Lowe’s Home Improvement Warehouse of Bethlehem

The associates go out of their way to help. Kevin has assembled a top notch team that really understand and take to heart customer service. Fast, efficient, friendly and their enjoyment of their work shows in every interaction. From Denise and Sharon at the customer service desk to Big Mike, Joe, Jimmy F, Allen, Jacob and Mariah at the register, just to name a few you are insured of a great visit every time. Thanks!

I was so impressed with this Lowe’s. I did a lot of research on using Chalk paint (different than chalkboard paint) but I still had questions because I was painting my grandparent’s furniture and did not ruin it, plus it was my everyday use furniture.
I started my search at Home Depot and it was useless, the staff was no help and half the products they list on their website they do not carry in the store and they admit to that. That doesn’t help me.
I went into Lowe’s with a list of what I needed and the man in the paint department knew exactly what I was talking about and what I needed. He also walked me through the steps compared to what I had. I left the store feeling more confident about my projects. My furniture turned out beautifully and I now work on more projects.
The store is CLEAN, well lite and everything is easy to find on your own without wondering aimlessly in the aisles until you find an associate. I felt like Home Depot thought I was so ding dong who wanted to try be a DIY-​er whereas as Lowe’s encourages you to want to be DIY/

Once again i have had a stellar customer service experience at this Lowe’s. Through my own fault– (i was lazy and did not get a cart) i dropped a can of paint that i was balancing on a bag of potting soil and it exploded all over the parking lot and the bag of potting soil which also hit the ground. i went back inside to try to get some paper towels to save what i had left of the paint and to wipe off the bag of potting soil. the woman who had checked me out was very helpful even though she had a line of people waiting to be serviced. i went back to the parking lot and a young man who was on his way into the store to work his shift asked if i was alright and needed help. the sales associate who helped me earlier came back out with more towels and a fresh bag of potting soil to replace the one covered in paint. i apologized profusely for all the trouble i caused and she was so kind and helpful and assured me it was no trouble and was just concerned for me.
this is a marked contrast to every experience i have had at Home Depot where i can never find anyone to help me even though i have money to spend. the employees are surly and unhelpful.
The Lowe’s employees went out of their way to help me even after the sale which to me is great customer service.

This Lowe’s is great! The people that work here are friendly and are quick to help you find whatever you’re looking for and answer questions too. This store is my particular favorite because the staff aren’t just friendly, they are also knowledgable about the stock they carry which is hit or miss sometimes when you go into home improvement stores. Check out and returns are also quick, easy and painless.

We bought a ceiling fan with a defected light fixture. We brought just the light fixture back because the fan was already installed and Michelle and Elkana were super helpful and even helped us make sure the light fixture went together correctly.

Service at this store SUCKS — we paid for a fountain they told us they had in stock, they called us to tell us we could pick it up, then admitted when we got to the store, it was a mistake. Then they wasted another 5 days of our time telling us they could obtain it from another store, then called today and told us we could buy the used display model for only a $ 19 discount from the price we had already paid. They said they couldn’t have another store ship it to the Bethlehem location. Lowe’s «Home Improvement» should call themselves — Lowe’s LIES TO YOU and JERKS YOU AROUND.
Fold your used fountain and your customer service into three corners and stick it where the sun don’t shine, Lowe’s.

We have been shopping here since the store was built. Along with many purchases we have ordered several appliances from Lowe’s. Can’t beat the prices when on sale! Next day delivery is a plus. Their customer service is great. In the spring time they have a huge flower and plant selection. Very pleased.

Tremendous selection of items and mostly at a reasonable price. Other perks like financing options and MyLowes card are nice as well. I especially enjoy the rental truck or van.
Odd thing about how employees treat you. If I stop in wearing my business attire, everyone wants to tell me how to do stuff and almost seem to think I am lost. If I come in work boots and a Carhart jacket, no one bothers me unless I ask but I seem to be automatically considered to know more. Just an odd observation.
I’d make this a 5 star review but I find it a nightmare to find straight lumber for big projects where I might need a lot of it. Not so bad if only looking for a few boards.
Oh and customer service is great. If you have a problem with an item, there is generally no hassle and a replacement is easy to obtain.
Installers can be hit or miss. Patty McGuinly (spelling?) is amazing at hardwood and even cut it so it forms around the stone of my fireplace. First person that installed a french door was a disaster but Lowes sent out someone to replace the entire thing and it is perfect!

Tonight I had to come because some off the pipes under my sink cracked. The man who helped us was very kind and informative. His name was Bob. He helped us find all the correct pieces and even explained to us how to do it. I really appreciated his expertise. He was extremely knowledgable. It seemed like he genuinely wanted to help us and wasn’t annoyed when we asked questions. I just wanted to thank him and give him a shout out. Lowe’s, this man deserves a raise!

Another sweet experience today from this Lowe’s.
Order three items online at 10am. Come to the store to pick up at Noon.
No one can find the three items as they are not in the holding cage. Well, four associates and a good 15+ minutes later one of the associates goes to get the three items since apparently no one bothered to.
So once again the 20 minute guarantee is moot as even with two hours my order still wasn’t ready and I wound up waiting almost as long as the guarantee in the store while the customer service team was clueless as to where the order was or even if it had been picked.
Total
100%
fail.

As part of a kitchen update we needed to order some special order items… the customer service employee was rude and short. The store manager was not helpful. It was like they were doing us a favor taking our money.

This location is farther away for me but honestly worth the drive. Always has more items in stock than the 7^th St one, wider selection too. The employees are extremely helpful and the girl at the return desk today was great at handling my somewhat weird return: a non-​propelling self-​propelling lawnmower O_​o.

Convenient location, helpful employees!