Jimmy Choo

My friend and I stopped by yesterday just to look around. The two staff were very friendly and made us feel welcome, a rare and pleasant surprise for being on the drive. If and when I can afford something from here, I will remember the kindness of the staff and the fabulous heels.

Best selection in-​store that you can find in L.A. Workers were helpful and kind. Security likes to act like it’s the White House, lol I usually breeze past them and move on to the point of my excursion. Shoessssss. Now if only I didn’t have to endure the vanity of tired, try hard Rodeo/​Beverly hills, I’d be in heaven. :)

Wow wow wow wow.
All I can say is a big thank you to this Jimmy Choo location. I’m pretty far from Rodeo Drive, but I will come to this location anytime/​anyday of the week just to get the service I got from this location. Chase Fedderson and his manager (pardon but I do not recall her name) gave me some of the best customer service.
I bought a pair of Men’s Patented Leather Hi-​Tops in January 2015. That whole process took me forever because it was my first pair of Choos. I shopped around a lot on Rodeo and at the end of the day didn’t find anything better than what Chase had shown me.
Fast forward 3 months, 3 or 4 wears of the shoes, I noticed that the leather was cracking and I was so so upset. I had cleaned them and kept them in the dusk cover the entire time, so I decided to give Chase a call. He contacted corporate or his manager and told me to come down so he could look at the shoes and try to see what he could do. Do to my scheduling I wasn’t able to make it down until a week later, but the manager (female, dark long hair) already knew my situation and was ready to help. She told me that she would send me a new pair free of charge to my house overnight. I was beyond happy and left my old shoes there. I was astonished that the issue was handled so promptly and properly. I work at a similar designer and being in retail I know sometimes things can be tough on sales and such but I really do applaud this Jimmy Choo location for helping with my issue.
Overall I’m 100% coming back to this location anytime I want a pair of shoes.
Chase was so helpful and I recommend going to him!

My apologies to Nikki, the wonderful sales woman who I bought the original shoes from, because you were great! But the customer service in this store is lacking. Let me preface by saying that I own three pairs of Choo’s and have not had any problems. However, after purchasing a pair of $ 700.00 shoes from this location, wearing them once… Yes once, for two hours, the inside sole of both shoes came off. Like glue all over my feet, had to go back to my hotel room to change off (by coincidence, another woman at the event, had on a brand new pair of Jimmy Choo stilettos, first wear, and her stiletto heel broke off while dancing). I was furious! And I was even more furious when I went back to the store the next day to exchange damaged pair for a new pair and told they would fix by re-​glueing, but would not exchange. I mean, I’m sorry, but that is utterly ridiculous! I remained firmed that I wanted new shoes and the manager finally relented, but said that it would probably happen again. Well dear manager, you were right. This time, I got in two wearings. What a joke. I had been warned once, by the gentleman I purchase shoes from at Neiman Marcus not to buy Jimmy Choo. «Poor quality, you’re better off with Valentino or Blahnik» He told me. Yes Ari, you are correct.

I disagree about the previous reviews about Nikki.
She was GREAT with me!
My first pair of Jimmy Choo’s were purchased from this location. Before driving out to Beverly Hills, I called the store to confirm they had the style and size I was looking for. Nikki was so kind and found the shoe I wanted. She was able to put it aside for me until I arrived. Once I got there, I met with Nikki and tried on the Anouk in nude. I also loved a few other styles and she resulted in bringing them all out for me to try, without hesitation. She and the staff were great! Will purchase from them again!

Apparently they don’t want people like me, who can’t afford their shoes, but want the experience of putting on a pair of shoes that cost more than my house payment, in their store. However, Louis Vitton was more than willing to let me try shoes on and so was Versachi. When I strike it rich I will buy Vitton/​Versachi over Choo…

Choos are awesome no matter where I see them but shopping here at the store is my first preference because the salespeople were soooo nice, helpful and pleasant to deal with. It took me three separate visits to finally make a decision and they were never pushy, never impatient, and they really seemed to know everything there is to know about their brand.
I do think the shoes hold up much better than the handbags though.

They settled for the full amount including punitive damages. Too bad they didn’t do the right thing in the first place, it would have saved them a lot of money and time! If you visit a jimmy choo store you’ll notice that the return policy is now clearly posted! Thanks Jimmy for the $ 2000, I bought a Prada bag! The lesson here people is never let anyone try to lie and manipulate you. Stand up for what you know is moral and correct. The little guy does win!

This store was alright. They had a 50% area which was surprising. But the gal delivering shoes had no sizes left and pressured into buying a pair that wasn’t the one I wanted.

This review is specifically about Ricardo. I walked into the store today frantically needing a sandal for a photo shoot and he was so lovely and wonderful. I literally went looking all over town for the right shoe and found the right one here. Ricardo was genuine, sweet, down-​to-​earth and not «sales-​y or pushy.» It’s rare to find a sales associate as refreshingly authentic as he. Thanks Ricardo! — Sincerely, your «Anne Hathaway».

i bought a jimmy choo bag in france during my trip overthere 9 months ago in a jimmy choo store in Paris. i paid almost 2k for it. i was thinking that it is going to be safe because we have a jimmy choo store here. 2 weeks ago i found out the stitching fell apart and i have a hole in the bag. i was very upset and called the southcoast store. they told me they cant do anything about it and wouldnt even fix it. i was very dissappointed. i have been collecting handbags all my life and would never buy their brand again. they also told me that they will not take care of any foreign purchase problems. they wouldnt bother to even ask me to show the authenticity card of the bag or see my proof of purchase. this brand handles their customer service exceptionally horrible if something goes wrong. by the way, i bought the bag 9 months ago but have only taken it out and began to use it for 2 months. My bag was from their store and for them to not take care of the problem or not even care about their customer service at all is degrading their brand among all designer bags. lastly, this is the first comment i ever wrote on Unilocal

Amazing Shoes and Purses — of course for Women. Jimmy Choo does sell Men’s, but not at the Rodeo location. Staff is great, attentive and willing to help any way they can. Always worth a stop when in the area.

