HaiMi Full Service Salon

I bought a groupon for a mani pedi for Red Moon Salon but it’s not written anywhere that it is also called HaiMi Salon. So here is my review from the Red Moon Salon because I think it’s unacceptable to make up a fake name for Groupon to avoid the terrible reviews on your regular business page. So many of these reviews are horrific, and I have no idea how there are 5-​star reviews in here too and nothing in between! I can only think her friends have written the 5-​star ones because you don’t jump in service like this. Anyway, yes I had a terrible experience as well. Very sad. Waste of time. I tried several times to contact the place. No phone replies. No text replies. I finally got a hold of her and made an appointment. She even confirmed this by text. The morning of she cancels due to family reasons and asks to reschedule for the next day but I couldn’t as I was going to a wedding (hence the mani-​pedi). I contacted her a few weeks later by text to reschedule. No reply so I called her and she asked to call the next day. So I texted the next day (to get all this in writing) and we scheduled for 1pm on a Wednesday. Not only is parking hard (it happens to be in the richest place in town… Rodeo drive so parking costs, but there is no sign of Red Moon Salon anywhere! I had to ask around to finally have a valet tell me it’s called HaiMi Salon. This was not told to me nor written anywhere. Absolutely unacceptable. I get to the salon and it’s locked. No one is there. I text. No reply. I called and thankfully she answered and said she’s on her way, 25 minutes… this was not right. It was already 10min past our appointment time, I didn’t have another half an hour to wait. On top of it all, she never apologized and tried to pin it on me saying I told her 2pm. I told her to check her texts, we confirmed 1pm. I then asked for a refund but she said she couldn’t (she COULD and she SHOULD have). She offered a free oil massage or something but why would I want to come back just to be tossed around again?! Luckily Groupon refunded me. Nevertheless, this is not right, not fair. The terrible reviews are accumulating. This business owner should not be able to sell Groupons and there was no apology and no change in service. I’m actually grateful that I didn’t have her touch my nails as reading these reviews. I probably spared myself some physical pain, nail chips and skin cuts. PLEASE PLEASE don’t come here. When the owner reads this, I hope you realize that running a business this way is only creating bad energy for yourself.
BOTTOM LINE: DON’T WALK AWAY… RUN!

A hole in the wall, no foot spas; just a single chair and a bucket. A misrepresentation.

This was the most horrible experience of my life. First off it took 2 days to get a hold of her and when I finally did she was trying to get me to also make an appt for eye lash or hair extensions — Which was fine, but when I said no and that it took me forever to get a hold of her, she gave me an attitude. She couldn’t even confirm the reservation, she told me to text her my name and the time for the reservation because she was not at the salon and couldn’t write it down.
When I got there she was the only one in the salon and I sat down and she started talking to me about a very personal life decision that you don’t just bring up to a stranger (I will be kind enough to not mention that) however it took her at least 20 min before she got started my manicure. She was asking me for about 20 minutes what she should say in her text to her boyfriend and how to spell what she was typing. She would say out loud what she was typing and asked me if that was okay and what else she should say. She kept asking me what she should do about her situation; «just start on my nails» is what I wanted to say. And when she finally got started on my nails, she kept my nails in the water for at least 10 – 12 min, when normally they only keep your nails in for 2 – 3 min. but she had to finish her texts.
Then I find out that she is the only one there and I told her that I was coming with another friend to get a mani and pedi. So my friend waited and saw this all go down. After all that, he decided that he’s not even going to get manicure and pedicure. I failed to mention, there isn’t even a pedicure chair in the salon.
After she finished with my nails and my friend told her that he is not going to get his service done she made a FAKE call to her employee and was telling her how she lost business because she didn’t show up for work and it’s not fair to her and to not do it again.
So all in all after this terrifying experience, TWO days later my gel manicure chips and I lose out on $ 20 because I will never go back there again and therefore won’t be able to use my Groupon.

HaiMi was absolutely amazing!!! She and I were laughing and chatting it up and my hair turned out GORGEOUS blonde! I am so happy I went to her and will certainly be going back!

