Mary Kerr, MD

Dr. Mary Kerr herself is one of the most kind, genuine doctors I have ever had. She spent over an hour with me explaining everything in detail, answering any questions I had. And even giving me the more wholistic approach because she knew that was what I was into. She was amazing. I did have to wait 45 minutes past my appointment to see her, but i believe that is because she takes her time with you, once she is in the room with you she is with you. That is rare to find in doctors these days. Why I am only giving her one star is because of her receptionists. I have important records I need (ed) faxed over to a different office and I called their office and left messages multiple times before I got someone on the phone, and then they assured me they were going to fax it by the end of day and that they would call me to let me know. Never heard from them. I let a couple days go by and called to check in with the other office they were sending them too and they hadn’t received them. This process was repeated FIVE TIMES, and to this day my records have still not been faxed over. Bre was the woman I spoke with who, everytime, assured me she would do it in the next 15 minutes, and I asked her to please call me when she had because I had been told before that they would be sent when they hadn’t and she said she would. No phone call, no records. I believe there is something morally wrong with holding someones files when they need them. So because of these situations that is what my rating is. I hope that Dr. Kerr is aware of this and gets a whole new staff at the front because she is too good to be brought down by a bad staff. And if any of the staff are reading this, i still need my files.

Dr. Kerr is the best. Her front office (with different staff) was amazing at one point. Current receptionist is very unprofessional and rude. Five stars would have been given with the exception of her staff member’s rudeness and poor character of professionalism. Presentation is everything. Dr. Kerr is very patient and understanding and treats her visitors in a non-​foreign manner. Very welcoming and explains in detail with an amazing sense of humor to brighten your day. Dr. Kerr is very professional and personable. I have referred lots of fabulous women who had no regrets with their experience going to Dr. Kerr. Again, if her front office receptionist presented professionalism and a welcoming demeanor, FIVE stars would truly be well deserved and awarding.

I have been a patient of Dr. Kerr’s for almost 8 years. I thought I had found the perfect doctor — a kind, compassionate doctor who took the time to get to know her patients and their concerns both in the examination room and over the phone. I sent several friends and family members to her as well, all of whom had a similar initial experience with her. Sadly, however, as her office staff changed, her front desk person/​team became rude and ineffective. I would wait for weeks to get answers to test results and when I’d get them, they’d be left on my voicemail by her receptionist or office personnel– not even a nurse. Prescriptions would sometimes take a month and multiple requests from the pharmacy to get filled, and calls to the doctor would go unanswered or there would be terrible miscommunication and I’d get information on something that was totally irrelevant to my situation. When my friends and I all started comparing notes, we realized we were having the same issues and one by one, my friends began to find other doctors. The final straw came when I was berated by the receptionist/​office manager over something that was between the doctor and me and had nothing to do with her. When I confronted her later to say I wanted a copy of my records, they were withheld, and I had to lodge a formal complaint to finally get the copy of them. Dr Kerr is a really good doctor, but her staff is a liability.

Dr Kerr is AMAZING! She has been my doctor for many years now and I would never go anywhere else! She is knowledgable, patient, very detailed in making sure you have all the information you need and then some. I have never had a doctor who took the time to explain everything to me the way she does. She is a rare gem. She truly cares for her patients and it shows.
I have recommended her to many people and when i see them they are so excited to finally have a doctor like Mary Kerr. You will never find a doctor who takes the time with you that Dr. Kerr does. She has that small town doctor feel, where she knows you and cares and is always available, but with that big city knowledge and respect in her community to get things done when you need answers in a hurry.
I can’t say enough about Dr. Kerr. And if you become one of her patients… you will feel the same.

I adore Dr. Kerr. I’ve been with her for years. I will not go to another gynecologist as long as she is still practicing. Whether or not I have an insurance that she accepts, I go to her and sometimes pay out of pocket. She is so warm and equally knowledgable and talks to you for as long as possible about whatever you need to talk about. Her staff is great too. They remember me when I call. She always gives me more tips about things and samples too. Her bedside manner is the most delightful I’ve ever experienced. She is the only doctor I refuse to let go of.

