Alfred Caruso

This place was good while it lasted. I wish I got the name of the machine bc the places I go to now to laser my neck line seems to have a weaker machine that does not remove the hair permanently. This place had a machine that removed the hair from my beard /​neck line for 2.5 years.

What’s the new address?

I wish I could give 0 stars! Like the others, I purchased 6 laser hair sessions from a deal site. Yes, it is an awesome deal but soooooooooooo not worth the pain and aggravation.
First, they NEVER answer the phone. If you go at night, the front doors of the entire building are locked. If the security guard isn’t there (many times), there is no way to get in, so you have to call. You may be stranded down there for awhile until someone leaves. Oh, and if you are late you not only aren’t seen and have to reschedule, you LOSE that entire session. Even though it is their fault that they did not pick up the phone to let you in!
Second, again the online scheduling system. Horrible! You have to go day by day, on and on to find a day that isn’t booked solid. The pages take FOREVER to load and it takes a very long time.
Third, you will NEVER be seen at your appointment time. My first session, I waited 1 hour, 15 minutes. The public parking gives you one hour free parking, so most of the time you are screwed with huge parking fees. You would not DARE leave the office for fear of missing your appointment.
SO NOT WORTH IT!!!

Just. Awful.

This place is a total scam. They disappeared in July claiming all their lasers broke right after running a huge pre-​paid unit promotion and never returned any calls for canceled appointments or refunds. I received an email a few days ago with the subject «In response to REFUNDS and APPOINTMENTS» where they said there was a hardware problem with the lasers which require the manufacturer to redesign many components. No where in the email did they apologize or mention anything about refunds or appointments — they did however mention other offices that offer the same services.
Now, here’s the kicker. Today I get an email from «Cosmetic Laser Arts» promoting $ 29 Beverly Hills Laser Hair Removal at the old Bedford address. At the bottom of the email it says «this email was sent by Alfred Caruso, MD». So it appears he basically scrapped the old company, took everyone’s money, and started a new one under a new name. Nothing shady there!
I plan on reporting him to BBB and the California Medical Board.

Since I can’t give 0 stars. well you know how that is.
My girlfriend, her friend and I had all purchased «units» through an email special for this place. I also purchased 2 LivingSocial deals. After 3 sessions, I tried to make another appointment for #4 and couldn’t get in touch with them. A couple weeks later we finally got a response telling us the office had moved. This new location was terribly unkempt. It was very uncomfortable being there and the staff just plain sucked. They were stupendously terrible. «Brian» helped us all fix whatever scheduling debacle some other «receptionist/​nurse» had made and it actually felt like things might get better.
NOPE!
A couple weeks after my 4^th session in this ghetto of an office, the 3 of us received an email about the laser being broken. 2 weeks later, another email about it being broken. That’s when we started emailing and calling, with no response whatsoever. We drove to the office, closed. We drove to the Orange County office, closed! We contacted another «ALC» in San Fran and they sounded quite surprised about the whole situation.
Concidentally, the name of the «doctor» in SF is the exact name as BH and OC. I called the medical board and they weren’t able to provide much info aside from the Alfred L. Caruso they see licensed in California (until ⁴⁄₂₀₁₃) was suspended in New York a while back and graduated medical school in 1955 for cosmetic surgery.
Complaints have been filed with the BBB and they WILL be filed with the medical board, if we can verify exactly who this is. However if this same Alfred is the one the medical board told me they found and having graduated med school so long ago, I can’t imagine this guy cares about patients or bad reviews anymore.
All I can say is if you’re reading this (which I doubt), Alfred Caruso, you should be aware that you’ve got a lot of people looking for their money.
Oh I should mention LivingSocial in all of this. They refunded the money for the deals I purchased. THEY are awesome. ALC however… well, I’ll keep this review as civil as I possibly can…

No star!
Medspa 90 210, Dr. Alfred Caruso’s office is a scam!
I purchased laser hair removal units directly with them and they told me the machine broke and never refunded my money… They moved to a dirty office and every time I go there, nobody is there…
If I get my money back, I’ll delete this review.
Otherwise, DO NOT BUY ANYTHING from this office!!!
Is anybody suing these thieves?

I agree with everyone! This place is terrible. I want my money back! I had one treatment and now they are gone. You can’t leave a message. You can’t schedule an appointment. TERRIBLE
UPDATE
Groupon on the other hand was awesome and have me a credit!!!

Both the online booking service and the telephone assistance sucks. I have never had the chance to use the online service because I don’t have a groupon or any code that I can enter in the system and they haven’t been able to provide me one so the only way to schedule is the day of my appointment. If you have to reschedule take for granted that they will not answer the phone and will not call you back even if you leave several voice messages asking them to do so.
Their current location, shared with a planned parenting center. The restrooms are terrible. Their older address was ok but this one is really bad. They should definitely think about moving somewhere better. When they moved, they called me a few hours before my appointment to let me know the new location so, as you can see, they don’t really care much about customer service. They also called me once to cancel because the laser wasn’t working. They told me to reschedule at 9:30pm the night before but I didn’t have my schedule with me so they told me to call the next day. I called but no answer. They called me again the next day at 10pm and I had to schedule for the next week because they had no available appointments before that date.
After all those bad comments, and that is why I give 3 stars to it, I should add that it is really cheap and, at least for me, it works. I have read complaints about the nurses, I just can say that they have been nice with me. Regarding the results, I have had 6 sessions of brazilian and now, after 2 ½ months of my last session, hair has hardly grown again. I also had 7 sessions in my underarms and, although it hasn’t worked that well, there is just a little of hair left. I noticed the difference from the first session.
I would say that although the customer service and the facilities are bad the price and results are really good so, at least for me, it works. Just if they changed those two cons they would be great.

