Massage Envy – Beverly Hills

Do not sign up for the monthly massage! My first massage here was good and I got suckered into the deal. Well, it was all downhill from there. If you get stuck in the back room it will sound like someone is coming into your room every 5 minutes. After that I had a horrible therapist who reeked of garlic and seemed as professional as a meat grinder. It was so bad I had to cut the massage short as I was getting more stressed out the longer it continued. I spoke to the manager about it but she couldn’t have cared less. Well, I signed up for that dumb monthly so I guess I have to use it right? Well no dice because every time I try to call for an appointment, I can’t get it whenever I want to/​need to go. They never have availability. Which is shocking considering how badly they suck.

Worse massage experience– coming from someone who gets them weekly for over ten years. Majority of positive reviews here are likely from personal relations.
The one star attributes to: some parking spaces in back, bathroom and entry area clean, booking and checking in– easy, fast, and the front desk employees were polite and courteous.
Zero other stars: 1-​hour massage is a deception.
I was told to arrive 20 minutes early to complete paperwork. 2 pages of check boxes– mostly blank– took a total of 60 seconds. Water and skin products to sample in the entry area made the 18 minutes pass swiftly enough, even though the therapist was then an additional 5 min late. So far the experience was still neutral.
At 4:05 I was called in by the therapist. She led me to a room and asked if I had any special requests — I asked for 5 minutes reserved at the end to work on the neck area. I was very clear about the neck as this was the reason I came in.
About 10 minutes later, about 4:15, the massage began and in the first minute she informed me it would be over at 4:55 because they deduct 10 minutes for you to dress. I reminded her she began late, that I paid for a 1-​hour, 60 minute massage not a 50-​minute, and that I am able to dress in less than 2 minutes. She said that is the policy and that it was too bad no one had explained that to me. I accepted her story but found it disappointing to say the least about the false advertising and deception and the way the information delivered deleting any relaxation at the moment.
Next, the pressure had to be repeatedly adjusted for the first 15 minutes and then I gave up and tried to be positive to enjoy the short time left.
Then, she said we were coming to an end after barely completing only one side of the body. She was ready to wrap it up after about 35 minutes. I asked if this is how it normally goes and the response was: if you want a full body then 1.5 hour massage is recommended. Seriously! I was given the unprofessional impression that the massage therapists are worked very hard here — in an assembly line fashion. But, perhaps they simply choose to devote more time to certain customers.
I was looking for something more substantial than the $ 25 Thai massage experience across the street and more affordable than then $ 100 – 200 luxury spa massage experience — I thought this place would be the perfect affordable alternative for regular weekly treatments. I was wrong.
As i left this place i thought my money would have been better invested at the $ 25 thai massage spot down the street. at least there, if you say you have a neck pain they try to help and not make you feel you need to rush out.

Nice and clean with positive vibes.
Very good staff! Will always book my appointments here.

It was my first time at this location. The minute you walk in you are greeted with a smile and hello. I had no appointment as I walk in. I was in the area and wanted to see how good the massage was.
After giving them a try I was very pleased with the massage and service I got. As we all know you have a lot of choices when it comes to massage places. If you live in the area or are near here I would recommend coming here.
No questions I will come back here again. I could not be more happier with the massage I got.

The room was freezing, it felt like a cold breeze hitting each area being massaged with lotion. I asked if they could fix it to no avail. The bed was cold and heated pad was not warmed in preparation for the appointment. Massage therapists hands were hard and cold like ice. The actual massage started at 1:15pm and ended promptly at 1:59, which is 44 minutes, not 60. I told the front desk and they just said a simple sorry and sent me on my way as though it was acceptable.

I have been to this location several times and I love it! They truly made sure to customize my experience each time. Once, I just wanted to relax. I didn’t have much of a history in massage so I didn’t really know what to ask for. The people at the front desk made sure that they asked me questions so that they could find the perfect therapist for me. They set me up with Vidal who was AMAZING! After that, I was hooked. Since then, I have seen Ellie, Terence, and Copeland. All of which were awesome. When I saw Terence I had a shoulder injury and he was so knowledgeable! I would definitely recommend this place.

Came in for a much need relaxing massage. Will be back soon for a facial. Friendly staff. Glad I stopped in.

