Access Medical Imaging

Surprisingly, we didn’t have problems with them in 2014: needed an MRI, got an MRI, got medical records when requested with minimum hassle.
Unfortunately, that is no longer the case. They are under new management and the new staff is lazy, barely intelligible, and completely incompetent. Blue Cross facility or no, find another one. You’ll thank yourself.

The absolute WORST. I made my appointment for an MRI at Access because they’re on the list of preferred providers for Anthem Blue Cross. What a mistake. Access called the day before to confirm my appointment, but then when I showed up for my 830AM appointment, they weren’t there and didn’t show up until 845. Then, after a few minutes of turning off the alarm, turning on lights, etc, they told me that the MRI technician wouldn’t be in for another hour. They offered to make a new appointment, but who in their right mind would do that. Finally the tech shows up an hour later, does my MRI, and tells me that the report and CD will be sent to my doctor within 48 hours. It’s been 10 days since my appointment, and the doctor still hasn’t received the cd. The doctor called them today and was told the cd hasn’t even been prepared yet. So believe the other reviews, this place is severely unprofessional. And it’s dirty. It looks like it hasn’t been cleaned in forever. Save yourself a headache and go to another provider.

This place is severely unprofessional. My first visit was normal, I walked in with the recommendation or x-​ray request and they proceed accordingly despite having multiple people in the waiting room. I return for the follow up while it was empty, yet this time I have to schedule an appointment a week out.
On top of that, they schedule me for 6:45am and they’re not even open. I would highly recommend going to other places if you have the option. This place is poorly run and infuriatingly insulting with patient care and common courtesy.

I had a 7AM appointment for an MRI last week. Arrived at 650 and waited until 720 but no one ever showed up to open the office. They called around 8 and had the nerve to ask me where I was and told me I could come back and they would do the test. No thank you, I had the referral transferred to another facility.