Tele-Tron Ace Hardware

THIS place is the friendliest place on the planet. They go out of their way to make you feel welcome and help you with everything you could possibly need.

I’ve been doing business with these guys for well over 30 years. The best customer service around from top to bottom. When you walk in the door the cashiers greet you if they’re not busy. Soon after that you’ll be asked if you need help finding anything. The staff is knowledgeable, friendly and quick but not rushed. The last time I was in there Tony took real good care of me. While I was waiting for him to get my item at least three other associates asked me if I needed help. Definitely not a big box store, but the customer service here is way above what you’ll find at any of the other local Ace or True Value. Nowadays if I know they carry something I go to Tele-​Tron Ace instead of the big guys warehouse store. Prices are usually not any different and even if it is a little more it’s worth it for the service and convenience, not to mention supporting local business.

Welcome you when you come in and have great service always willing to help. They go all out to make sure that you have the right product. Tony and George been there it seems like forever and give a great service. Been going there for over 40 years.

Just came out the store a couple hours ago and every worker in there was great and very courteous. It’s hard to come by a store with everyone delightfully helpful. The products I bought even ended being cheaper than buying it online. Definitely recommendable!

Came in for a couple of items with my boyfriend and I have to say I was really impressed with the customer service. We where greeted and pointed in the right direction immediately. The man even followed up and walked back and made sure we found what we needed. Very helpful and attentive. Staff is doing a great job!

Great place to shop, staff is friendly, knowledgeable, helpful and courteous. I have yet to be disappointed by their product offerings be it for keys, painting items, Meyers products, small appliances, carts, ladders, window films etc… they carry a lot of stuff at competitive pricing and, if they don’t stock it, they try to get it. Keep up the great work!

I reviewed this shop in 2011 and I needed to do it again after today’s experience. I brought in a broken cabinet handle hoping to find a piece that would fit so I could reattach it. It’s a non-​standard size so it wasn’t immediately clear what I needed. But multiple staff members tried to help, testing out one solution after another, until one guy rigged up something that worked. Plus, he put it all together for me, so all I had to do was screw the handle back on when I got home. All for the (very low) cost of the parts. You just don’t get that level of service and attention at a big box store – this is just one of many times the employees at this Ace have gone above and beyond to help me solve a difficult repair problem. I don’t go anywhere else.

4-​stars for great service! These folks are friendly and helpful. If you even look like you have a question, they are on you like white on rice. Though it’s a small hardware store, they have yet to not have some of the oddest little things (I went in looking for a small ventilation fan for my bathroom and *BOOM*, there it was).
The only reason that I give 4 instead of 5 stars is because I went in looking for chandelier light bulbs one day and their bulb section was a crazy mess making it really difficult to find this very particular type bulb I needed. Thankfully, a helpful salesperson popped out of the woodwork to help me navigate the mess.
Good, neighborhood hardware store — I’m glad it’s right down the road.

Friendly and helpful. The prices are great too. I just wish they offer printer inks.

While they can’t boast of carrying such necessities as tube socks, canned tuna or beef jerky (yes, a blatant Menards reference; and maybe Ace does carry these things and I just haven’t stumbled upon them yet… I digress), this hardware store DOES carry most everything one would need for a home improvement or fixer project. Trust me, I’ve spent more than my share of time and money in the big box hardware stores, and I find this Ace to be a breath of fresh air. The staff are always helpful and they know exactly what they do and don’t carry and where it’s located in the store. Their prices seem comparable to the big guys, and after about 10 trips there, they have always had exactly what I needed.
It’s nice to know places like this still exist. :)

Yes, I’m really giving 5 stars to a rundown looking local hardware store. It’s just that good.
PROS: Excellent customer service! It is impossible to walk the aisles for more than 30 seconds without someone offering to help you — and really meaning it! Exactly the opposite of what you might experience at Home Depot. But like Home Depot, this store has everything you would need. I don’t really know how they do it, because the store is tiny. But somehow, I have *always* found what i needed here.
CONS: Really small parking lot. Be careful not to back over the concrete barrier, small children, or other cars.
I don’t know if this store rents or repairs power tools. But I wouldn’t be surprised.

Just fantastic service yesterday. I think I spent about $ 7, but Jamie made about 4 trips back and forth from the store to the parking lot helping me figure out the surprisingly-​vexing issue of which fastners fit my car bumper. This is why I go to Ace, no way that is happening at Home Depot! Thanks.

I love this place! The employees here have helped me through some interesting DIY jobs. I’ve come back several times in one day to get help fixing a leaking bathroom sink and each and every time I came back, they were very friendly and helpful. I am so greatful. Their advice worked and sure enough, that damned sink stopped leaking. Yay for me and yay for Tele-​Tron Ace!

A great place to get the parts and supplies for many home repairs. They can help you with just about any repair project. Helpful, and friendly staff.
We come here every few weeks with different projects. I never have to go to Menards or Home Depot. These people know what they are doing!
I actually look around the house, to see if I can come up with a something they can’t help me with, and I haven’t been able to stump them with a repair project yet.

There is never never ever a reason to go to those clueless people at Menards or Home Depot when you’ve got these guys. The Ace Hardware on Cermak Ave in Berwyn has NEVER let me down. They’ve been more than helpful over the last six years of living near them. I’m so glad they’re around.
EXTREMELY HELPFUL staff. You’ve saved my @#$ a number of times! Thanks!

These guys are something else here. For the last 3 years I’ve had my house a block away this is the go to for the things I need help with AND knowledge on the approach to take. I imagine this is what hardware stores used to be like back in the good old days?

Seriously, this is a perfect example of what a hardware store should be like. Almost on every visit, I’m greeted by an employee who is ready to help me find what I’m looking for or to help answer questions. The service is truly the best. They’re always friendly, knowledgeable, fast, and available. I’ve never had a bad experience. The store is small, but I always find what I’m looking for. They have it all. I’d rather go here than drive to down to Home Depot and take forever to find what I need.

Ace is great & this Ace is outstanding.

I much prefer going to the local hardware store than to cavernous places like Home Depot, Menards and Lowes (where you usually just get lost and the staff generally are NOT all that knowledgeable). Of the local places, Teletron has some items that you can’t find at other local places. So, if the Ace on Ogden doesn’t have what I need, I try Teletron. And if it’s not there, then I try the Ace on Pershing. The Jack’s Tools… then the caverns…

I love this Ace! The people that work here are very helpful, knowledgeable and not the least bit pushy. There’s a reason some small hardware stores have stayed in business; that’s because they are well-​managed & well-​run like this one.
I always go here prior to visiting a HD or Lowe’s. It takes a second to run in and see if they have what you need. Great store.