Pettin On the Ritz

I bring my shitzu here for past 8 years. They do a good job on my dog, I am not a picky owner and don’t demand perfection, after all it is only a dog.

I don’t know if someone new groomed Petey today, but I do not believe they know what a Cairn terrier is to look like. I am not happy at all with how he was groomed this time. He was also quite wet when I picked him up. He was there for 2 hours and I do not see a reason for him to be that wet. He is a small dog. For 42.50, he should be cut the style of his breed and he should be dry. He has also been cut way to short for winter. Unacceptable.

My two cats always get groomed exactly how I tell them too. They do an extremely thorough job and they always smell fresh and are blow dried. I have been taking them here for years and wouldn’t hesitate to recommend.

The grooming job was ok. There were areas where it could have been neater. My dog got burned or bruised inside of his upper thigh area though and the owner/​receptionist said that already was there before they worked on him, which is untrue because I brushed him prior to taking him there and did not see any of that. She also said it looked to be a cut, blood or a scab, but those do not look like that. I think she just didn’t want to admit to the accident. Groomers need to check to see if their blades or clippers are dull or get too hot that they would burn the tender parts of an animal.

My parents took their cocker spaniel here twice for haircuts. The first time, they did an excellent job. She got the cocker cut and looked cute and we had no complaints.
The most recent time, though… not so good. She got shaved down pretty short for the summer, and the groomer nicked her twice. Which you think might be something they tell you when you pick your animal up! However, I was at home with the dog next to me on the couch while I was petting her, and under her chin it felt like she had a clump of matted hair. When I looked, I saw that it was dried blood and an obvious wound. I understand that accidents will happen, but the groomer did not even mention this when we picked her up. Unbelievable! We would have understood if they had told us what happened when we picked her up or even offered a few dollars off the service. All they had to do was apologize and say that her skin was caught or something. And its not like they could claim ignorance — the dog had dried blood on her so it obviously bled openly and probably onto the clipper. But the fact that they didn’t inform us was very unethical. We will definitely not take her back there.