Hands down the worst service i’ve ever experienced in a store anywhere. I probably have about 10 pairs of choo’s that i’ve bought at either saks or the south coast Jimmy Choo and have always had a great experience. If anything was ever wrong, they replaced the shoe or sent it to be fixed.
I bought a pair of nude open-​toe platforms at this store about 2 months ago. After wearing them 3 times the shoes started to have some serious wear and tear that is not normal for a shoe that costs $ 700. I’ve worn my other shoes for years and they are fine. This particularly shoe had threads coming out and the shoe was literally falling apart which means it was just poorly made. Took it in to see if they could do something about it and they were extremely rude and basically threw me out and said they couldn’t help me and it was all my fault. They gave me a card of a shoe repair place and said to deal with it myself. Seriously! i’ve worn it three times for a total of 3 – 4 hours of wear time. Probably not the best idea to piss off customers who are regular buyers or know the c-​level executives at the company. This might be my last pair of choos, i don’t believe in buying from companies that hire such obnoxious staff

The staff were very attentive to me and extremely helpful. The store wasn’t too busy and they spent ample time making sure my experience was fantastic. The guys all made my trip very welcoming. Although I didn’t purchase anything on this trip, the next time will definitely be at this store.
Don’t go in here looking like a slob and expect for people to wait on you. You aren’t Julia Roberts and this isn’t Pretty Woman.

I was just at the store. I love Jimmy Choo and have been wearing this designer for many years. I usually get my shoes online or in Las Vegas or Saks. I am never ever purchasing my Choos at a different place than the Beverly Hills store! My experience was awesome. I got there late in the day and Aston showed me zillion pairs of shoes. He was sweet, patient, and amazing. He gave me good advice on how to wear the heels, color combinations, outfits, etc. Nikki was also super amazing. She commented on the shoes, the style and she was very sweet and nice all along. I am not sure what happened with the other reviewers but I have to say that I had the best experience ever. I usually shop at Barneys, Bergdorf when in New York, and Neiman and in all those stores I got some kind of attitude first time I visited until the SA realized that I was a serious customer (I buy nice stuff but don’t dress the part when it comes to go shopping I want to be comfortable and I am usually walking so it’s tennis shoes and an oversized purse). That did not happen today, much to the contrary, they treated me great so I am going back there as soon as I make up my mind about my next pair of Choos.

Wonders never cease!
I 100% without a doubt completely agree with these women about Nikki. She started out helpful during my visits but she soon became brash and tactless, asking personal questions that made me uncomfortable. The final straw came when I went in to buy a pair of boots but it wasn’t available in my size. She found a size for me in Hawaii and said that she can get it shipped here. Without informing me, she charged me the shipping fee which was close to $ 20. Adding insult to injury, I had the shoes shipped to their store! I should have complained but I let it slide.
When their new store on Rodeo Dr. opened (they used to be on Canon Dr.), I thought I’d check it out hoping not to encounter her (wore big sunglasses inside the store). Surprise, surprise, she was there and she remembered me. Found another pair of shoes I liked but didn’t have in my size, she offered to find a pair and have them shipped. I reminded her that she charged me for shipping the other time and she said that she can do it for free. It sure made it seem like I was the one asking for a favor! I declined and left the store fast. Since then, I have avoided the store completely. If I fancy a pair of Choos, I go to Saks or even as far as the Jimmy Choo store in Palazzo in Vegas.
The store itself is nice. It’s three times the size of their old place. They have a large collection of shoes and bags — although there are certain shoe styles from certain collections they don’t carry (and apparently, my size). And it’s certainly in a better location, their old place was three blocks east, closer to Santa Monica Blvd.
I want to say that it’s unfair to judge a store based on one person. I’ve seen other people work in the store but honestly, they come and go so quickly that it’s hard to deal with anyone other than her.

I completely agree with chloe w. Let me just preface this by saying that I am a loyal customer of Jimmy Choo (shoes) and will continue to buy their shoes at other locations. However, Nikki is obnoxiously rude and should not be working in customer service especially for a designer such as Jimmy Choo.
I live in DC and called the Beverly Hills store to ship a particular shoe to me since they were one of just 2 locations that had my size. After she gathered my info and rushed me into getting off the phone, I asked if there was a way to have her send the shoe to the store near me so I didn’t have to pay for shipping. She had the audacity to say, «so you just made me do all that work for nothing?!» I replied, «Excuse me? I simply asked if there was a way i could avoid shipping costs.» She then said, «haha, I’m just kidding.»
I should have canceled the order that second but my desire for that shoe outweighed Nikki’s unacceptable behavior.
My advice: stay away from this Jimmy Choo location… Nikki will not give you the experience you deserve for spending that much money for a shoe.

the saleswoman nikki is a terror to work with. she is rude and snobby and does not return phone calls. i wanted to get jimmy choos for my wedding shoe and they were the closest place that had them so i had her send me a pair. she was not very nice on the phone and it was not a good experience. i asked her if she could send the shoes to me at work and she said she had to send it to the same address as my billing address which sucks but i didnt have a choice. when i got the shoes after going to ups after hour pick up i noticed the shoes were damaged. i called her pretty mad and she was like they are perfect. i was like «look lady, if they were perfect why would i be willing to send them back to you?» i had to spend my own money to send the shoes back and after she recieves them she calls me and said that she can fix the damaged parts and send it back to me at my work address. i was like why couldnt you make that exception for me in the first place.