Beverly Tower Wilshire Advanced Imaging Center

Ask your doctor to refer you somewhere else — ANYWHERE else! The staff that takes your information to schedule your appointment is disorganized and incompetent at the expense of patient privacy and comfort. You will end your experience frustrated and angry and you will leave wondering if your results will even be accurate. For your own peace of mind, take your business elsewhere.

Bad scheduling system, it fails to sync with the front desk! My Dr always have to fax them prescription a handful of times. Always have to wait almost an hour even made appointment! Have to fill up forms, insurance info etc for every visit, asked the reason, the front desk replied if you need to do the same thing ever time, means we probably do not store your info.

Got an appointment right away and on a Sunday! No traffic and free parking! Filled out my paperwork, didn’t have to wait long. Mike called me in and took great care of me. Being that I’m claustrophobic it was a challenge for me but both Mike and Raymond did such a fantastic job in helping me feel calm and safe. They both got me through! Really enjoyed front desk Debra’s kindness and humor too! Thanks Beverly Tower Imaging Center! Great experience!

I had few MRIs done at this place. It is very easy to make an appointment. They are very on time. Every one extremely professional. The only complain I have is the ear plugs and head phones. The ear plugs and head phone do not obstruct the noise level. MRIs are very noisy and the noise can damage our ears.

Well, a Miss Cindy had to ruin it. (See original review.)
I got a message yesterday from a Cindy with no extension #, no reason for the call… All I could think was, oh shit, they lost my results and I have to go through that hell again. So I pulled over to call. This dingbat tells me «the fax number to my doctor must be wrong…» because she couldn’t get through. I’m like, yeahhhhh? What do you want ME to do? You’re working, Cindy. At work. At your job which handles this shit! Now I’m running late for MY job and she wants ME to call my doctors to figure it out! (Which is always a longggg experience.) So I said, «I’m sure you’ll have a faster time with it if y’all handle from your end. She then says, «I’ll transfer you to records… «
An Albert answered and wanted to transfer me to Cindy. I explained that she just transfered me to HIM. Ughhh. He assured me he’d handle it…
Arnold called me right back! The fax number was fine and confirmed.
The time Cindy took to call and stress me out, was more than if she had simply tried the fax number again. Maybe it was busy? It happens! Do your job! (And I didn’t appreciate the snotty attitude either.)

Well with insurance basically being so worthless now this was the closest imaging center near me that actually took my insurance. I figured it being in the Beverly hills area it couldn’t be too bad. I walked in and it looked like the dmv. A bunch of miserable looking people waiting to get called in for their service. The facility itself is a bit run and very dated looking. Luckily I was ushered back into another waiting area which was much less crowded and had a few up to date magazines to read. The woman at the front was actually pleasant and made the check in process easy. I went in for a simple ultra sound. After the 15 minute procedure they said they would send copies of my scan to my doctor. Of course I call my doctor over a week later and they never received anything. So their follow up isn’t good. You’ll have to stay on top of them to actually get your results sent to your physician.

I’ve had to come here on several different occasions for separate injuries and for other purposes over the course of a couple years. Every time I’ve come all the staff members have been appropriately polite and professional. I don’t believe I’ve ever made an appointment and just walked in but the wait time isn’t ever really long. Not even sure if they even take appointments actually. I find that the staff are nice enough to take into consideration when I was in a lot of pain and tried to get me in sooner. One time one of the girls even walked over to me to hand me my ID and insurance card back so I wouldn’t have to walk up to the counter. Another time as I was leaving one of the girls at the front desk took notice and said, «It looked like you were in a lot of pain. I hope you figure out what’s going on and get better soon.» Something like that is rare these days and I very much appreciate it! Thank you!

Raymond was so helpful on the phone. Their office was completely booked for the exam I needed, unlike other offices I have called already, Raymond actually took the time to call every other place he can think of to finally get me an appointment somewhere else. Each place I have called before this place basically said you’re SOL bye. There aren’t many people who would spend so much time helping someone anymore, I am so grateful for his help.

I was sent here by my doctor to get some x-​rays, they serve patients on a walk in basis so plan to wait here at least an hour. I was here on a Monday afternoon around lunchtime and it took about an hour and a half to get the x-​rays done. They gave me a broad estimate of time range so I was able to go to grab lunch while I waited. When I came back, I saw lots of people in and out, they’re super busy. The staff definitely can be a bit abrupt in their communication but I don’t believe they are unfriendly people, they just have an incredible amount of patients at any given time.
The x-​ray technician was very quick and made things as li less as possible. I’d be shocked if there were any issues with the quality of the image.

I’ve been here twice for two separate X-​rays and been in and out in less than 20 minutes. The parking is free in a structure underneath (entrance is on the side) and you have to go all the way down to P3. Make sure you get the ticket validated! Anyway like I said the service is so quick and everyone was friendly. I called to make an appointment and they told me I could just walk in. They also got my results to my doctor in just a few days. The waiting area is pretty big and they offer coffee and I think water?

The staff here were very kind, patient and courteous! Ray is fantastic! He made my visit very comfortable and relaxing considering the type of xrays I had were pretty extensive.

I called earlier in the week to pick up a copy of my x-​ray. They said they would leave it for me at the front desk. I am here now and they don’t know anything about it. They are making a CD copy of it right now. No apologies.

You have already damaged my credit
Wht is the point of trying to correct your billing

Took over an hour at 2 pm on a Wednesday to get a basic X-​ray. 3 other people in the office so it was not busy. Every time I come in for a service it takes forever. The staff is ok but you can tell they just don’t care. Also the same stupid wale video is playing on the tv for how meany years now? How about a change? Oh after waiting an hour and a half they messed up my paperwork and I had to wait longer.

I came here for an ultrasound and had a good experience. I can see that parking can sometimes be tricky, but I got lucky and snagged a spot at a meter a block away. The building itself was a little difficult to find because there was no name on the building, just the street number — so be sure to look just for the numbers if you’re finding it for the first time. I didn’t have to wait too long for my appointment, so I was in and out in a timely manner. The staff was fine and I didn’t have any issues.

Terrible. Terrible. Terrible. They tell you to come 15 minutes before your appointment to fill out paperwork. Then they leave you waiting for almost an hour. If I have to come early to be ready at my appointment time, they should provide the same courtesy and be ready somewhere close to my appointment time. Also said they were going to call and check whether the procedure was covered by my insurance. They didn’t do this and tried to charge me cash, when in fact it was covered. All around bad experience.

I arrived first thing in the morning and the staff was very courteous and friendly. I had an MRI on my spine and it didn’t take long at all. The parking was complimentary. Everyone was very friendly and receptive. I had no problems or issues with this location and service and this was my first MRI ever.

I would put 0 stars if I could. Apparently they also dinged my credit rating for nonpayment of a bill that I did not owe, which they sent repeatedly to the wrong address even though I went there via Kaiser and they had all of the correct information in their computer via Kaiser, which definitely has my correct address. Since I am trying to buy some real estate now, this impacts my ability to get a loan and the interest rate, so I may have a lawsuit against them after all.

Good appointment system, didn’t have to wait much and paperwork took 2 minutes, xrays over in another 20 minutes. Very professional place, neat, clean and they validate parking.
Excellent.

In a city where parking is premium, it’s free at this location, that alone is already 2 stars in my book.
The receiving area is clean. Smoked-​glass walls lend brightness to the place and the Receptionists are helpful enough. The chairs in the waiting area are sturdy yet comfortable and are strategically placed facing the 55″ flat screen TV.
The restroom, although a common one, was clean enough. Hopefully it’s not just due to the earliness of the day.