FedEx Office Print & Ship Center

0 Star, staff don’t know what they are doing. Super slow and full of mistakes. Literally had to fill out a form 3 times because of them.

It’s simple, the staffing here is horrible. For instance, Literally one person on the floor at 11:20am on a Thursday. This is an ongoing issue here. They do good work, but a 5min turnaround for the simplest jobs turns into 5hours. If there is a phone call, forget about it, the FedEx backs up, no jobs can be placed or picked up, no one will be at any counter. Sometimes you can get lucky and 3 people will be working and it is night and day a difference. This is a very large Kinkos, please have 3 people working during business hours.

Worse fed ex ever. I have been here 100’s of times and always had to wait ark east 15 minutes to drop Off a box. Then I proceed to wait at the shipping counter today for twenty five minutes with my very patient two year old son while they wait on everyone else before me even after I had told them. Finally someone helped me but still it is unacceptable that blame yours lowness on being short staffed.

Unfortunately the wait was a bit annoying… They seem a bit under-​staffed. But other than that, the person who helped me was very nice and helpful! The location is in a great area, on Wilshire and Elm and there’s parking in the back. I usually come here for using their printer when mine at home isn’t working but this time I had to get something shipped but I found myself a little frustrated with how long the process took. Although I was upset about the wait, I’ll probably be back here in the future, but I’m hoping it won’t take as long next time!

This review is for NANCY only! To be honest, I probably wouldn’t give this place 5 stars if it wasn’t for her. She stepped up to the plate and helped me create two spiral booklets in a professional manner and in record time. I had no idea how to make those in the self-​service machines and she was more than helpful with a smile on her face. She does her job well and she is the saving grace of this business! She was working this morning so ask for her weekday mornings if you’re there! :)

I went in on a Saturday and it seemed like they only had 1 person manning each station (print and pack). Depending on the patron in front of you, the process can take a while. I would recommend adding an extra 20 minutes to the amount of time you expect to be there. But while you wait! Grab a book displayed on the side (the ones that are there to lure impulse buyers) & read a chapter or two!

Like the other commenter, I also drive out of my way to go to this Fedex. The employees are polite, hard working, helpful and knowledgeable. Rarely does this place seem busy because they work so hard. I have to ship all the time because of my job and it is such a relief that I have a reliable and efficient FedEx to go to

I don’t know what all the smack talk is about this spot? The place is always clean, cool and ready for use. Staff is friendly and wether I wait 5 mins or at most 10, they always help me out with my printing issues. I love it here !

This place is a joke. Let’s start with the fact that their front door is broken. It’s an automatic door and you start to walk in because you think it’s opening, only to get halfway and be stuck in between two doors.
I sent in an order online for a simple print to be made. I haven’t been able to pick it up for about three weeks due to my work schedule and my kids’ activities. I’ve received at least three different phone calls telling me to come pick up the order, it’s ready, etc.
This morning I finally had some time sans kids and decided to pick it up. After escaping the monster doors, I gave the lady my name and she looked up my order. She couldn’t find anything under my last name so she tried my first. Nope. She asked for my phone number, but still no luck finding my order.
I told her that I was already charged for this order, and even looked up my bank statement to provide the proof I was charged. I even mentioned I had received multiple phone calls from THIS location telling me my order was ready, and she replied back with, «Yeah, we call you when your order is done.» Then proceeded to just stare at me like I was silly for mentioning it. If you’re calling me to pick it up, where is it?!
I could care less about my $ 1.75 but it’s the total lack of customer service that frustrates me. You’re FedEx– surely you have some system that allows you to look up my order by last name.
Totally just going to order prints online and have them shipped to me to avoid this location altogether.

This place is ok… but then again are there any FedEx Office Print & Ship Centers (Formerly Kinkos, so much easier) that are amazing? No…

I drive out of my way to use this particular location because the staff are so great.
Sharon, Jin, George, Nancy, LaShara, Jocelyn, Will, all go out of their way to make sure everything is taken care of.
I am there everyday for work and always have the most pleasant, experience so a BIG THANK YOU to the whole team!

Horrible customer service. Rude and irritated workers who don’t greet you when you come in. I waited in line for 30 minutes only to be told they never processed my order even after I received an email confirmation that it would be ready by 3. Very ghetto location.

As someone who has had to come to this location many times over the years due to its proximity to my office, it never fails to disappoint and piss me off to some degree. The rotating staff is generally unfriendly and unwilling to do their jobs: assisting customers. I don’t appreciate standing around for ten minutes bc someone cannot be bothered to stop what they’re doing and ring me up. I don’t appreciate the unsmiling faces and the unwillingness to go the extra mile. And I certainly don’t appreciate the attitudes I’ve encountered 90% of the time. I’m not a pretentious Beverly Hills native, but come on. If you don’t like people then don’t work in retail. The one star is for the two girls who have always rushed to help me and are always smiling and courteous. Shame the rest of the staff are incapable of doing their jobs efficiently.

