Progressive Insurance

Progressive Insurance has forgotten the golden rule. Long story but the result is — my truck is sitting in my front yard (right where the driver they insure hit it) with the front end smashed — undriveable! It will stay there four days until a field claims inspector gets around to taking a look at it. Flo does clever advertisements but I suspect she buys her insurance elsewhere.

Progressive Insurance is horrible. When I first got my car, it was on a whim, so I needed insurance to drive it off the lot. I called Progressive, and they quoted me at $ 200 per month for the lowest– liability only on a car that I paid cash for outright. The car is 15 years old, and I have a squeaky-​clean driving record. Not even one accident. I paid over $ 1000 for the 6 month policy. After researching other quotes, Progressive was double what everyone else quoted me. I even got another online quote from Progressive, and they gave me a quote that included renter’s insurance for $ 50 less per month than I was actually paying as a customer.
So I called Progressive to ask why my policy was so high. I told them I felt taken advantage of because my policy was double what every other company was charging. I was then rudely told that it was my policy at Progressive (which I had only had for 3 weeks at the time) was high because I hadn’t had an insurance policy in a long time. That was untrue. The lady on the phone became offended when I told her I felt taken advantage of. They said I couldn’t take advantage of any of their discount programs (such as the good driver’s discount). She never offered me a better rate. She basically got upset with me and talked down to me. I went to Geico, who I got a better policy, plus renter’s insurance for nearly $ 100 less a month. Progressive is a joke. Customer service is awful and their insurance is grossly overpriced.

My representative was an Arizona representative, Andrea Cryer, for this claim. I was very dissatisfied with the procedure and manner in which my claim was handled. After providing a statement of the accident, which I did not admit fault to, I was told that I would have an adjuster come look at my car, as well as get a California representative since this accident occurred in California and I am a California resident. This was done in July. After that, I heard nothing from progressive or my representative on the matter. I called in August 26^th, 2014 to find out information and was shocked to hear that fault was determined on my part, the other vehicle had damages paid, along with a rental car, totaling around $ 800 dollars in damages. No adjuster came to visit me, no information regarding the claim was presented to me, and no other materials were gathered.
Is this how progressive handles claims? I should be in the loop with my representative on all matters concerning my claim and if the claim is finalized, I should definitely be informed. When presenting this information to Andrea, the lack of customer satisfaction and service was astonishing, worried more about proving me wrong on fault rather than determining what materials I actually had in order to prove the damage cost as incorrect. He did apologize for not keeping me informed on the matter of this claim, stating that it «slipped his mind», however the damage was already done without any concern to fix the current issue. All in all, your clients should be priority, I have dealt with claims before and this is by far the most unstructured way in which a claim was processed. I felt that progressive was working more for the other customer (a farmer insurance client, not progressive), than their own.

STAY AWAY from Progressive!!! They are actually pretty good if you have minor damage, but if you happen to get into a major accident where your vehicle is totalled, they turn into bullies and force you to take a ridiculously small amount for your car, no matter what the Blue Book cost is. I did not have the money or time and regret not getting a lawyer to fight them on their final offer of payment for my car. They ended up paying me HALF of what my car was worth and it was clearly the other person’s fault, as they ran a red light and hit me!
I had a very low mileage Ford Mustang and was hit at an intersection by a woman on her Blackberry running a red light. I didn’t own a major credit card, so they were paying for my rental until they determined my car was totalled. As soon as that happened, they gave me three (3) days to find a replacement vehicle, before they stopped paying for my rental, which was something I paid extra for in my monthly premiums. They only paid me $ 6000, after I had to pay the $ 500 deductible, because the other woman’s insurance company took her side, for my Mustang with only 35,000 miles! What a joke! I found another Mustang that was only a year newer than mine, but with almost three (3) times the number of miles for more than $ 11,000! They told me I had to accept their offer of $ 6000 within 24 hours of them offering me the total amount or they said they wouldn’t pay me anything! I asked if they would give me that same amount if I decided to fix my car and they said no, they wouldn’t pay me anything if I did that.
Because taking the bus to work meant three transfers and the train didn’t yet make it to Palms I had to replace my car in a single weekend. I ended with a piece of junk, because they wouldn’t give me any more time to look around. I couldn’t continue to pay for the rental without a credit card, so getting to work was the deciding factor in my decision to take their ridiculous offer!
I should have gotten a lawyer and fought the bastards! They really pushed me around and threatened me and I felt like I didn’t have a choice. Please listen to me when I say you do NOT want to have Progressive Insurance!!!

Progressive insurance charges you $ 50 if you want to switch to another insurance even though you are in a month of renewal /​grace period. Car insurance company that I used to work with in the past always give you a time period to switch if you don’t want to countiue with them. Progressive keep you hostage or they will make you a penalty during the months that you like to get out. Basically they are using the got you tactic. Excellent job progressive on the poor service and above all on your over price insurances. Also excellent with fooling public. Great job!

These guys are horrible. I had to pay storage charges due to them dropping the ball on my claim… F@$! Progressive

I wish I had read these reviews before! I ve had Progressive for years but never had a claim. I now have a claim and my car has been at the body shop for 5 business days (7 including the weekend which the body shop could have worked on my car). They STILL have not shown up to authorize repair. They were supposed to show 24 – 48 hours. Meanwhile I m paying for a rental for 7 days and the work hasn’t even begun nor do I know when it will be.
Like the reveiw below, the people on the phone just keep telling me «oh they will be there today» and nothing happens. I don’t know what to do! I cannot pay for a rental while my car sits doing nothing!
BAD BUSINESS!

Progressive Insurance is terrible at authorizing repairs.
After my parked car was hit, it took 3 weeks for them to get back to me about my claim.
The customer agent was rude and unhelpful. Example: «I can’t tell you how long it will be to get your car inspected. If I look it up now, it might change. So it’s a waste of my time.»
Since that time, my car has been at the shop waiting for an inspection twice. Neither time did their agent show up to examine the car despite their customer service manager promising it would be completed.
When I called to ask about scheduling attempt to have my repairs authorized, the customer service agent informed me that no one had been assigned to repair my car.
Asking around at the Auto Body Shop, they also said that Progressive is notorious for asking repair shops to use USED or REFURBISHED parts.

DO NOT GIVE THEM YOUR BUSINESS.
THEY CHARGE YOU FOR CANCELING YOUR POLICY AND SWITCHING FOR A BETTER RATE ELSEWHERE. It costs them nothing to do this, they admit on the phone they do it simply to get more money from you one last time while they can.
Just learned this and wanted to warn others.