MyEyeDr.

The customer service is great! I got a same day appointment although it was very pricey but the receptionist tried everything in her power to get me discounts! I would return

I’ve had some bumpy experiences in the past with MyEyeDr but this year was great. The visiting Doctor was friendly and pointed out benefits of ordering contacts on-​site instead of through an online competitor. When I was checking out there was an inconsistency with my insurance, the manager got involved personally — called my insurance and resolved the issue minimizing my out of pocket cost. I ordered my year supply of contacts — the prices were on-​par with 1800-​contacts (even after rebate!) and I even got a free pair of sunglasses. The delivery was super fast too. My exam was on Tuesday afternoon and my contacts arrived 48 hours later. Great friendly service, awesome value and speedy delivery. Can’t beat it, I’ll be back next year.

This location is super convenient, but the service here really depends on which sales associate you get. I’ve got a total of 2 pairs of glasses and contacts from here and have been helped by Yvette all these times. She really is a pleasant, knowledgable and patient. She’ll be honest with her opinions and recommendations. I’ve only been back because of her help and service. Hope they don’t lose her! She’s a great addition to the Bethesda location! She gets a 5 out of 5 rating from me. However, outside her service, the location is fairly average. Outside of Yvette’s service, they haven’t really done anything extraordinary compared to other eye glass stores and they haven’t done anything to really offend me.
Their selection is fair, with a good balance of designer and more affordable brands. If you do find a pair of glasses/​sunglasses you can’t find in their store, they will purchase it for you.

I wish I would have read the reviews before scheduling an appointment here. The doctor seemed really nice, but towards the end of the exam, he tried to rush me out of his chair. I was not happy with the prescription that he was giving me, and I noticed that the contacts he provided to me felt blurry and uncomfortable. Instead of trying to help me find a brand and prescription that I felt comfortable leaving with, he sent me out in the pair that I was not happy with and with an additional brand (without having me try it on in the store). I have never felt so pressured to just wear something that was obviously not right. At the end, I felt like the lady totaling out my bill was trying to sell me more than what I wanted. I told her that I wanted to wait on purchasing lenses until I was absolutely sure that the prescription was right. I walked out of the store and my vision was so off that I felt like I was drunk… Luckily I had an old pair of contacts that I could wear…
To top it all off, I got a text message a few days ago saying that my contacts have been delivered to the store. Does this mean that the lady ordered the contacts when I specifically told her not to because what the doctor prescribed was not right.

I was not impressed that they put a HOLD on my insurance when I asked about whether I could buy glasses there. I ultimately decided not to buy glasses at this location, and was told at another optician’s that she was unable to see my benefits because these folks had placed a hold on it.
I’ve been here a few times, and I’ve always walked away feeling slightly cheated. It just seems like they’re trying to make money off of you instead of providing the best value/​service for your money.

Dishonest, Bait-​and-​Switch operation.
Lured in by coupon.
Doctor was very nice, gave a confidence-​inspiring eye exam, but once it was time to actually purchase contacts, they gave a bunch of reasons why the ones covered by the coupon weren’t suitable, and ended up spending far more than before, and only after waiting several weeks beyond the date they were promised.
If you have money to burn, I’m sure you’ll be happy.
If you don’t, avoid these creeps.

Been here a few times and had very positive experiences. I like that they accept medical insurance if it’s an eye problem (like scratched cornea, etc) and you just pay the co pay you would for a specialist (with my insurance at least). My only complaint would be the prices, but it is Bethesda after all. Keep an eye (hah) out for coupons and living social deals, these greatly help ease the cost.

I came in on a Sunday for an emergency. My cornea had been scratched. Yvette (very nice and professional) checked me in and told me how long the wait would be.
Seriously, best experience ever. Dr. Mazia took his time and listened to all my complaints. He was patient and kind and really knew what he is doing. I have had some of the worst experiences with optometrists who just want to get me in and out. I asked him to go ahead and give me a routine contact exam as well. Turns out my last doctor falsely prescribed me with astigmatism. I now have a pair of contacts that feel great and drops to help heal my cornea :)))

I have a terrible opinion of this place based on an experience I had there months ago. The actual optometrist I saw was very good, however, this place is WAY overpriced (Much beyond what I expected). Save yourself money and time and go to a private eye doctor.
My story: At the time I was about to start an internship and did not have a lot of money. I was in another state so was using my extended healthcare network (provided by my parent). I used the network’s website to find MyEyeDr, which said that two of their eye doctors accepted my insurance.
I went in, gave them my healthcare information and then went in for the appointment. Afterward, I was sat down and given my bill. It came to about 400 dollars! I started crying and explained that I don’t have that kind of money and my insurance should cover it. Bam, truth comes to light, that out of the two doctors who took my insurance, one was retired and the other had a new job!
They called me later and were able to «reduce» my bill to around 100 dollars, but they told me they could not give me my prescription for my contacts unless I coughed up another 100 dollars within 90 days. In the end, I ended up paying all of that money for NOTHING. I could have just not gone and saved money and time.
I recently spoke with a private eye doctor near my house who said the cash price for their exam WITH prescription is $ 168 without insurance. I know for sure that MyEyeDr is a complete and total rip-​off. I will avoid them for the rest of my life and tell everyone else to do so, too.