Every time I come to this location it’s always the same I don’t know why I bother but I always get in a crunch and happen to be in this area. All I needed was a few docs (less then 20) printed on certain types of card stock paper, after waiting 20 minutes in line the guy unsympathetically told me to go to self serve and he would give me the paper to do it myself since they were backed up on orders from earlier in the day. What does that have to do with me NOW? Its not my fault that your location is consistently short staffed w/​employees lacking customer service, yet always busy. How dare you direct me to self serve when I’m at the counter for a reason, I have specifications. The FedEx on Wilshire near La Brea never gives me an issue. Lesson learned.
I would have given this less then one star but the gentleman who helped me (Ron) after the rude guy was a delight. He calmed me down because he saw how livid I was after being treated in such a way.

Terrific customer service. Shout out to Silvia who helped me at the main counter; she was super friendly and helpful as was the other lady working the counter with her. Went on a Friday at lunch time and there was no wait for service. The place was super clean and well organized so I’m not sure what the other Unilocalers are talking about in their reviews. I called ahead to make sure the place wasn’t slammed.

This five star review is solely for Melanie. She’s an African-​American girl who was so helpful for me. She was handling the entire store by herself on a Tuesday evening taking care of everybody in a timely manner, very professional and polite. She gets my five stars for running the ship flawlessly! :-)

They’re friendly and want to help but don’t know ANYTHING about color printing. I’m a designer and needed some quick simple printing in color 11 X 17 and stayed there for more than 1 hour, they were chatting and didn’t care about my time. Won’t go there again!!!

Really bad service.
Each time we called to get info about making 500 copies and having them deliver them. We got a different set of info.
The order was finally ready and they did it incorrectly. We called to let them know and they wanted $ 10 to send there driver to pick it up and $ 10 to get it redelivered.
We told them to cancel the order and we took our order to a different copy shop in the area for that was cheaper and faster and got the order right.

This is your standard Fedex. I ship packages regularly for work and higher value packages get shipped Fedex. I print labels before hand so I just drop off /​pick up packages.
+
24 hours so you can get your packages on Sunday if you miss them Fri /​Sat
Decent size parking lot that normally has spaces
Lots of staff working
-
Always takes at least 15 minutes no matter how busy it is
Staff isn’t too helpful /​have knowledge to help with basic things. Just an observation but they struggle with pretty basic requests

There’s a donkey fart manager that works (or worked) there who I’m specifically writing about. It was about 6 months ago so I can’t remember much about him other than he looked like the ‘O-​face’ guy from «Office Space» and was a real douche rocket. VistaPrint failed to deliver a poster on time for an event, so I went to Kinkos Fedex to get one made within the hour and paid something stupid like $ 38 for a rush service.
The poster completely sucked and had gradient lines throughout what should have been a solid black area. So I point this out and they tell me: «That happens to all the posters we print here.» Um… excuse me, WHAT? It’s a solid black portion of a poster… it’s not meant to look like a Home Depot paint swatch that goes from black to gray, genius. That’s NOT normal or acceptable by any standards of printing from a so-​called ‘professional’ merchant such as FedEx Kinkos. Their printers can’t print a solid black 6 inch square on a 24×36 inch poster? Then they have the audacity to charge $ 38 for it?
The manager basically tells me there’s nothing he can do about it and thats what they make. So I say, this poster is not worth $ 38 and is completely not up to professional standards. I (quite nicely) ask how they can charge that much for a sub-​standard product. He says: «That’s the price.» So I ask: «You’re really going to charge me that much for this sub-​standard product? I don’t feel comfortable paying that much for something that is such poor quality.»
The crotch faced manager man-​boy says to me that I either buy the poster for $ 38 or he can just tear it up. I grimace at him, slap my credit card on the desk (because I desperately have to get to the event WITH a poster and I only have 30 minutes to get there) and he hands me the poster as he rings it up.
I tell him: «You really need to work on your customer service skills.» He replies sarcastically with zero wit: «Okay.» So this gets me more agitated and I say: «Yeah, because you’re a giant a$$hole and it’s not going to be good for your business.» So he says: «Sorry you feel that way.» I leave by saying: «I’ll be sure to write a Unilocal review about you and I think you should be fired. I’m more annoyed by your customer service than I am about this crap quality poster I just paid $ 38 for.» He retorts with the height of his intellect by staring blankly at me before turning around and going back to his register. I’m not a confrontational type, but between this massive company delivering such crappy work and the prices they charge, combined with the snot rocket, spooge nosed, animal cracker eating manager, I just about snapped.
Six months later, I finally feel compelled to write this review about the pud whacker faced dim wit, because clearly, it still bothers me. Moral of the story is that VistaPrint sucks with delivering posters on time and that I really need to learn how to let things go. Don’t print posters at this location and don’t get into meaningless arguments with a butt chip, fart socket, spooge bucket, middle manager at FedEx Kinkos. And lastly, learn how to meditate and not get so worked up over $ 38.