Miele Beverly Hills Experience Center

This review is about the design center experience.
Other reviews used this as a forum to complain about appliance repair or reliability issues. The design center has no control over any of that. Hence I don’t think it’s applicable.
I’m a builder and I came into the experience center to get some assistance on placement of a large combination of appliances selected for my project.
The staff is wonderful. Michy, Michael and Monique. They spent 2 hours with me, trying a myriad of combinations until they reached an optimal solution.
Also, they demonstrated the steam oven, with amazing results.
I really appreciate the insightful and informative counsel they provided. I could not be happier. If there was an option for six stars, Id gladly give it to them!

The showroom and cooking demos are great. But I’ve had my Miele Convection Wall Oven for 8 years and I’m here to tell you Miele is so overrated and I’ve spent so much in the last 5 years fixing it! It breaks and their warranty sucks. Luckily I had purchased the 5 year warranty in the beginning. But seriously! In 2011, I had to replace all the burners (top/​bottom). Months of diagnostics and being without a consistent oven. And just last Saturday the outer glass door spontaneously combusted while pre-​heating. Luckily, no one was in front of it and got hurt! Why didn’t the inner door break first? Strange. I called for a new one, it’s going to be $ 550 + diagnostics and labor, in about 3 weeks. Glass isn’t covered. I get it, it’s old, but it’s a SAFETY ISSUE. Hansgrohe and Hafele have lifetime warranties and it’s mind boggling that Miele, appliances 3x more expensive than a faucet wouldn’t have such coverage or service on their products. Go American or German. Even a GE would have less repairs than this Italian product.

My experience here has been amazing. It must have to do with the new management they have in place. I will start with my story. My parents are doing a complete new construction and were looking at different comparable appliances. They did their research, went to Pirch, asked friends, looked on line and felt that Miele was probably the best suited for their needs. Michy, scheduled me and my mom to come in for a complimentary cooking and lunch class where she highlighted several appliances and showed us how they worked so we can be confident in our decision with Miele and comfortable with using the technology. The class was great! Not only did we learn about how the appliances worked first hand, they prepared a delicious meal for us to eat which included salmon, rice, sourdough bread and banana bread – all made during our 1.5 hour class. We even got a complimentary Miele apron, flour mix and recipe folder. It gave us the opportunity also to engage in conversation with other potential Miele customers as well as other customers that already outfitted their kitchens with Miele and were able to share their positive and negative experiences with the different appliances. The staff was very kind, respectful and helpful. My mom was not sure about which stove top would work best for her as she cooks a lot, so Michy gave us free access to her Miele showroom kitchen cabinets to locate as many pots and pans as we want to try out the stove top to see how it would work. It was great. My parents did wind up ordering the Miele appliances, but there was absolutely no pressure to commit to anything – which made for a pleasant experience. Michy also encouraged us to come back anytime and try out the appliances just to be sure my mom would be comfortable with her investment in Miele. If you plan to go for a visit, I would recommend reaching out to them and making sure they don’t have a class going on at the same time as you want to come, just because their attention will be on the class – which I recommend you signing up for – many classes are free. Also, my great experience was with Michy – so ask for her if you want help with anything. oh yeah and there is one spot in their back parking lot I always try to get if it’s available. otherwise there is street parking on the side street.

I received a call from «Vicki» at Miele support who was very concerned about my experience posted in this review. My faith in Miele has been restored.
As I said in my original post ««It’s not how the experience begins as much as how it ends» and Vicki has done a great job ensuring this was resolved well.

Very annoyed that we drove here to buy a vacuum. Should have just bought it elsewhere for as much service and knowledge as they supplied.
We were told that a certain vacuum head came with a certain vacuum. We got home to find out that it didn’t come with this model. And they were very unresponsive and unhelpful when we phoned them. «oh…sorry».
Nice staff, but useless at help or resolution of issues. Should have bought it on Amazon for as much service as we’ve received. Products are good, but this store is to be avoided.

To give these criminals a single star rating is an insult to the number 1.
Miele made a $ 229.08 charge on my credit card without my authorization or even attempting to contact me before they performed the work. I did authorize their ridiculous $ 125 service charge for just starting the truck engine to come to the house, I did not authorize the repair, nor the use of my credit card for anything outside of that initial charge. I wasn’t even at the house at the time and there was noone there authorized to act in my behalf. The service person should not have had access to anything outside of the last four digit of my card. This is a criminal act and outside of the bank chargeback which has already been credited to my account, I am filing criminal charges. This is not how businesses operate… if they are legit.

Visited MieieHaus in 2003 2005, and 2007 and as a result of hours of research and on site demos at the MileHaus — I own a houseful of this brand
The MielHaus gets nicked down from a 5 for only really dealing with me on a sales level as walk in. Once face to face, I found their people to be superb. The area the mielhaus is located in is super trendy so yeah parkings a pain.
I have–
Vacum-​2013 (on my second one in 10 years)
Washer dryer– 04
Dishwasher-​03
Ovens (2)-03
On all the above I have needed 2 repairs in 12 years both done within a few days of my call to a 3^rd party repair.
This is not a perfect record, but damm solid. So is the product.
Im also convinced their efficiency contributes to my tier 1 water consumption status in a house of 4 with a pool that entertains a lot. My consumption of water and associated soaps is minimal in compared to my old school appliances.
Lots of dis-​satisfaction with installers here.
Rating a product because of the installer isn’t any good isn’t helpful when assessing the brand. My installs all went smoothly — pretty much a regular appliance install from what Ive experienced.
The products themselves have all been superb except for one of the 2 vacuums was a little needy on repair.
Miele– is it worth the money — in my opinion. Yes.
After its all said and done Im going to have a real tough time going to any other appliances and being happy.
Uncle Dave

If only it were possible to rate fewer than 1 stars, or better still, negative stars. Having recently purchased two Miele ovens, the installation experience has been a complete disaster. It’s way to tedious to bore you with the details — other than to suggest you seriously consider a different brand — since the installation experience is just not worth it. Apart from damage to my home, the installers destroyed one oven on the delivery truck, followed by damaging the second oven during installation. And this was after their first attempt when they told me the ovens have a 3 ft power cable, and that the electrician needed to make changes — which he did. Having seen the oven — the power cable is as per the specs — 7.2 ft, so no need for that extra visit by the electrician in the first place. Thanks Miele! Never, ever, ever will I purchase another product that carries your brand. And I’ll do my very best to ensure others know about this pathetic and useless service.