DO NOT GO HERE!!! if I could give them ZERO I would and that would still be too high!!! I bought a groupon for here too. I have only been able to use one session, I have been calling every day for 3 wks no one ever answers the phone. You can’t even leave a message and there is no email address anywhere and now my treatments are all out of whack.
Honestly this place should not be in business and hopefully more people read these reviews before they buy the groupon which Groupon had up as the best of 2012 groupons. You would think they would vet the companies they use before putting their own name at risk. Beyond Awful not to mention the hours I’ve spent trying to find other numbers for them or an e-​mail address etc. Please I can’t warn you enough do not waste your money at this place!!!

Parking is hard to find on the streets in this area. You’ll have to park in the parking structure just a little pass the building. The parking fee isn’t that bad. It’s like $ 1.50/hour or something. I don’t remember exactly because it’s been a year since I’ve gone back to this place. However, I will NOT come back though…
I got a groupon deal for this place when it still belonged to Lilia Zamora. Now Dr. Alred Caruso took over, and service seemed to have not change at all. The staff in the front is very unprofessional. There’s this girl with short, blonde hair in the front that seems to always be pmsing or something. When you walk into a doctor’s office, you would expect to be greeted or a smile. You don’t get any of that here.
They don’t require you to have a consultation or anything… which is kind of unprofessional. You never see their doctors, only the nurses. My first impression of them wasn’t very good. They canceled my mom’s appointment the morning of. I complained so they were able to get her in an hour after my appointment. They’re never prompt here. I would always wait almost an hour before I’m seen here. I actually got a «we need to reschedule your appointment» twice here.
There was a time when they ran out of numbing cream. They waited for all of their patients to get there before they told them that they ran out. Most of the patients rescheduled. I drove an hour to come to them so I didn’t reschedule. I just took the pain. The decent thing to do would be to call all of your patients before hand and let them know. I would give this place no stars if I could. Stay away!!!

They moved, as mentioned, and called me at 8pm the night before to let me know.
I am now unable to use their website to book appointments, and when I tried to call the voicemail was full and just hung up on me.
The last couple times the nurse sort of sped through my treatments too, moving the laser before the blink of each pulse had completed. Having had over 20 treatments in various areas by now, I knew the difference.
I have two more ½ hour sessions available, and am thinking I should just take the loss.

* I paid for 6 treatments and only got 5.
* They literally NEVER answer their phone or return calls.
* They moved once and didn’t notify me. Day of appointment I was late as a result.
* They cancelled an appointment and never let me reschedule.
* Had to wait several times for more than an hour. For example, my appointment would be at 12:15 and I would get called in at 2:30.
* The only up-​side was that Jessica (front desk) was nice and the treatments I did finally receive were adequate.
They have moved to 292 S La Cienega Blvd Suite 100 Beverly Hills, CA 90 211.
I could say a LOT more about this place.

LAAAAAME — bought a Groupon from these guys and had to have my money returned because no one ever answers the phone to answer questions, and I wasn’t able to get their online booking system to work.
Their voicemail also takes about a day and a half to listen to and they use a gmail account for their business? haha c’mon get your act together.
I’m begging you — don’t go here! There are plenty of other good deal out there for laser.

Good deal but don’t think you’ll get the best service!
You get what u paid for… I guess.

Well, it look weeks trying to get a consultation. They somehow marked by Living Social coupon as «used» though I’ve never been, and Living Social was not very helpful except to say that ALC has to correct the mistake. OK, Thanks.
They are now located on La Cienega, next door to planned parenthood office. Not sure how the other location was, but this one looks terrible — definitely NOT a medical spa feeling when you enter. The office looks dirty, disorganized. When I came in on a Saturday there were 4 people in the waiting room, waiting I guess. There were 5 – 6 staff members working in between boxes and boxes of files and random crap everywhere. Did not get a good vibe at all, and am a bit scared to actually do a laser treatment here.
The Nurse met with me for 2 minutes. Her office seemed disorganized as well and she brought her dog to work — at a medical office! I love dogs, but seems off to bring one to a medical facility. I don’t know. The location the staff just all seemed a bit off. I do NOT want to come here for any treatment.

