Firestone Complete Auto Care

I have been going to this Firestone for some time and most of the time the customer rep is great. They have one guy there who is kind of snarky, but once you get by him, their techs are great and the service is impeccable. But, last week I had $ 1,500.00 worth of service done to my vehicle and tried to pay with a check. What followed was 20, painful minutes of trying to get the check approved. Never did. They put me on the phone with whoever approves checks and this testy lady told me, basically, I wasn’t a good enough customer to cash a «big» check like that. I asked her if she had verified the funds at my bank and she said no and she wouldn’t. This Firestone would have gotten a 5 Star review from me if not for this classless woman on a telephone out there at God knows where making financial decisions for me.

I needed a battery for my Chevy truck (2008 Silverado) and Firestone is five minutes from my home. I wanted the INTERSTATE battery and they had it in stock at a fair price. So I went ahead with the replacement and it took only 20 minutes; that was a pleasant surprise!
When I got home I gave the install a quick look to make sure all connections were tight and that a ‘cross brace’ from the right fender to firewall was reinstalled. This is when I noticed the battery was PHYSICALLY installed BACKWARDS. The POSITIVE — NEGATIVE CABLES were both «CROSSED» over the top of the battery so they would reach the proper «+ /​-» battery posts.
They cables were BOTH VERY VERY TIGHT and when the engine was started and engine speed increased it was obvious additional «pulling was put on the cable AND the post on the battery. HOW the technician did not notice what had happened was beyond me. The service writer simply said, «it won’t hurt anything … the cable is «strong» and the battery «post» is equally as strong and all will be OK»
I was NOT about to ‘buy’ that ‘song and dance’ story and insisted the battery be PROPERLY INSTALLED! That appeared to upset the service writer — but he jumped into the truck, started the engine, placed the transmission in ‘reverse’ and ‘squealed the tires on the smooth concrete floor. I immediately objected and received a ‘scowl’ as the ‘adviser’ drove off! He parked the truck in a service ‘bay’, spoke to the «mechanic» and walked back inside to tell me it would be at least 90 minutes before they could PROPERLY install the battery! I thought to myself, «paybacks are a bitch around here!»
BOTTOM LINE: The MISTAKE was THEIR MISTAKE! Even though they said it would NOT harm anything — I knew better! Over time it WOULD cause an issue! THE ‘KICKER’: The REINSTALLED battery was still NOT done properly! The ‘mechanic’ LEFT THE POSITIVE POST CLAMP LOOSE! It came off with my hand! When I pointed this out in my TELEPHONE CALL I was essentially told, «shit happens»!
NO I will NOT be going back to this Firestone! I do NOT recommend them to anyone!

Well it’s the middle of February 2016 and the so called defective calipers are working great. Thanks Firestone for trying to screw me!
BUYER BEWARE!

DO NOT get tires at Firestone.
1. I called yesterday and made an appointment. They did not have my appointment in the system and said that I must have called the wrong number. I double checked the number with the person who was helping me. I did not call the wrong number.
2. I bought the road hazard warranty a year ago. If you’ve driven with me, you know I’m not a crazy driver. They are not going to honor the warranty that I paid extra for. They are giving me the tire I need replaced at a «discount». So, why get the warranty?
3. They don’t have the tire that I need in stock anywhere in town. So, the tire they have available is more expensive. Even prorated, it’s an expensive tire.
Again, why did I pay for the warranty? I could have saved that money and just payed out of pocket if I needed to.
I have never had a problem getting a tire replaced on a warranty ever. I feel so disappointed and frustrated.

We bought a set of Bridgestone tires here and were very pleased with the service and price. Our ride is much quieter with these tires and the alignment that was performed was good. They did try to upsell us, that is their job, but all of the services mentioned did need to be done. We did not feel that they mentioned anything that did not need to be addressed.

Be careful. Go in to have flat fixed and they try to sell you 4 new tires explaining your tire is unfixable.
I don’t mind an upsell but don’t like people treating me like I’m stupid.
Try costco they fix flats for free and tell the truth.