I would give this place no star but not an option. It all started well with a nice normal gel mani but two days later the polish began to flake and peel. I called to see if she could fix it but she avoided my question and said she would call me back in 30 minutes. I have called over and over again and she’s ignoring my calls. By far it’s the worst gel mani I have received!!! The quality is poor and it was by the owner. Normally gel last 2 weeks it’s only been 3 – 4 days and it’s getting worse! Please don’t go here and throw your money away, save the headache and business for someone else.

I normally don’t post bad reviews, so doing it now because want people to beware… I had 2 cuts during my manicure (and one of them still hurts!!). I’m glad I always bring my own tools, because i’d be freaking out now otherwise. The place has a horrible smell and questionable hygiene. when the person cut me while doing my manicure he was forcing me to soak my fingers so I can’t see the cut. I have no idea how they are still in business in such a high end area…

Three things to note:
1. Looking at other’s experiences, looks like hair may be a better way to go with this place. Nails is NOT their forte.
2. This place needs to readjust their operations and re-​evaluate where they should be based.
3. I don’t hold this personally against the person who did my nails — he was trying his best, and it was clear he was under duress from the owner/​manager.
I did not have a positive experience here, and do NOT recommend it for getting your nails done. Underwhelming facilities, severely understaffed, and operationally damaged. The man who greeted me was nice and conversational, but he left my mani/​pedi at least six times to answer the phone — they need a second person at least! Because of this and a few other delays, my very basic single-​color mani/​pedi took an hour and a half. His boss seemed to be booking appointments for him without asking him, and he was visibly distressed and trying to rush so as to accommodate the other customers that were waiting. He dug in a little too deep on one toe and I started to bleed. The lady (owner, I presume) who came in ¾ through my service was not friendly and while two other customers were waiting for her to address them, she proceeded to pluck her own eyebrows and primp her appearance. Finally when the customers specifically called out to her, she went over and wouldn’t tell them how much she was charging them for a service. It was RIDICULOUS.
I really hope they either find a cheaper location so they can hire more people or do a complete overhaul of attitude and operations.
I will not return to this salon.

Stay away from this place!!! it’s a nightmare come true.
i should ave read the other horrible Unilocal reviews before i went there but I didn’t. I“ll make it very short and to the point — the guy Jayden cut me. When I told him I was bleeding, he said, «It’s nothing, don’t worry about it,» and dunked my foot back in the filthy water he was soaking my foot in. It hurts. I hope it’s not infected. What a shady place. The salon is dirty, too. They use filthy, solied towels. The towel they used to do my manicure had someone else’s hair all over it. It was gross. I can’t believe I still tipped the guy who cut me because I was afraid he was going to curse me out or something. He was kind of gansta.
DON’T GO HERE!!!

Ohmygod words cannot express how terrible this place is. I bought the Groupon good for two gel manicures. I made an appointment, and yet I waited for 1.5 hours to begin my session. I actually had to move my car with foils on my nails because it never crossed my mind that I would be at the nail salon for more than 3 hours. There is only one nail technician and he sits on the floor. They don’t warn you that if you want both manicure and pedicure, it will take at least 2 hours because there is only one guy working.
Despite all this, I gave them a chance. I had the day off, so I was okay with waiting, and I made pleasant conversation with the girl ahead of me, AND with Haime, the owner. In fact, she seemed so lovely that when it came time to leave and I asked if I needed some kind of proof that I had another manicure owed to me, she said «no way, I will definitely remember you.» I asked twice, and got the same response, so I foolishly took this to be adequate.
Of course when I called over a month later to make my second appointment, Haime wouldn’t honor it. She asked if I had a signed slip of paper, I told her she ASSURED me that I would not need one, and she immediately got defensive. She got flustered and ultimately irate with me, said that she COULD look back through her appointment book to confirm I’d only been there once but refused to do so, and told me that what I was asking for was «not fair.» Ha! The conversation ended with her hanging up on me.
This company should not be in business. The fact that not for one second was Haime willing to work with me or generate goodwill, and instead made accusations, called me a liar, and hung up on me makes her a despicable business person. It’s not that hard to do the right thing.
I also reached out to Groupon and suggested they not be associated with an entity as grotesquely lacking in proper business decorum as HaiMi Salon.
STAY AWAY. In fact take your business to Tony’s Nails in Culver where the prices are awesome, the quality is on point and Tony would never ever jerk his customers around like this.

