Jack Williams Tire & Auto Service Centers

The guy in the front after I asked why all of my tires were still off after an hour and a half in the lift, tells me how they do the most detailed inspection and everyone’s first time inspection with them as opposed to other shops is the most expensive because they find so many issues wrong with every car that comes in that need to be repaired in order to pass inspection. He said customers are usually not happy with those findings and have to shell out a whole lot of money just to get an inspection. I KNEW AT THAT VERY MOMENT I was in trouble. Still, never having any issue with the car passing inspections, and confident because the car is so well maintained –I waited and hoped for the best. WRONG.
After seeing this guy talking to the mechanic a few times back and forth he finally comes up to me. After I had to ask two times while he’s giving me a sales pitch if it was completed, it turns out he failed me. I asked why. He said my turn signal and my headlight. I said both my turn signal and headlight are working. He said they may be working now but that they «wiggled slightly» from inside the assembly. I went to car and pushed and knocked on assembly and nothing moved AT ALL. He said from inside when they took it apart. I asked why they’d take it apart when they worked and they are still working even after they messed with it. All he could say was that was what I needed to have them fix in order to pass the safety inspection because in his opinion the headlight could eventually go out. That is the dumbest thing I’ve ever heard. I could more easily handle them trying to rip me off by recommending repairs be done, but to try to hold the car inspection hostage? No thanks. This wasn’t simply a headlight he said had to be changed. He tried to say the whole assembly was bad. We paid the $ 60 and said give me the car. He was not happy but I wasn’t peaches and cream either. It did pass emissions as well as every other part of inspection as it has for the past 8 years. It’s a 2007 ford focus and very well maintained. As a matter of fact I had 4 new tires and a wheel alignment done just yesterday. I always winterize the car before the season arrives. I had other maintenance done within the past few months. My 18 year old daughter drives this car and I always make sure it is in top shape as she drives from PA to NY often.
Unbelievable. I wish I’d have listened to the people that said they do this. My own fault for being roo trusting. My daughters dad is bringing it to the auto repair shop he’s been using for decades tomorrow to check the whole car out again, we are both uneasy that crooks were fiddling around in our daughters car. Stay away from this place.
WE HAD CAR CHECKED AND WAS CONFIRMED THERE IS NOTHING WRONG. WITH THE HEADLIGHT ASSEMBLY OR THE TURN SIGNAL, THEY ARE ABSOLUTELY FINE

Place will try to rip you off. Got a state inspection and they said my struts are leaking severely. I took it to sts and they said it wasn’t leaking at all. Also even if they were right and it was leaking they charge almost double of what any where else charges. Do not go to here or any Jack Williams second year in a row I had a bad experience with them. NEVER AGAIN.

Eh… I had a flat on a Saturday a few months back. Took it in… somehow I needed two tires, and they couldn’t fix the flat (Keep in mind, I saw the puncture, I think it could have been plugged, but they see tires every day, I’ll go with that it couldn’t be repaired… I’ll just have to trust their judgement).
They sold me a new tire, and upsold me that certainly you need both tires in the front fixed… about $ 100 a piece. Thus… i went from a $ 20 plug $ 200 pretty fast.
They fix things pretty fast… I was in and out in an hour. They have quite a few people working there (very young mechanic types… i would assume right out of the place they got their training).
The customer service is very friendly… but I wouldn’t trust them to troubleshoot a major problem. Stick to the basics; tires, wipers, AC, Oil Change. It doesn’t seem like they have the experience. I don’t think I’d let them more serious engine work.
I’ll give 3 stars, but I could just as well give 2. I went here because I had to.
I recognize some of the staff from Strauss Auto (now closed) across the street, it doesn’t have parts for sale like Strauss, but it has the same kind of feel…
Didn’t place the spare back where it should have in… they just threw it in the trunk.
Would I go there again? I guess… like I said… they are probably pretty versed in the basic maintanence things.

I’m still fairly new to this area so I have yet to settle on a favorite oil change location. Jack Williams may be my new spot; there was nothing spectacular yet nothing wrong. I wandered in on a Tuesday around midday. They said it would be about an hour so I was glad that I had brought some homework to do. Their time estimation was pretty accurate though I had forgotten both my watch and phone at home so I’m not positive. It cost me just over $ 30 including tax for a straight up oil change with normal oil (none of the synthetic or high mileage oil). They politely mentioned that my check engine light was on, just in case I was a moron who hadn’t realized it yet which I appreciate. My car is running normal, the service was fine, nothing overly friendly but not rude. It’s a straight up oil change!

Although I needed to get my shocks replaced to pass inspection, the work was done in a timely manner, and they were able to drop me off and pick me up from work. I have yet to experience any problems from the work they did, which is always a good sign to me.

There is a good possibility that the service is nothing spectacular or better than another place, and my lack of car knowledge makes me think these guys are geniuses, but 5 stars is what they get and here’s why:
My oil change light came on, my windshield wipers were smudgey, and probably a few other things… I pulled up to Jack Williams (no need for an appointment) and they fixed all this stuff in, I kid you not, 5 minutes.
For a mere $ 30 bucks I had an oil change, new wipers, my car vacuumed, my windows cleaned, plus like 20 other things I didn’t know I needed. They are not a «mechanic», and I guess the whole point of JW is for this very purpose (to change oil and such, and get you in and out quickly), but they sure do it well and don’t mess around.