I’ve been to My Eye Dr many, many times over the years.
I’ve seen 3 different doctors but the best by far is Dr. Shoter — he seems to be the only one who gets my prescription right. Plus he is fast, friendly, and he really demands customer service from the other employees there. I don’t even bother with anyone else at this point.
The price for contacts is really good, similar to 1−800-contacts.

Friendly staff, but their goals seems to be to get you to the store as many times as possible. And with parking being what it is in Bethesda, the process quickly goes from simple to annoying.
Exam is efficient, but they charge high prices knowing that your insurance will knock it down. Ask them to print out receipts if you have an FSA account – normal receipts don’t go into enough detail (date, name, service, etc).
Cannot recommend until they streamline the exam/​fitting/​ordering/​buying process.

Visited here a couple months ago and finally getting around to writing a review. I was disappointed and won’t ever go here again. I should have read the reviews first.
I wanted to use the $ 99 deal because I’m short on money and needed contacts badly. The doctor advised me against it because he said the type of contacts were not good.
Went to go pay, and was asked to pay close to $ 200. I was floored. I informed the associate that my insurance covers the full contact lens exam. He adjusted the price down to $ 112.
The associate encouraged me to purchase contact lenses from them. I informed him that I didn’t have enough money to purchase them at the time and would just get them later online. He pushed me further to just purchase them and carry a balance on my account. No thank you.
In the end, I left with no contacts and I was so flustered that I forgot to ask for a prescription to order them online.
I just wish I would have been encouraged to use the deal that I wanted to use in the first place… they clearly just wanted to get money out of me that I didn’t have.

This location has much improved the last two times I went. The eye exam was great, they send texts when your contacts/​glasses are ready, and the front staff is really helpful especially today.
I broke my pair of Superdry glasses which I recently purchased here a few months ago. I took them in today hoping I could get them fixed. Apparently I opted out of the warranty and my Japanese glasses were harder than the norm to fix. One option was to repurchase the frame. When I heard that I thought never mind I have duck tape and superglue at home I will Milli Vanilli this repair myself.
I think my reference to duck tape scared the salesperson so they took the glasses to the technician. It took a while for the technician take a look but twenty minutes later, he walked out and he had my glasses repaired! Apparently he had to cut down some screws in order to repair my glasses, but Daniel managed to get the job done! This made me extremely happy.
So the moral of the story is don’t drink whiskey and fall asleep with your glasses on during game of thrones marathon and always get the warranty.

I went to pick up my glasses today. Three weeks after having to drop them off because my initial prescription was so bad. And two weeks after they were initially promised. Of course I had to call the store to see that they were in.
If only that was the only issue. When I arrived they said I owed them more money. How could that be… no one mentioned it at my last visit. And besides, they were just fixing their prescription error. Apparently I had been upsold without being told. So now my glasses, for which I had already spent hundreds on, would be held hostage by a salesman that didn’t give a rats ass until I forked over more cash.
Oh, and the prescription still stinks.
Can we go negative stars on this thing?

This is purely just a rating for their customer service. I came in today to see if they would adjust some crooked glasses I ordered online. (the plastic arms were a bit off and did not sit straight on my face). I was greeted right away and they adjusted both pairs in mere minutes right in front of me. They did it with a smile and for FREE. And they made sure I was happy with the fit and didn’t pressure me into buying anything else. I would definitely consider coming to this location for my future needs. I usually go to the My Eye Dr. in Union Station but this place has them beat.

The ABSOLUTE WORST… Employess are stuck up. Informed me that they would help me with insurance because my vision is covered. In the end they stuck me with a huge bill and sent me home with an invoice and told me to contact my insurance company. Never informed me of all the excess charges for things I didnt need. Took 3 days for them to fill out a form I faxed in that was only 3 blank lines. DO NOT VISIT THIS MY EYE DR.
Wish Unilocal had an option for ZERO STARS.

I like the MED in Reston but this location puts the chain to shame. Rounded up for reasonably cute frames. A small store to begin with, I was never greeted in my 15 minutes of browsing their drawers, and gave up waiting in line for assistance after an additional 10 minutes. Taking my business elsewhere!