I’ve bought a groupon and take a chance to make an appointment last minute, surprisingly I got an apt. for both mani-​pedi the next day. I have bad & painful ingrowth toes nail, he was very careful and work around it without hurting me .He also use a disposable pumice for the sole of my feet.
My hand & feet look & feel so good now. They also have great selection of nail polish.
I don’t need a fancy foot spa chair, but as long as the soaking foot tub is clean and sanitize, the service is good, I’m 100% satisfied and will come back!

I refer to Unilocal every day, but never have been so compelled as to write a review.
I too was told not to buy the groupon, to come on in and they would honor the deal. They also pulled the «foot scrub is extra» thing on me even though they never asked if i wanted it — and the foot scrub was a 5 second scrub with a DISGUSTING USED sponge thing. I just paid it because I hate confrontation.
There are two main factors as to why I’m giving a 1 star review.
The first is that my friend and i came in on our lunch break (which they knew) to get quick, 1 color mani-​pedis. Mine went a little long, (as in an hour and a half), but when i was completely finished my friend wasn’t even done with her manicure!!! she was there for over 2 hours! i ended up having to über back to the office since she drove. Luckily i’m her boss so she didnt get in trouble!
The second is just that everything was disgusting. I was in the seat by the window and the women working on me kept all her tools on a crumpled paper towel on the little window ledge 2 inches off the floor. Like i said, the callus remover sponge thing looked VERY used — as in i could see stuff already caked in it (barf). The towels were so old they were shedding purple lint all over me and even worse had hairs imbedded in them. so when they dried off my hands and feet, a stranger’s hair got stuck on me (double barf).
I would seriously never come back here.

This has been the worst and most UNCOMFORTABLE experience I’ve had at a nail salon, and the only reason I tried this place was because they are currently running a special on Groupon. I was alone with a male manicurist named Jayden who told me that he was going to give me the pedicure, and that the other manicurist will be in shortly for my gel manicure.
He gave me a massage for about 45 minutes (that doesn’t include the pedicure itself) and kept placing my foot around his groin area which was so inappropriate, and I kept trying to pull my foot away. Then during the massage, he placed his hands all the way up to my thighs and I told him I was done with the massage, but he did it again. I felt absolutely violated and couldn’t even finish my manicure and had to get out. On top of all of this, the other manicurist showed up an hour late. I paid and left frustrated and so disgusted.
Absolutely unprofessional and I wouldn’t want anyone to go through this. Looking through the reviews, I believe both these individuals run the salon which means my complaint to management won’t do any good, so I’m moving forward to see how to complain about this business to the city of Beverly Hills.

HORRIBLE experience. DONT EVEN HAVE PEDICURE CHAIRS, just an office rolling chair and a bucket, and my toes were cut multiple places, infected, and brutally treated during the whole pedicure. And when I told him to be careful since he’d cut me, he said ITS NOT THAT BAD and poured acetone on them, burned like fire. My feet were red for DAYS after. That’s just the beginning.
There’s another Unilocal listing for this place, I left a lengthy review and photos along with others. Read it and save yourself a horrific experience.

It’s interesting how a lot of the 5 star reviews are not real Unilocalers.
Anyhow, this place is the worst. They don’t stick to their appointment times. They lie. They rather not get business from groupon buyers. I hate writing bad reviews but when a nail salon blows your business 3 times in a row? Totally unprofessional. There’s too many other nail salons to choose this one.

