Optometrix

Great customer service. Boris helped me with all the inquiries I had about the glasses and even fixed the missing screw in my old pair of glasses! The atmosphere at the store is that you are welcomed and will be taken care, regardless if you came to shop or just inquiring for general purpose. thank you!

I LOVE this place!
I’ve been coming here for years and recommend them to everyone. My insurance pays for my eye exams and they keep careful records and make sure to check your insurance before your appointment. I buy Rx glasses and Rx sunglasses every year and I’m never disappointed.
This is Beverly Hills so the women who work here look like models and the guys are super cool, just as you’d expect. But these aren’t retail workers, these are professionals who know what they are doing and have knowledge of their business. They have all worked here for years and treat their customers with special care. They will hold a few frames after your eye exam if you want to have your special someone see you in all the choices before you buy.
Lisa is my go-​to person for frame advice. She’s obsessed with frames and she’ll push you just enough out of your comfort zone to pick a pair of frames that you’ll get complimented on and fit your face, but not so far out that you’ll feel self conscious.
You could go to some some place like a sunglass hut and have a gum-​smacking teenager assist you, but why when you can come here? There is no Beverly Hills markup on the prices and you’ll leave with the best sunglasses or Rx frames!

Everyone there is amazing! I have yet to make up my mind on a pair of eye glasses but they all do a great job at walking you through frames. It’s actually a big deal. I need good frames for everyday and you wouldnt believe how many options you have available to you. I appreciated how they asked me what I am looking for in the glasses I want to wear. Then they pulled a bunch of frames out for me to try based on my face, the shape, skin color, style I wanted, color tones etc. It’s made the whole «looking for eye glasses» experience fun and better because I was able to see my options and cancel a bunch out to narrow it down to just a few I have my heart set on. It is a great place and very pricey. I think it’s a great investment though. You know the glasses will last you a very long time with good care. They also do eye check ups and deal with putting in prescription lenses. I’m hoping to buy a pair of glasses soon. I’m ganna need to figure out my favorite frame ahhh!

Amazing service, attention to details just to start. A ++++ store and with CLASS. I recommend this store to anyone in Beverly Hills area.

CLASSIC CUSTOMER SERVICE IN THE HEART OF BH!
Popped in today with 2 pairs that I didn’t purchase from Optometrix, and yet I received the kind of service that a long-​standing and beloved client would receive. Mr. Boris repaired my frames on the spot, generously took time with me, and insisted on not charging. I left knowing that I’d be back soon to buy my next pair from their establishment. In the age of online shopping, it was a great reminder that a skilled professional is still a valuable asset… especially with luxury good purchases. Thank you.

DO NOT shop or order any type of glasses from this place. They just want your money. Customer service is zero… Lisa told me my glasses will be ready in 2 weeks, guest what? Not only it wasn’t ready, she didn’t call me to let me know it’s not ready… after 2 weeks waiting for my glasses I called to see what is going on since I’m going out of country. She yelled At me over the phone and told me we aren’t responsible for anything. I never promised you, your glasses will be here. How come when you were trying to sell me $ 1545.00 glasses plus prescription lenses for $ 400.00 you promised it will be in the store in a week. This place is all about money and charging your C/​C … Do NOT trust them.

So great to feel confident in your doctor. I usually always go to Costco to get my eye and contact exam. It feels so routine. They are supposed to do an exam, but it’s just an eye test. I recently found out I have serious eye problems and the optometrist at Costco never even caught it.
I was referred to Optometrix by my friend Tannaz and ever since I started going, I know that my eyes are really being taken care of and I don’t have to worry about my eye condition worsening due to the negligence during my previous eye exams.
The service is very personalized and the doctor takes his time to throughly evaluate your eyes and get accurate prescriptions as well. Which is important because you don’t get random headaches because of a prescription being slightly off. Best part, they don’t try to up sell you which totally makes me feel comfortable.
5 stars all the way!

I have been getting glasses and prescription sunglasses here for four years now. The eye exams are usually very good and the store has a great selection of styles and brands. They are also willing to order styles that they don’t have in stock which is nice. Apart from this the customer service really sucks unfortunately. There are a few exceptions but some sales assistants have a terrible attitude.
When picking up sunglasses and realizing they had gotten the wrong prescription the SA first questioned me (as if I wouldn’t be able to tell) and after establishing the mistake he said sorry but in a really snooty and sarcastic way. When I mentioned that I was frustrated because I had driven up from Venice just for this he said, mockingly: Venice, Italy? Dude it was your mistake! I’m totally fine with slip-​ups but own it please.
I sometimes hear them joke and be friendly with other customers though so maybe it’s personal, who knows… And I keep coming back, shame on me I guess!

