I just lost my health insurance. I showed my paper work for cobra to the office manger office in pasadena. She had to call the BH office to find out what to do. I waited at least half –hour, before she told me I had to call my primer doctor to clear it. I asked her if she could mail me the bill. She told me no, I had to be cash($ 240.00) if I want to see the doctor today. I was so angry that she made me wait half — hour. Not right in my book.
Cindy W.
Rating des Ortes: 5 Lakewood, CA
I have a teenager who had a serious eye injury and had been seen in two emergency rooms and eventually the Jules Stein Eye Institute. He had very little vision in his right eye and needed to be seen by a retinal specialist. Unfortunately, his insurance chose to ignore the«urgent» notice by Jules Stein, and told us to wait 5 days to find out if he was approved or denied. Helloooo… urgent does not imply a 5 day waiting period. Thanks to my father, we were able to get into Dr. Boyer’s office who saw my teen the next morning. Good thing he did. We were told that if we had waited one more day, it would have been too late to save his vision. Three days later, his eye is healing faster than they anticipated. We have yet another appointment tomorrow and are expecting more good news. The staff was friendly, but the expertise is something we will never forget. We will always be grateful to Dr. Boyer and strongly recommend his office to anyone.