I never write Unilocal reviews but I need to let other people out there know how horrible this place is. I recently visited the Beverly Hills location and I extremely angry about the way I was treated. I called in a few hours prior to my appointment because I was having major neck/​back pain on my left side. I called and the receptionist booked me for a 30 minute appointment for 4 pm. I was planning on leaving at 4:30 pm since I was booked for a 30 min appointment and going home to change and go to work. I am a registered nurse and was supposed to work overnight that day. Instead of taking my usual nap before working all night, I came into massage envy for my appointment due to my back pain. Anyways, when I got there, the lady in the front told me «you can’t do a 30 min massage, we can only do one hour». Ummm obviously if there is time for an hour, you can do my 30 minutes that I was booked for… I explained to her that the receptionist booked me for 30 minutes at 4 pm and I was confirmed in the schedule. She then repeated herself again and said they don’t do 30 minute appointments and that she could only do an hour for me (if I pay for an hour of course). I explained to her that I have to go to work and only have time for a 30 minute appointment. So she basically told me to pay for one hour and just stay for 30 minutes, which is completely ridiculous. I asked to talk to the manager and she said she is the manager. Her name is Whitanee. I asked Whitanee why she is not doing ANYTHING to accommodate me. Her employee made a mistake, I drove all the way here instead of taking my usual nap before work, and she’s telling me the only thing she can do for me is to have me pay for one hour and only receive thirty minutes? That is just so ridiculous. She told me that they called me and left a voicemail, which I never even recieved because they had my cell phone number from 3 years ago on their file, which doesn’t make any sense because I’ve been to massage envy a bunch of times after I changed my number and I have updated my number on those papers that they require me to fill out whenever I go, so someone obviously didn’t do their job and update my number, and I am the one being punished for that? Anyways, I ended up paying for one hour and only got a 30 minute massage because I was desperate and dying of pain. I ended up paying 100 dollars (120 with tip) for a 30 minute massage, and on top of that, having to deal with that extremely rude «manager» who was not accommodating to me at all when it was their mistake. That is just absurd. I used to be a member at massage envy and I was actually thinking about joining again since I exercise a lot and my job is very physically straining, but now there is no way I want to go back there. I was at Burke Williams this past weekend and the way they treated me there was the complete opposite of the way I was treated at massage envy. Words cannot explain how angry and I emailed corporate because I want my money back. And to just add the cherry on top, she didn’t even apologize once to me. DONT WASTE YOUR TIME OR MONEY HERE. It is the worst massage chain out there. Also, I have noticed they always cut my massages short, so this last time I set my alarm on my phone and they still tried to cut it short. And when he tried to end my session I told him it’s not over yet and that I have the alarm on my phone which didn’t go off for another 5 minutes. I know 5 minutes doesn’t seem like a lot but it actually is when you’re only going to be there for 30 minutes. I will never come back to massage envy again.

Awful!!! I have tried this place 3 times and every time has been a disaster. The first time the masseuse sat in a chair the whole massage and used one hand !!! The other times I booked 90 minutes and they just turn it into a 60 minutes witch is really like 40 minutes there. They make sure to bring you in the room 5 minutes late time you change and undress that’s another 5 min and they stop 10 minutes early.
Avoid at all costs. They have so much better places here in La and you don’t have to get caught up in this bull shit membership. If you cancel you have 30 days to use the hours you accumulated.

When booking a massage at this location, request Jonathan and you won’t be disappointed! I have used many therapists over the years but none of them compare to Jonathan. He is simply the best!!! With Jonathan, you get the experience of a high-​end resort massage therapist for a fraction of the cost at Massage Envy. This guy is passionate about what he does and it really shows. If you need deep tissue work done, you will not be disappointed. It doesn’t matter if you book his last appointment, his pressure is consistent and he doesn’t lose energy or momentum. The only issue with Jonathan is that he books up fast, so make sure that you schedule your appointment far in advance so that you are able to block enough time with him.

I have been getting massages here from Hercules for at least 3 years. He always makes me feel better and helps the pain in my shoulders and back go away from stress. Best massage in LA! Thank you Herc!