**Nail Salon Review **
STAY AWAY!!! WASTE OF TIME!
If I wasn’t clear enough the first time — I’ll say it again: STAY AWAY!!! Don’t bother trying to use your mani+pedi Groupon here — instead, go get a refund from Groupon ASAP, which is what I intend to do. This place is a sad excuse of a business!!! I tried THREE TIMES to get an appointment, and each time was a BIG FAIL.
First time: I call the 714-​area code phone number listed on the Groupon to make an appointment, as the Groupon instructs. I ask the person who answers for a Groupon appointment, and she (I assume it’s Haimi, the owner?) says «Come at 5pm.» Ok — fast forward to 5pm. After finding and paying for parking in a busy part of Rodeo Drive, I arrive for my 5pm appointment and am hastily greeted by the owner (I assume Haimi). She says, «I can’t take you right now because I have other customers» and points at one person sitting uncomfortably inside the tiny salon and another 1 – 2 customers waiting outside the salon. I say, «But I have a 5pm appointment, which is what you told me earlier today,» to which she responds by waving her appointment book at me, and asking rudely if my name is on there (it’s not, because she DID NOT take down my name when I first called her). She also denied/​pretended that she didn’t talk to me on the phone earlier today — who does that? When I start showing signs of frustration and asking her why it’s my fault that SHE FAILED to put me into her appointment book, she offers to reschedule me to a future day (the following Tuesday). I reluctantly agree and watch her write my name and number down, since I figure I already paid for the Groupon (probably the same logic that Haimi is banking on too!).
Second time: On the afternoon of the following Tuesday, I call the 714 phone number to confirm my appointment for 6pm that day. She answers and says «Oh I’m glad you called, I’ve had an accident and won’t be going to the salon at all that day.» To which I respond, «I’m sorry about your accident, but is there another nail technician who can reschedule me, or take me at my 6pm appointment time?» She then explains that she is the only one who has keys, yada yada. I also really doubt she was going to call me to cancel, since I was the one who called her first to confirm. I’m pretty positive I would have showed up at 6pm to a closed salon. So I keep pressing the issue and ask to deal with someone else (perhaps someone competent in making/​keeping appointments?). So she says, «Ok, text me at the 714 number you called me at, and I’ll reschedule you via text.»
Third time: I text her at the 714 number, as she told me to. At this point you can probably guess what happens next: NOTHING. NO RESPONSE from this Haimi owner person.
Bottom line: Haimi Nail Salon (and the owner) is 120% unprofessional and A COMPLETE WASTE OF TIME. It’s no surprise that there are plenty of NEGATIVE reviews on this place before mine. Once you factor in the drive/​commute to this place, paying for parking on busy Rodeo Drive, and the annoyances of dealing with Haimi’s flakiness, it’s TOTALLY NOT worth the Groupon discount.

I get gels every 3 weeks, found the groupon and tried this place out. I loved it, Haimi is the owner and main nail tech and she’s the first person I’ve gone to that I actually wanted to and enjoyed talking to. Usually I sit there quiet and try to relax but she was great to talk to, did a phenomenal job on my Gel French Manicure and even filled the two that broke. She filled them so well you can’t tell a difference from my real nails they blend beautifully I posted a picture.
I’ll be going to her from now on.

Haimi does an amazing job on my nails. I first came to her during prom season with hopes of getting a good deal on a gel nail set, and I surely did :-). Her deals are up on groupon which makes her that much more up to date with today’s deal saving services. I highly recommend her!

I have been going to Bruce for years and I will follow him anywhere, even to Beverly Hills. He is a genius with short hair and color. I have gone to many different places for bleaching and my hair has turned every other color but the color I wanted, as well as fell out. Bruce gets it perfect every single time and I’m always in and out of there very quickly. I love the comfortable setting and the friendly atmosphere.
I have also gotten a manicure and my eyebrows done by Hai Mi and she is absolutely wonderful. Together, they make a great team in B.H. It saddens me to see so many people bashing them, and sadly, I think it’s because many who go to BH aren’t used to a black man doing the damn thing and Bruce does. With all shades and colors, he is a hair perfectionist.

Today was my first time and I would have to disagree with these 1 star reviews and find it really hard to believe. HaiMi gave me great service and made me feel very welcomed. She was very sweet, giving, and respectful. She did a beautiful job on my hair and nails and i would recommend people to come here. Thank you!

I call the same day and they were kind enough to squeeze me in. I arrived 5 min earlier and they started to work on my pedi and right after that I was ready for my mani. I recommend this place, nice people and nice job