Beverly Hills Carpet Cleaners

If I could leave a negative star I would. They called and tried to schedule an appointment for today, a Saturday at 9 am. I said ok, it will give plenty of time for the carpet to dry and Julie offered me a gift card because she knew my apartment was small (I am a repeat customer). I thought great, no problem. She called a couple days before to schedule the appointment at 10 am, because she said the job they had scheduled before me was larger than they had anticipated and I thought «wow, that’s great customer service to give me notice».
The day of, I was called before 10 to say the job was much bigger than anticipated so they needed to reschedule to 2 pm, so I had to move my personal plans back. I wait and at about 3, I get a call from the technician Daniel (who was very nice) asking me for another 45 minutes to an hour to get done from his previous job. I was furious.
I moved all my furniture out of the way, my apartment is 2 rooms, less than 100 square feet and you reschedule me now not once, not twice, not three times, but FOUR times? I have been sitting at home all day waiting to be told by the technician he was just informed of my job at 3 pm and he looked at my file not understanding why I got rescheduled so many times with such a small job.
I contacted Chris at the main office and he explained they had a difficult customer that wanted a job cleaned repeatedly until they were happy. How about you don’t be the dick customer that holds up the entire line of appointments and make people wait at home for hours?
They offered a free job some time next week, but I work long hours and I don’t have time to sit at home waiting for a technician that may or may not come. Never again. Do yourselves a favor and do not work with them, I don’t care how clean they get the carpet, call on someone reliable.

We have had our carpets cleaned by them once a year for the past 5ish years. We are always very happy. They are fast and they do a nice job. They are also very reasonably priced.

I have been using Beverly Hills Carpet Cleaners for four years now. Scheduling is easy and the carpet guys are punctual, courtesies, and efficient, both with your time and stain removal.

The initial customer service was good. When on the phone, the guy explained they had a four step process: vacuum, spot-​clean, shampoo, remove liquid. The person who did my place, though, skipped the first step and last step. The rug looked better, but there were still noticeable dirty spots. In addition, it was much more expensive than other places. I had a couple coupons with them I could have used for next time, but I threw them away since I won’t be using them again.

Did an amazing job cleaning my couch and chairs; everything looks like new! Super fast to get an appointment and very convenient in terms of time available. Very professional company; I would definitely recommend them to anyone.

I really like this company. I’ve used them a number of times recently as I both moved out of an apartment with carpeting that needed some help, and moved into a place with carpeting that my puppy has been doing her best to sully. They try to send the same person each time, which I love, but all three of the guys I’ve met have been professional, friendly, and really top notch. I had my carpet cleaned today by Gus, and he was great. My carpet looks fantastic! I wish I could afford to get it cleaned more often.

Do not use this Company. They are rude and unreliable. I made an appointment over a week ago for them to come to my house today at 2:30. I got a voicemail yesterday confirming that they would be here at 2:30 p.m. They did not ask me to call them back to confirm or even leave their number. They called me today at 11:20 a.m. and asked for me to call them back to confirm today at 2:30 p.m. I called back less than 10 minutes later and they said it was «too late.» — they already sent the driver home because they didn’t «hear from me.» First of all, they never asked to hear from me. They had booked the appointment and left a reminder. When they did ask for me to call, I called back within 10 minutes. And this was 3 hours before the appointment! I explained to Chris (who claims to be the manager/​owner) that I am very busy and had rearranged my schedule to make the appointment. He was rude and said the best he could do was to get someone out tomorrow. I explained that I work a very busy job and there is no way I could clear another afternoon for the next month. He didn’t apologize or offer a small discount or anything else to account for the huge inconvenience. That is just bad business and if Chris is the manager/​owner he claims to be, I am sure the rest of the employees are worthless as well. We all know that fish rots from the head down.

Very professional and reasonably priced. Furniture looked great after cleaning.

