Honda City Service

Long time Honda city customer here, purchased my car 16 years ago from them, last time I was here I felt the service was good, this time it was great, my service man Richard Baez, went above and beyond to make sure everything was taken care of properly, with this kind of service they are probably the best Honda dealer around.

I beg of you NEVER SHOP AT HONDA CITY. March 2014 we picked up our 2014 Civic. It was weird as we’re getting our car our salesman quit or got fired. We tried to speak to finance but he left also. Isn’t that strange. My gut told me get out but we didn’t and took our car. It was fine except the rear sensors by the tires had to be fixed 3 times. Not good. Next the rear left bulb keeps blowing out. Another annoyance. This is the icing on the cake. 2 weeks ago we came in for an oil change. They told us we needed a new seal as there’s a leak. We made our appointment for 7:30 on 4÷30÷16. We were here at 6:45. They don’t offer loaner cars so they drove us home. We were told should be done by 2ish. We called at 12:15 to pick us up in Westbury. We waited till 1:20 and still no pick up. We called again and got some bull shit that he never left. They sent him out and he got us at 1:40. We got here 2:00 and heard more bullshit. My 7:30 appointment was useless. They first did leftover cars from yesterday and never told us this. They first started our car about 10:30. It’s now 2:20 and we’re still waiting. We could of dropped the car off late yesterday if it would of been easier. No one told us anything. I spoke to the manager Vincent who was useless. He never apologized for anything. He just didn’t care. I BEG OF YOU THIS DEALER AND SERVICE SUCKS SO BAD. PLEASE GO ELSEWHERE. YOU CAN CONTACT ME AT
if you want more info. 2:30 still waiting. 2:35 and we can leave and still no apology. Enjoy the rest of your day he says. SCREW YOU, treat your customers better.

I brought my 2-​year old Honda Civic to Honda City in Bethpage, NY for a NYS Inspection and oil change. While there, the service advisor informed me that the air cabin filter ($ 100) and air engine filter ($ 50) were dirty and needed to be replaced. I explained to her that this was not possible since I had personally replaced these filters with new ones just three days ago.
The service advisor then came back to me and tried to convince me that the recommendation was based on «mileage» and not on the actual condition of the filters. This directly contradicted her original statement and reason for the repair recommendation.
To make matters worse, I expressed my displeasure about the situation to the Service Manager who reiterated that this was a recommendation based on mileage and if I was not happy, I could take my business elsewhere.
Trying to get $ 150 for unnecessary repairs is bad enough but attempting to «cover your tracks» — twice is completely unacceptable. This visit leaves a bad taste in my mouth. I guess that Honda City just doesn’t value their customers even ones that buy new cars from them like I did in the first place.

Really, if you say my car is ready, it should be ready!!! This is a true rant now. My car was left here for two weeks, I have to call to get updates. I’m here and my car is not working, the auto starter won’t start and the alarms were taken out. What is wrong with this picture!!! I still have to wait, when it everything should have been done. My cars was left here for a purpose, to get fixed and it’s not and I’m still waiting！Really, get it together, shouldn’t someone have tested the car before I get here and supposedly the car was ready 2 days ago!!!

As good as it gets.
Don’t understand the negative reviews. I’ve been getting my Honda serviced here for a few years. I didn’t buy my car from the dealership and it never needs anything — however, I go there once or twice a year for NYS inspection and oil changes.
Today was amazing. Woke up late. Realized my only free day this week was today. My inspection was expiring today. Called Honda at 10am to see if they had anything. They set me up for 2:45pm today…
Got there 2:40pm — Explained I may need brakes. The service guy (Tom S.) said he’ll let me know about the brakes. 20 minutes later Tom explains the car needs nothing (it’s 6 years old). Got my inspection done for free (coupon from website). Total cost was $ 0. I felt bad so I bought some wiper inserts.
Each time I’ve been here has been a first class experience. Large clean waiting area. They had free coffee and a nice young lady was handing out snacks. Staff efficient and friendly. Every time.
Was considering a new car from a different brand but I’ll likely stick with Honda based on the fact I can go here and be happy.
Thank you Honda City.

Just left here, got my car serviced … Nothing new, here for me I’ve always been made to feel at home here the crew here are awesome. Today I had Teresa for my service advisor and as usual she explained everything that needed to be done and made me aware of a few things that were ok for today but would need to be done probably on my next visit … She didn’t try to talk me into anything … Over I love the honesty … Keep it up guys

Was taken care of by Theresa. She was pleasant and offered wonderful service. I will definitely go back here.

While visiting, I brought my Mom’s CRV in and had Anselmo help us out. He did a great job! The repairs we’re covered under warranty and were completed quickly, which was a relief for us since we were on vacation. Thank you!

We took our car in for a regular maintenance oil change. The mechanic told my husband that our car, that is only 4 years old, needed $ 1600 worth of repairs, rear bushings, belt serpentine to name a few.
My husband then took it to our regular mechanic, not Honda Service, and he said none of that work needed to be done. My husband called Honda Service to let the Service Manager know what he encountered with his mechanic and left 2 messages. We are still waiting for a call back.
Honda Service has lost us as customers. Not sure I’ll buy another Honda either. Terrible customer service.

I live in Manhattan but a friend recommended getting my car serviced here. I’ve probably gone there for the past 6 years or so for annual tune-​ups and NYS inspections.
Recently I decided that my rear bumper was looking like it had been exposed to too many IED’s in Baghdad so I ordered a replacement prime painted bumper on the Internet. I took it in to be painted to match my car and installed in place of the old one. Before going in I called for a price quote and was told that it would cost $ 299. I asked, «Does that include everything, painting and installation?» And I was told that it did. So I took the new, unpainted bumper in and dropped it off for painting and came back a few days later when that was completed to have it installed. After the installation I was told it would cost $ 299 for the paint job and $ 225 for the installation. I indicated that I had been told it would be $ 299 total. The service rep told me to call back to speak to the manager since he wasn’t in that day. I did and, although it was a little hard tracking him down, he agreed to honor the price given and send a refund check out right away, even though we could both understand it was a mistake. I suggested that a full refund wasn’t needed since the price was $ 50 less than the next lowest quote I had received back when researching where to have the work done.
So, bottom line, I was impressed that he (Mark) appeared forthcoming about agreeing to honor the original quote. The paint job and installation were excellent, by the way.
I’ve always found the staff very friendly at the service department and I was glad to see this end well. Thanks Mark.

I hate to do this to the local repair shop none the less, as I live and work near this location I find myself driving to any other Honda than this one. I left my car with this shop, and not once did I receive a call with an update on the parts ordered, or when the car would be done. Every time I would call I would be left on hold. The funniest thing, I work two building over!!! So while I am on hold, literally walked over, and ALL of the service advisors are just sitting there talking to one another. They are not on the phone, and/​or working with customers. SERIOUSLY?! I recommend Huntington Honda ALL THE WAY! They may be busier or higher priced, but you get the service and the RESPECT!

Very poor customer service and an incompetent assistant manager (service department).
Cannot in good faith recommend this dealership to anyone.
Service manager is ignorant about Care packages and will try to charge customers for services included in their warranty. Please check and double check your bills and inquire upfront about what is and is not covered as a part of your package.

Worst service station ever. Had to call them repeatedly for one small problem. First i wouldn’t get an appointment once i got it they wont call me and let me what was wrong with the car. Called them multiple times finally got a hold of the tech who said he will call me back by the end of day but never did and when i called they were closed. I dont know what their problem is. Really RUDE and BIG 0 IN CUSTOMER SERVICE!!!