The UPS Store

Awesome people that work here and they’re very helpful. They went out of they’re way to help me

The staff at the UPS store were very friendly. I needed a notary public and was pleased to find that they have one! I was able to get my documents notarized quickly, I needed to make copies so they did that also and I was able to mail my documents there too. It was great to be able to do do it all in one place in about 15 minutes. I will definitely return to this location.

I arrived at the Westlake UPS store at closing time, just as they had locked the door and two employees were heading for their cars. One saw me approaching with a «Verizon» return box in my hands, and asked if I was coming in to mail it. Yes, I said, oops, guess I got here too late. Oh, no, he said, I’ll get it out for you. He unlocked the store door, invited me in, took the box, and checked it in. Then, because the place had shut down, a routine receipt couldn’t be copied for me, and I didn’t have a working phone camera to take a picture. So he hand wrote a receipt for me with the tracking number and shipping info on it. Here, he said, keep this in case anything happens, if you don’t have this information, Verizon might end up charging you for what’s in the box. Jimmy (hope I got the name right), thank you for this great service, I appreciated not having to drive all the way back to Westlake on another day, just to get my cable box back to Verizon within the strict time limits they set.

The guys are good and it seems like the guys working here have been here for sometime so they know their stuff… quick, and try to get you the cheapest price. I’ve had them discount some items if I provide some materials (such as packing peanuts that seem to come overflowing from anything and everything that I ever have shipped to my house). Great service. Highly recommended. Will use them again in the future.

Had them pack and ship a fragile item. The guys gave me good suggestions and great service.

I work 2 jobs, so I buy a lot of stuff online, meaning I also return a lot of items. I’m here probably 2−3x a month. The guys who work here are awesome. Polite, engaging, friendly, competent, and incredibly helpful. This review says nothing on price, as UPS is corporate and prices are set by someone higher up. The customer service here is 5 stars.

I was sending back a large bulletin board to Ballard Designs. I just assumed that return shipping was free. Not so. Was going to cost $ 180 to return (more than the item cost). The UPS guy told me to stay at the store and call Ballard Designs return department. He told me to tell them I was at UPS and trying to return a purchased item and didn’t have a mailing label. UPS advised me to have Ballard Designs email them the information. 5 minutes later a label was emailed and I sent my package back for free.
UPS guy says the companies will always email a free label to a UPS store. You just need to know to ask.
Thanks Westlake UPS Store. You are the greatest!

While I agree with the other reviewer that the employees ARE very helpful, — I gotta go with 3-​stars since their prices are REALLY high :((
I had to ship my Verizon cable boxes back too!
They get so many returns that they’re quite skilled in dealing w/​Verizon!
(sad state of affairs!)

I was here a LOT during my recent move. OK, this place is pricey (if you want to ship cheap, go with Grayhound). I spent nearly $ 100 to ship two large boxes.
But the employees here are great and really go above and beyond. They also helped me out during a recent situation:
I used this UPS store to ship my Verizon cable boxes back (UPS and Verizon have an agreement where you just drop off your cable boxes/​remotes at UPS and then send them for free back to Verizon). Well, a month later, Verizon said they never received them. I had lost my receipt, so I called this store. They took my phone number, and called me back within minutes with the info I needed to prove my case to Verizon.