Just had my first and last carpet cleaning from Beverly Hills Carpet Cleaners and I need to vent.
Jordan runs an unprofessional, dishonest, and unreliable service. I was quoted an estimate of $ 160 for a 1200square foot carpeted apartment (confirmed twice). On the day of the apartment, nobody showed up at the scheduled 8am appointment and when I called, he said that the 7am job was «running behind» and the guy could get there around 11am. How can somebody run 3 hours behind on one job!!! Well, I told him that was unacceptable and so he was able to get John to come around 8:45am who measured less square footage and calculated a rate of $ 260. I called Jordan again who firm about this higher price and cannot do math for the life of him! How can you be ~$ 100 off on an estimate when the square footage is far LESS than what we had discussed? And I should mention that the carpet has no stains and I live in a pet-​free, child-​free, shoe-​free home, this was purely based on square footage which he increased the price very shadily.
Fortunately John was agreeable to $ 180 by skipping vacuuming and at least he was very understanding and polite, but Jordan should not be trusted one bit.

This place is fantastic. I’ve used them twice already and will definitely use them again in the future. The last time I used them, I called right before the holidays (yes, I waited until the last minute) and begged for them to come over as soon as possible. They accommodated my schedule and did a fantastic job. I have a cream-​colored sofa that is several years old. Its starting to look worn and will need replacing soon. However, Beverly Hills Carpet Cleaners keeps it looking new. They are also fast. While I only have one large sofa that needs to be cleaned, they were in and out in 30 minutes. Oh and make sure to check their website for coupons. There was a 10% off coupon posted there that I was able to use. Highly recommended!

I worked with Jesse– from the start they were prompt to call back after I left a message. They pick up and deliver for no extra charge! Jesse waited for me at work and I dropped off 3 rugs. They had them finished within a week and came back to drop them off. The customer service was superb. I even recieved a gift card for my next cleaning. I highly recomment Beverly Hills Carpet Cleaning– for either carpet or rugs. Oh… and the rugs look great as well! Ihave 2 dogs and needless to say… they made a few messes on them. Now… they look like new!

A little expensive but they work hard, take their time. It cost $ 566 (I used the $ 30 coupon from the website) for a large sofa, love seat, 6 dining room chairs, and a large area rug. He also did the throw cushions. Everything smelled really nice when he was done and although there was no way to get out all the stains on my white dining room chairs (kids!), they look way better. They use green cleaning materials, which I liked. I also appreciated the fact that I called on a Sunday and had an appt first thing on Tuesday.
However, I noticed the next day a dirty line along the edge of the skirt of the sofa– almost like a tide mark. I called them and they sent their guy out to fix it — and he did. So, I’m happy with this compay and recommend them to you.

These guys are great. I called them Sunday night and then again Monday morning. My parents are coming into town and I’ve not cleaned my beautiful… aaahh yeah right carpets since I rented the place.
David answered the call. He was trying to get them to come sooner but when he couldn’t he scheduled the cleaners to come the next day and fit me in when they were almost totally fully booked.
He sent out Jordan. Jordan got right in, treated all of my carpets included the area rug and then got right into it and worked out how he could get every single place and nook and cranny that he could possibly get to get our carpets cleaned.
He then got in there and had a field day, getting our carpets to look awesome in no time.
What really intrigued me at this place is that their marketing is brilliant in terms of being available on all sorts of searches and all different areas. They have a TON of reviews and most of them are professional reviews and give top ratings.
And the real thing that sold me on using this is their GREEN products, non-​toxic. I am 7 ½ months pregnant and I don’t want my baby girl to be stuck inhaling those fumes!
So thanks to David and Jordan and BH Cleaners my carpets look better.
My only wish was that the price wasn’t so high but then I realized that we are getting higher quality of service and with that you get higher quality products so you win regardless.
Be sure to mention Unilocal and the 10% discount. It does save you some money in the end.

I needed an 8’x10’ white shag area rug cleaned. When I called to talk to them for the first time, they were friendly, knowledgeable, and informative. They set a time and day to come to pick up the rug (at no charge!), and actually came on that day and time! They were very communicative, calling from their cell phone to let me know they might be a little late — but they weren’t.
I had the same friendly and reliable service when they delivered my clean rug back to my place.
Bottom lines: My WHITE rug was clean! They were fast! They were easy to communicate with! The price was right!
I will definitely recommend to friends, and use them again!

