are. Its a really rare treat that you find such a great business in this market. Great job, highly recommended as indicated by my ratings. The folks at TireRack also think very highly of Paul and Roux Garage after ordering tires from them and having Paul do the install.

The guys at Roux’s have never let me down, whether it was advice to prolong a costly repair, or suggestion for addressing issues that would arise later to save money doing it all at once. They know what they’re experts in, and will tell you if they’re not. not many of these local shops left where I feel complete confidence and calm when brining one of my cars in.