My experience with Dr. Kerr and her staff has been very disappointing. While she spends a lot of time with you during your visit, she is terrible following through with lab results. On three separate occasions I have tried to obtain lab results. On my first visit it took 6 phone calls and getting very upset until I finally heard from her. She apologized and said she only received one message. She assured me she would talk to her staff. Unfortunately, I now know that this was not an isolated occurrence. Three weeks ago I had an MRI that she prescribed. After phone calls and assurance from her staff that she would call back in the morning, she still hasn’t called me. One staff member told me she could email the results and to get my internist to read them. I want to hear from my gynecologist who prescribed the MRI not my Internist. Waiting 3 weeks for results when you are worried about a potential health problem is unacceptable. There is either a breakdown in communication between the rude staff and Dr. Kerr or she has over extended herself with too many patients. I would not recommend her to anyone. It’s upsetting because I really thought I found a good gynecologist.

She has to be the best doctor I have ever been to.
I wish she took more insurance options, but she is what a doctor SHOULD be.
Incredible. Took her time and spent 40m answering all my questions about fertility, birth, etc. We love her.
~N

I can only repeat what other positive women have said about Mary Kerr. She is simply the best most thorough and caring doctor. I also use her as my GP — she is that good and thorough. She takes her time and explains every detail going on with your body.
On a total overall health level plan I believe I am in the best hands with Mary Kerr. I love her staff too, they are sweet, helpful and all so committed to what they do.

Dr. Mary Kerr is truly the best doctor I ever had!
Not only she is very knowledgeable but she is also very sweet, compassionate and she loves what she does. She was able to explain me things, also besides gynecology, that other doctors were never able to explain to me.
You will have the best experience here. She doesn’t rush at all and she really takes the time to explain everything you need to know. She will talk to you as a human, not as the cold, regular, common doctor.
Dr. Kerr is absolutely outstanding! I feel so lucky that I’ve found her! I love her so much!

My first wellness appointment was a wonderful experience. Staff was very friendly and helpful. Dr. Kerr was on time very caring and nurturing, easy to talk with, lots of laugher and giggles. She really cares and shows it by taking notes and providing patients a copy for future reference. Didn’t feel like I was in a production environment; i. e not filling a quota for seeing number of patients per day.
LOVED the cloth gowns – no paper gowns here!
SInce it was a year end appointment they’ll check my insurance first before billiing me. That was the icing on the cake! I have already referred a girlfriend.

The best most thorough & caring doctor you can find. I use her pretty much as my GP not just for OB/​GYN she is that good & thorough. She is very nurturing & she takes her time & explains everything going on with your body.

Dr. Kerr’s office staff had a makeover and they are excellent now! All of my issues from my earlier post have been resolved and in the end I was not responsible for any of the surprise bills. Since then her office has been so helpful in working with me for everything from scheduling appointments, to answering questions and figuring out surprise charges. Dr. Kerr is now officially my favorite doctor of all time. I seek her advice for everything, not just OBGYN related but everything. Her bedside manner is excellent, she makes me feel so comfortable and safe to talk to. She’s very knowledgeable and really takes the time to care, to talk with you about everything that’s going on, what could be causing it and the different options for resolving whatever it may be. I recommend her to all of my friends here in LA and to all of you. She really is fantastic.

Dr Kerr is the best doctor I have ever had. She is smart, patient and genuinely cares. She also goes above to make sure that every question is answered and really puts my needs. I have been seeing her since she first opened her practice and been been through pregnancy, delivery and a few other things I won’t mention of Unilocal!I cannot say enough positive things about her and her wonderful staff including the unflappable office manager Kim!

Dr. Kerr is truly an outstanding physician. She takes her time with you during the appointment so you don’t feel rushed or as though your questions went unanswered. Her staff is friendly and professional. Hands down the best Dr. I have seen. Thank you!

