T-Mobile

Very pleased with the customer service at this location. Several of the employees here have gone out of their way to help me on multiple occasions. Keep up the good work!

BH-​T-​MOBES IN THE HIZZY!!!
Look here, I switched phones last year after suffering on the Boost Mobile train for a while, and MAN what a difference. After limping along with a sad little Boost Mobile Samsung Whatever phone, I’m now punching myself day after day in the proverbial cell phone testes with an T-​Mobes Samsung S5.
It’s awesome. The service has been great, and the customer service in this location was incredible. Honestly, I went in the with my 4-​year-​old daughter, and no one batted and eye as she poked around the store – respectfully and quietly like she does, but she’s still a kid, and people don’t always appreciate that.
I wish I could remember the name of the guy who helped me; unfortunately, I have a horrible memory for names. He was a little guy, looked about 12 years old at most, but his overall knowledge and customer service skills were awesome for a young guy. Seriously, most kids these days don’t give a damn about good customer service, but this guy totally blew that out of the water. His knowledge of the technology was amazing, and his thoughtfulness in terms of my personal needs as a user was fantastic.
My phone is still working great, and NO TRICKS as far as the billing – what he told me I would be billed is what I’m billed every month. I’ve never had a phone service with such transparency right there in the store.
BH-​T-​Mobes. You’s MY T-​Mobes. One love.

Went in to get one of their plans where they’d pay cancellation fees for my Verizon contract, which I share with four others… let’s just say their customer service is lacking. The Assistant to the Associate Manager, KEVIN, began verbally abusing a young, white family while I was comparing phones. I got out of there in a hurry when the T-​Mobile associate began yelling at this family.
Thank you whoever you were white family for letting me know what I was in for as a T-​Mobile customer. After refusing to help these customers, Kevin proceeded to call 911. What a waste of police resources, but I’ll give the Berwyn Heights police credit, by the time I got back to my car and was pulling out, a police car came rolling in.
T-​Mobile should be ashamed of their bait and switch practices.

I was pleasantly surprised at the helpfulness of their staff. My old phone broke, so I ordered a new unlocked phone and had to get a new mini SIM. I totally expected surly staff to give me a hard time because I am a prepay customer and have no intention of buying a data plan, but the clerk cheerily hooked up my service and had my new phone working before I left the shop. And they (weirdly) had a buy two get one free deal on accessories, so I ended up with way more screen protectors than I needed. But it’s all good!