Optometrix was the third optometry office I ended at and is the place I will be going to for all glasses and frames in the future. They have a very wide selection and the service cannot be any better. Attentive, patient, and observant to your needs. Highly suggest.

Big selection of high end, up-​to-​date frames: Tom Ford, Oliver Peoples, Lindberg…
I got help as soon as I walked in, unlike Aspen Optical who completely snubbed me, even after being in their store for over 20 minutes! I brought my busine$$ here.
Everyone I have dealt with has been extremely helpful. The person who helped me on my latest pair was Justin (kind of looks like The Rock) .He gave me all the options for customizing my new frames. You can’t go wrong asking for him. He knows his stuff.
The prices on the Lindberg frames that were in the case were not labeled. I had to ask how much each one costs. However, the sunglasses sitting on the shelves were all priced.
Use the one hour free parking lot on Beverly Dr. This shop is in the middle of a tourist mecca.

Great selection of glasses, great customer service, and cheaper than other surrounding places when it comes to buying glasses. Come see Marco (even though everyone here is great). I will be coming here from now on when it comes to buying new glasses.

The Brentwood office is far superior with an amazing staff. Doctor Z is so great — don’t be put off by the douchy staff in the BH office. They have a Hollywood office now too but I haven’t been there. But seriously — he is a great doc so try the Brentwood store.

I was disappointed with this place. While they have a good selection of frames their lab did a very poor job and despite number of tries they could never get it right. My wife and I had paid a pretty penny for our frames and lenses and ended up having to go for a new pair within a year elsewhere.

I came to Optometrix because they have a great selection of frames. Too bad their customer service is terrible. I came in shopping for new frames and the guy helping me was having a hard time pulling my insurance so he told me to leave all of my info and that he would give me a call. 3 days went by and he never called. So I stopped in again and he like «duh, I never pulled your info and I’m not sure why.»
Long story short, I waited forever for him to pull my info (he didn’t seem very familiar with the process) and I finally got so frustrated I left.
It is a bummer because they have a great selection but the customer service is just too painful.

Dr. Zakheim and Dr. Harris are the best at what they do! They’re very thorough with their exams and the collection of glasses they have are the best. I’ve gotten a few pair of sunglasses here that you won’t find anywhere else, seriously. Anyways, I had trouble reading up close and was getting headaches. Dr. Harris did my exam and she took her time with me and answered every single question I had. Such a beautiful and smart doctor. I trust my eyes with her completely! Now I don’t get headaches anymore and can do work on my laptop all day long. I highly recommend this place. Great staff, amazing doctors and a beautiful selection of optic wear.

1. Lisa– you are super sweet, helpful, and I appreciated your honest opinions when it came to choosing frames. And an even bigger thanks for my disposable lenses you provided so I could actually see myself in the frames :)
2. I AM IN LOVE WITH MY THOM BROWN FRAMES!!!
3. Justin– made the shipping arrangements over the phone a breeze. So professional.
I was more than satisfied with the level of attention and customer service I received. I finally found my fancy glasses I had been searching for!
Now cost: these guys carry really quality frames and glasses, so I went in already expecting a certain price point. I believe that good eyewear is an investment… that being said, frame and lenses came out to being slightly over the $ 1k mark.

I went in yesterday to shop for sunglasses. They have a great, wide selection and salesman Justin Black could not have been more helpful. He informed me of all my choices regarding replacing the scratched lens in my existing sunglasses without pressuring me to pick the most expensive option. He provided excellent service, doing some additional online research for an option that would not actually benefit him (my purchasing a new pair of an old style no longer carried by their shop). He went the extra mile and was professional and welcoming.

I’m a big fan of this place. They take VSP and I got a great deal on my Chanel reading glasses. I like their selection and am always getting complimented on my glasses. They we also very timely with my appointment and on the ball from the moment I walked in the door all the way through to the very end when I finally decided on the glasses I picked. Plus my glasses were ready within just a few days.

These guys are awesome. Fantastic selection of glasses and sunglasses to be sure.
But it’s really the people working there that make it extra great. I went in for an exam and the office/​store was super efficient, on time, and very organized. I walked in and they took care of me immediately. I had a super great, cute guy who handled all of the upfront work and was excellent. Dr. Harris saw me within 5 minutes. She was friendly, explained everything thoroughly so that I felt very well taken care of and trusted her implicitly. She’s a great doctor as well — she does this a couple days a week and the remainder of the time performs FDA studies and surgeries. She’s obviously top notch in her field.
I feel in love with so many glasses in the store. In my follow up appointment I will def. be getting a pair!

Had a great experience at this place and glad to find a great selection :)
Lovely girls working there as well and they gave me full attention ;p.