I’ve been a loyal client of Medspa 90 210 for over 2.5 years and I will give a detail review of their pros and cons.
Pros:
1. Lasers: I can vouch for their lasers that they do work. Nothing can beat their low prices of $ 8.50-$ 9.50 a unit (That’s basically 20 dollars for underarms)! I have been to places that offer $ 50 for both underarms and bikini with crappy lasers that give me no results. I am Asian with medium skin tone and dark hair, so laser hair removal work very well for me. Since I no longer need hair removal I am now trying out their fractional laser for my acne scars and large pores on my face. So far my healing processes is going well and I do see improvement.
— I brought in my little sister for laser hair removal (underarms) and she loves the results
–Numbing cream is 10 dollar extra charge, but worth it if you have a low tolerance for pain
2. Nurses and Receptionist: They are all nice and they do their job. Sometimes there is a wait even though you had an appointment, but that is due to overbooking and being understaffed (poor management).
— When it comes to answering phone calls they are only opened on certain days (weds-​sat ?) and there is only one receptionist, so I can understand if people would get angry if no one picks up, but then again I blame poor management. Don’t get angry at the nurses or receptionist.
Cons:
1. Management: What makes a successful business is not only equipment that works and a competent staff, but also a manager that knows what works (location, ease of booking appointments online, and email notifications of change of office location). Since my 2.5 years with Medspa they have moved their office 3 times and changed their online system twice. I do not like Medspa’s «new» location, which is a shared office with Planned Parenting. The bathrooms are dirty and overall not impressive. Whoever is managing medspa needs to step it up and as a long time customer it will be sad to see them go under. Things I hope to see them improve:
— Location: Have a professional looking office that doesn’t/isn’t (?) a free clinic with clean bathrooms. The old locations were better. If money is an issue maybe rent out a place that isn’t in Beverly hills?
–Nurse practitioner only comes in 2x a month, so if you are a new patient you would have to see her first before any lasering. That can be a hassle for some people.
— Online booking system: Even though I am one of the few that figured out how to use the online booking system with my unit codes Medspa needs to have a new and simpler system for a friendly customer experience. Also a system that is able to count how many units have been used.
Overall:
Cheap prices for lasers that works and nurses that do their job is the only reason I comeback. I do not like the «new» dirty location, online system, and disorganized management. All of Medspa’s issues are due to whoever is running it.
(I apologize for grammar and spelling mistakes.)

They are a scam!!!

First of all, 0 star is still too much for this med spa. I just had a horrible experience from this place — supplied by Groupon. Warning– DO NOT PURCHASE their package deals through Groupon.
This med spa failed big time in terms of their laser hair removal treatment and customer service. Here are the reasons why:
My appointment was at 7am in the morning. I had to get up at 6am to drive 30 minutes to this place. I got there at 7am on the dot, but the apparent «nurse» arrived 10 min late. Then this nurse told me that I had to do a consultation for the first time patient, which I didn’t mind doing, but she then proceeds to tell me that I had to come back on a different day because she couldn’t perform the consultation, and the person that can give me the consultation was not there, huh? I was like, then why the heck am I here for an appointment then?! I walked out of this place thinking I had simply wasted my time, gas, energy, and money.
Speaking of this place, this med spa DID NOT look organized or professional, which is indicative of how I was treated as a customer. There was also this uncomfortable stuffy odor smell which was disturbing while I waited. By the way People, don’t be fooled that this med spa is location is in Beverly Hills. There was nothing high-​end about this place!
And to add insult to injury, I just spent 2 days of multiple email exchanges with Groupon customer service rep, and they won’t give me a refund! What the *#%^! Omg! I couldnt be any more clear that I did not wish to settle with this med spa, and I absolutely was not going back for a consultation they couldn’t provide the first time! After the 2^nd & 3^rd email response from this rep, it was clear they were favoring this med spa versus taking care of me– their consumer customer of 3 months. I had no other choice but to call my bank to put a stop to the charge on my card. What’s really frustrating and I don’t understand is that it clearly states in Groupons Promise that if you’re «disappointed by your experience, we’ll work with you to make it right or give you a refund» = FAIL!
For the people that read my review, do not waste your money, trust, and time to this shotty med spa through Groupon.
Groupon just lost a customer.

Like the other reviewers I found this «MedSpa» by purchasing a voucher. The price was low (about ¼ what I’d paid for other similar vouchers in Northern California.) The building and the neighborhood are elegant. The office is more medical than spa. The nurses are busy/​rushed and the waiting room is full.
If you are seeking a relaxing spa experience this location is not for you.
If you want low price services performed by RNs this is a good choice. I had no trouble making my initial appointment over the phone. I had my consultation and first appointment on the same day and visit. I have made all follow up appointments in office. I did not like the online appointment system so I avoided it. I have never had trouble finding a Saturday appointment and never had my appointment cancelled. I have seen noticeable results after three visits for Laser Hair removal. I’m happy with the service I received for the price I paid and will return.
TIPS:
–Park in the adjacent city lot ($ 2.00 per hour) not in the building parking ($ 15 per hour.) I learned this from the receptionist who made my first appointment.
–Arrive 30 minutes in advance of your appointment if you would like numbing cream. Like every other spa this is an additional charge.
–Make your follow up appointments in person. I have had no problems scheduling a Saturday appointment every six weeks at the counter.