O’Reilly Auto Parts

I have no idea what it is about these stores. They hire borderline/​convicted felons that have absolutely no regard for their customers. You can stand there waiting to check out and get completely ignored but they get a phone call and they are all on it so they can use the computer to locate a car part. I’m honestly 10% angry and 90% confused. I have no idea how this business model holds water… I’m puzzled, truly puzzled

Guy who answered the phone was friendly, knowledgeable, helpful and professional.

When I was in college and would come home to visit dad in Berwyn, I would sometimes need to change my oil. I’ve been shopping at Murray’s for years to buy oil, filters, pretty much anything I need to keep my car’s engine happy. I’ve always received good service from the staff (and I might add that they were always well staffed) there and the check out girls have always been friendly. In fact, I bought all my auto supplies in Spring 2008 for last summer at this Murray’s.
Flash forward to June 2009: It’s oil-​changing time! Time to go to Murray’s! I enter anticipating the check-​out girls and service desk dude. I freeze in my tracks. Where are the check-​out registers? Where’s the service desk? The counter in the back has been shifted to the side of the store where the entrance is, and there are just 2 guys working the whole store. They get parts from the back for people who need help and explanations how to fix their own cars, answer the phones, AND they and they have to ring up all the customers!
At 2pm on a Saturday afternoon, you’d think they’d be better staffed than that. Where were the check-​out registers? Where were the check-​out girls? There were not even any girls to check out! (Yeah, I go to the auto store on Saturday afternoon to meet chicks… heh). I waited in line all too long to buy 5 quarts of Penzoil and a FRAM filter. Also, I noticed the store was not nearly as clean it used to be.
What happened? Turns out O’Reilly Auto bought Murray’s parent company, CSK. I get it. LET’S CUT COSTS. Well, Mr. O’Reilly, I will take my business elsewhere from now on.