I really wanted to give this place a chance, even AFTER reading all the negative reviews. However, Unilocalers, YOU ARE RIGHT. DO NOT GO HERE, EVER! Poorest customer service. Today I walked in with a friend to exchange a pair of frames I had obtained 28 days ago which I wanted to exchange — first of all, the saleslady I encountered was RUDE, pretended not to see us for about five minutes, and didn’t even acknowledge us when we walked in. As soon as I mentioned I had an exchange/​return, her demeanor was absolutely frigid.
Then she had passed me off to some other sales associate who also did not want to be bothered with a refund/​exchange, and after me explaining my situation, decided that I would have to come in and talk to the manager, June. Never mind the fact that i had to drive OUT of my way to come to this original location, but to be told that this sales associate couldn’t help me was just ridiculous… and that I would have to make another trip to the store? Seriously? Heaven forbid you purchase a pair of their disgustingly overpriced glasses and don’t like them– because guess what, beware, you will NOT be issued a refund or have that option. I guess this whole situation is not as bothersome as compared to the behavior/​demeanor/​unprofessionalism of all employees in this place… someone needs to be fired, stat.

Been here twice for yearly exams/​contacts/​glasses. Good experiences both times.
Dr. Shoter’s awesome, seems like a man who loves what he does. He’s always been chipper and professional. I brought the most embarrassing pair of taped up, dog chewed, scratched glasses into his office and he suggested new glasses (which was only right) but didn’t make me feel pressured to buy.
Office is clean, modern and bustling. Parking in the garage is located just around the corner on Elm, so you don’t have to worry about fighting Bethesda Ave traffic, which is a nice plus because that road is terrible to drive on. I really feel like maybe they should just close it to vehicle traffic… but, I digress.
Only complaint is that it’s a bit pricey. But hey, so’s rent down there, so I get it. They do hook you up with some discounts if you buy a year’s worth of contacts at once, and they offer discounts on glasses when you do the exam there. They also signed me up for their yearly renewal plan for contacts which means if I damage a pair before my year is up they’ll replace them for no fee. Definitely a plus for someone clumsy like me. Just a tip– they’re now giving retinal pictures standard during exams and that tacks on like an extra $ 30. If you don’t want that done, or if you don’t need it just ask them not to do that part to save a bit more.
— — — Update — — –
I got a call 45 minutes after picking out my glasses to let me know that they were all ready– lenses and all. And if I decide to change my mind (which I’m wont to do) they’ll let me exchange them at no cost within 30 days. Color me happy!

Let me begin by saying, I haven’t written a Unilocal review in a long time but after the excellent experience I had today, I felt obligated to. A few weeks ago I purchased a Living Social deal for $ 225 off of prescription glasses. I was hesitant at first because it seemed as if all of the local MyEyeDr’s had horrible reviews, including this location.
Prior to purchasing the deal, I called MyEyeDr to price out how much I should expect to pay for glasses when using the LivingSocial deal. The person on the phone was very friendly and knowledgeable on their selection of designer frames. With that I decided to go ahead and purchase the deal despite the countless negative Unilocal reviews.
I went in today, Tuesday, February 19^th, around 2:00PM to browse their selection of frames. As soon as I walked in the door I was greeted by not one, not two, but all three of the staff members present. One walked up to me and asked if I needed help. I informed her (June) that I’d purchased the LivingSocial deal and was on the market for some new glasses. She asked if I wanted to browse around first or if I needed help. I told her I would look first but would let her know if I needed anything.
A few moments later, Gabe came over to open a few cases for me. I was looking at some Gucci, Tom Ford, and Chanel glasses in the $ 350-​$ 500 range. He pulled out the 3 pairs I was interested in and had me try them on. After he determined the style I was interested in he said he had some other suggestions that would be more flattering. He pulled another 8 – 10 pairs of glasses, varying in price from $ 180-​$ 550.
As I tried on each pair, he gave his honest feedback. I ended up selecting a pair of Oliver Peeples glasses. He then showed me the 2 other color choices they came in so I could decide between the three. Within 30 minutes, I’d found the perfect pair of glasses, that looked great on me.
I was nervous once we made it to checkout because I’d read how many others complained the associates tried to up-​sell them and make their purchases even more expensive. Gabe didn’t didn’t try to up-​sell me, he just informed me of the one year warranty for $ 22 which would replace my glasses in the event anything happened to them.
Needless to say, my frames with anti-​reflective, non-​scratch coated lenses came out to be $ 280 less, instead of just the $ 225 off due to some promotion.
Gabe informed me he thought my new glasses would be ready the same afternoon and he’d call me as soon as they were done. Around 5:00PM, I received a call saying they were ready for pick up. When I arrived about 15 minutes before closing, he was on the phone but the doctor, I believe, pulled my glasses and told me Gabe would be right with me. A few minutes later, Gabe cleaned and adjusted my glasses so they fit me to a «T».
Honestly, I have no idea why there are so many negative reviews. I had a great experience and would recommend this location of MyEyeDr to anyone. Clearly, you win some you lose some. Today, I was definitely the winner! (Thanks Gabe!!!)