Having just watched the Boardwalk Empire pilot, I’m all about rackets, and think the modern world could probably use a little racketeering. But not when it comes to cleaning my damn carpet.
Apparently, bait-​and-​switch tactics are rampant in the carpet-​cleaning industry, and one needs look no further than the scores of single-​reviewer, single-​reviewed shops on Unilocal to get a clear picture of the fraud that’s embedded in these people’s business practices.
But these guys are simply amazing. I called and got Dave at HQ around 10:30 this morning and by 1:00, my living room was perfectly, beautifully cleaned, complete with rows of little right triangles. Steve, the uniformed cleaner guy, could not have been friendlier or more knowledgable or professional, and best yet – everything these guys use is non-​toxic and environmentally friendly.
To further put the scammers out there to shame, I not only got a 10% discount for being a first-​time customer without asking, my final bill came in about 25% LOWER than my over-​the-​phone estimate. These guys solely charge by the square foot with no hidden fees or taxes, so you can pretty much do the math yourself – apparently it’s my measuring skills that are a little weak sauce.
Thanks!

This seems to be a mom-​and-​pop shop. I have had them clean my carpets twice, and both times the employees who came out spoke English. In fact, one noticed my copy of «Lolita» and remarked that it was a favorite book of his.
The services are a little pricey (I think I paid $ 180 for my apartment), but it’s one of those places that will go the extra mile to serve you and will listen to your suggestions.

I guess it’s more of a 3.5 but here is the breakdown for my small one bedroom apartment:
+1 Great customer service (Chris & Adam)
+1 Prompt & able to accomodate same day service
+1 Fast drying
+0.5 Coupon for next time
As for actual quality of the carpet cleaning, I was somewhat disappointed after all of the positive reviews. Yes, I do have a bunny that has shed quite a bit and made some stains; I didn’t expect for all of them to come out (which they didn’t), but there is still a bunch of bunny fur dispersed in the carpet. I had to crawl over it and pick up the pieces myself. I thought they might have a powerful, industrial vaccum that could pull it up, but I gues not…

I have a cute little dog that has had accidents in the past. So I chose to treat the stains myself with some stuff from the grocery store. Needless to say, it made more of a stain than the original stain. Plus, foot traffic and paw traffic had turned my beige carpet grey.
So after reading the reviews on Unilocal,I decided to give this company a try. Like many of you, I have been exposed to those companies that advertise $ 49.99 for 3 rooms, but when they arrive they hike the price up with extra charges.
BHCC had no hidden charges. the price I was quoted over the phone, included stain removal and everything. The technician was a little tardy, but friendly. And he removed all the stains!
The cons:
1)They have a $ 130 min, which is for 200sqft. They only charge for the exposed area, not the total sqft of the home. So my exposed area was about 100 sqft. However, I had to pay the entire $ 130.
2) My carpet was soaking wet for many hours! The technician stated that it should dry in about 4 hours. But that was not correct. he finished cleaning my carpet around 10am. When I went to bed around 12am, it was still a little damp.
Overall I was happy with the service. And I would call them again.

I had a great experience with these carpet cleaners. The guy who scheduled my appointment was friendly and accommodating. And the technician, David, was great: professional, friendly, efficient and did a very thorough job on my carpet. Even the nastiest stains are gone.
I will definitely use them again.

The service industry is so shady. They are all the same, car dealers, car repairmen, plumbers, cleaners, you name it. I don’t trust any of them. I always feel like I was bamboozeled (sp?) so I use Unilocal to get the honest opinion.
For this job, I was looking for a carpet cleaner. I researched online several carpet cleaners and I found on Unilocal,this company. I also found them on the Citysearch best of Carpet Cleaners list. What both had in common though, were that they did have some fake reviews. Well… from my opinion, some of them seemed fake. I decided to give them a try anyway. I was done researching!
I needed a 2br apt cleaned. Total of about 450 sq feet. I was quoted for $ 50 per 100 square feet which came out to around $ 200. The rep on the phone was nice. I was able to get an appointment the next day at 8am.
— The next day —
The technician David was on time. Called ahead of time before he was coming. Very nice, clean, and knowledgable. His work was very good. Vacuumed first, then sprayed some stuff in the carpet, then steam cleaned the carpet. He says he took pride in his work. He even gave me a few tips on upkeeping the carpet and what to use to get stains out. I forgot what it was though.
There were a few stains in the carpet and he tried his hardest to get them out. I do not have any complaints about this company. The objective was met — which was to clean the carpet.
I haven’t tried any other carpet cleaning companies so I have nothing else to compare this to but pricewise, it is a little bit more than other companies. But, at least there are no hidden fees.