When I had PPO insurance, I saw Dr. Kerr, and I was very impressed by my first meeting with her. For new patients, she allots over an hour of time to do a thorough exam and answer any questions. She has great bedside manner and talking to her about any lady issues feels like talking to a good friend.
Her office is a clean and pretty space, something you would expect in Beverly Hills. There is parking in the building, but the office does not validate. Your best bet is to street park.
My only critique is that the office could improve their communication with lab result follow ups. Twice, when Dr. Kerr said I would find out my results in two weeks, I wouldn’t hear from the office and I’d have to call myself. During my final visit at the office, I called and they said they would call me back later in the day. They didn’t, so I followed up again in a few days. Maybe there was not a sense of urgency because there was nothing wrong, but it still would have been nice to know when she said I would know.

Dr. Kerr is an excellent physician. I saw her this week and she has a new beautiful office in Beverly Hills. Congrats Dr. Kerr!!! So happy for you!
I’m so grateful that Dr. Kerr is my doctor. She listens and truly cares. She is extremely thoughtful and intelligent. I feel that I’m in the best care with her.
Her staff is excellent too! Kim her office manager and Jeanette her nurse all make a great team! If you’re looking for a fantastic doctor in Los Angeles, Dr. Kerr will be your best choice!

Dr. Kerr has been by my side since late 2010. She and her staff have been nothing but wonderfully understanding in dealing with my worrisome, Type A, über-​communicative personality!
I say she’s been «by my side» without exaggeration. Having double-​majored in Womens’ Studies, Dr. Kerr has a senstitivity towards womens’ health I have not seen ANYWHERE. With every visit, I get a comprehensive talk, diagram and follow-​up as to what’s going on, with the added pleasantry of life lessons from a woman who really exudes and believes in Woman Power!!!
Jeanette and Kim, my two favs and her assistants, are utter and complete dolls! I even call and bug them with random insurance coverage questions! I come in and out of that office feeling like everyone is rooting for me…
Doc and her crew have seen me through a valley, and continue to care for my well-​being now that I’m out of it. You will not go wrong by making her your doctor as well.

Just had my yearly today! I was running late, sorry to everyone after me. Dr. Kerr is just so great! She still spent lots time with me going over every aspect of my well being.
Her office staff was super friendly and zipped me through the appointment.
I would suggest making the first appointment of the day and expect to spend at least a hour there. She may run late but she is worth the wait!

She is the most generous, knowledgeable and caring doctor that I have ever known. She will make you feel like the most important person in the world. Her appointments do indeed run late but that is because once you enter a room with her and she closes the door, she will give you really thorough examinations and will gladly explain everything in detail and answer any questions that you may have.
I honestly love and admire this woman. She is so incredibly talented and yet humble and genuinely passionate about her work. She really is the best doctor that I have ever known.

Dr. Kerr may be a good doctor, but her clinic runs like a trendy club on a Saturday night.
After waiting 6 weeks for an appointment, I arrived 15 minutes early. I talked with another patient of Dr. Kerr’s in the waiting room who had an appointment 30 minutes before mine who still hadn’t been seen. She said this was typical of Dr. Kerr’s office. In her words «Dr. Kerr is great, but I have to block 3 hours every time I have an appointment because this office is always running waaaaay behind.»
35 minutes after my scheduled appointment, one of the staff alerted me that Dr Kerr wouldn’t be able to see me for another 45 minutes because she had an emergency. Since I work, I was unable to wait, so I opted for rescheduling. The next available appointment was in SIX WEEKS!!!
And yes, all the while my car was in the «$ 1.75 for each 15 minutes» valet. (Dr. Kerr’s office does not validate). I demanded that they pay for my parking (they gave me a $ 5, which did not cover it but was better than nothing).
I requested that they shred my chart and left the office, without an appointment. Perhaps Dr. Kerr is a great doctor, but she clearly does not understand that turning away new clients is a respectful thing to do if she truly does not have time to accommodate seeing them. I left feeling like my time had been disrespected.