If I was rating just for a Massage Therapist — Vidal at this location deserves 5 stars and all the glowing recommendations I can give. Tailors well to your specific issues, gives additional advice as far as stretches, and adjusts pressure really well depending on how you are doing.
3 stars because I don’t really trust anyone else there to touch my back, frankly. I hit the jackpot with Vidal on the first try but I needed a massage on a day he wasn’t there and whoever the available masseuse was, I was not remotely satisfied.
Also, the parking situation in their lot is terrible but there is available street parking. Do NOT bother with their parking lot and just find street parking on block west.
General Massage Envy ridiculousness that happens with every ME membership obviously happens here. Read everything really carefully and remember if you cancel your membership there’s a re-​registration fee. You can only freeze for a certain amount of time. Once my freeze didn’t even go through, so I was charged even when I shouldn’t have been.
If you are familiar with ME, go for it. Just make sure you ask for Vidal.

Had a back to back facial and massage treatment, and they did not disappoint! My esthetician was great, focused exactly on what I wanted. One of the best facials I’ve received at any Massage Envy. The massage was great as well, just the right level of firmness, and still to work through the many knots that tied up my shoulders and neck. I feel like a million bucks today, and can actually turn my head today! Winner winner.

The tranquility room is not peaceful. Too loud. In the massage room– I was not at ease as the therapists are loud as they walk by. There is no consideration to keep voices low and quiet. There was high pitched laughter and long conversation right outside my room. Therapists laughing and talking to their clients as they walk out.
The massage was average. Nothing to rave about. But the experience made the massage subpar.
Returning to the counter– it’s all about the upsell. I get that they have to sell memberships– but maybe make sure the experience was good enough to entice me to pay monthly and come here all the time.
While I physically NEED the massage — I can’t imagine coming here all the time and dealing with all the noise. It’s just too darn loud to relax.

I am a member in Pasadena near my house but I took advantage of the many Massage Envy franchise options and had a massage here when I was in the neighborhood.
It is a smaller more cramped space than I am used to. The people who were working that day were new so they were a little slower but they were nice about it.
Overall it was the usual Massage Envy experience. No pretension or snobbishness but still a nice relaxing environment and most of the therapists do a good job. The woman I had that day was pretty good, but not as good as the therapist I usually see in Pasadena. The good thing is with a membership you can keep trying different therapists until you find a good one and then you just stick with them.

To those who get Hercules be careful with his one hand massage, the other hand is being used to chat/​play on his phone. Yes, during a service.

I’ve been here three times now for a massage with Jonathan. I waited to give the review to be sure his work was consistent. He is awesome! I need & enjoy deep work & he does a great job with that. I feel much better the day after my massages with him. I highly recommend you get 90 or 120 minutes with him so he can work out all your kinks.
The front desk staff have always been friendly and the facility is clean & welcoming.

The massages and the therapists are great but Massage Envy is a terrible company. I was going to get a massage. Finally I have the time and now they say the account is not current even though I have 11 left! If you cancel the membership, you have 1 month to use up the remaining sessions. The membership was a gift! My hubby still paid for 11 additional months on top of the one year commitment. I agree – DO NOT SIGN UP FOR A MEMBERSHIP! It causes more stress than the massages relieve. It’s just about the money.

I am one of the customers who would not recommend to take Massage Envy membership or refer a friend. I really had a terrible experience. A year or little over a year, I opted 6 months membership. During the contract, I choose to cancel the membership after 6 months. Guess what, they keep charging my bank after 6 months, which I am not aware of. One day, I noticed in my account and called them. They said I should have called Massage Envy to cancel. I accumulate unused sessions. I canceled my membership and I had a month or so to use those. How can I opt to use so many in a month? They are expensive.
I looked over the web to find the same issue many other customers as well. I called the manager to verify the same and she said it’s their mistake that the computer automatically kept charging my bank. I had 7 sessions unused. She refunded 3 and 3 to use. My contract cost me time and money. I never would go back to the business. I am very sad for what I had to go through.

Yeah… I love it here. The last time I was here, my lower back was KILLING ME! I couldn’t even bend down to touch my toes. The pain was so intense and strong, I didn’t think I’d ever move on from it. So you’re damn right I called to make an appointment that day.
One hour with Caron and my back was all better in two days. Truly, his hands are a work of art and magic. I wouldn’t see anyone else! I’m really glad I signed up to become a member. Hell yeah!