Quest Diagnostics

The absolute worst. Had I Unilocaled the place first I would’ve gone to another QD near my home. I sat there for an hour before asking the genius at the front desk when he thought I’d be up. He said it would another 30 to 40 minutes and then he’s closing for lunch. Pathetic. He was the only person «working» at this office! I gave up and left. What a waste of time and Johnny Quest with the gargantuan eyebrows could’ve cared less. You’ve been warned.

Don’t ever come to this lab! I didn’t even get past the personal they were so rude. I came in and signed in after some time I noticed that we were not being seen, when I ask the front desk male he says we’re closed and won’t be open for another 15 minutes and that is after he was done with a patient.. He was rude and dismissive

This location is not easy to find, you have to take elevator then you go towards to another building with some steps. I like this location better than the one in Alhambra, at least the guy works pretty efficient here.

wish i’d read the reviews before going, but my doctor suggested i come here for some specific testing. i agree with many of the other reviews about the service lacking, but the level of unprofessional behavior here is actually DANGEROUS.
i have no idea how a blood lab, a place that deals only with bodily fluids could be as negligent as they were, but the man who drew my blood was so unsanitary i now feel like i have to worry about contracting a disease from my experience there, no joke.
after being not being able to find my veins and touching my skin without gloves countless times and doing nothing to re-​sterilize, he then put the exposed needed down on the table top, needle touching god knows what. EXPOSED. IN A BLOOD LAB. i assumed it was capped until i looked over at the last second, and he picked it up and stuck me. god only knows what contaminants the needle picked up from laying on the dirty table top before it went into my skin, i shudder every time i think about it, but if end up with aids, or some other blood borne illness i’ll know where it came from.
it’s UNBELIEVABLE to be that someone who’s job it is to be hygienic and sterile in an environment which requires it, peoples lives, health and safety depend on this level of paranoia and care would be so lazy. this place needs to be reported and shut down. it’s literally a matter of life and death how disgustingly indifferent they are to peoples safety. perhaps its a lack of education or management, i dont know and i dont care. my health was put on the line by this idiot when it didnt have to be.

I am currently here and I came on Unilocal to leave a complaint but it looks like sooo many people beat me to it. I should have checked this place before coming in. They never pick up the phones and the guy even states that he does t pick up the phone that all he does it put it on a loop to voice mail. Not to mention their parking situation is crap and the traffic of Robertson is even crappier. This whole operation is crap. Quest is crap. That’s what I concluded. If my doctor or any doctor recommends me my family or my friends I will advice and contest otherwise.

I came here to get a blood test with my mother and I already have a little anxiety with needles. The man who was taking my blood didn’t seem to be professional at all. He claimed he couldn’t find my vein in my arm I normally get IV and blood tests from. He decided to use my other arm claiming he thought he found the vein. I was very uncomfortable with him using this arm from past experiences and shared this with him although he didn’t seem to care. When he stuck the needle in he kept wiggling it around, stabbing in random places and some stabbings were not as gentle. In the end he could not get blood from me, he only got a few drops. I was in tears from the pain the needle had caused and I refused to let him attempt on my other arm after seeing how he handled my first. I walked out with my mother and I am never coming back to this location again.
I couldn’t move my arm at first when I left and I took pain killers to dull the pain. This happened earlier today and I already have a large bruise on my arm where the needle was and surrounding it. I also cannot extend my arm at all without tons of pain.
I would not recommend this place– he even tried to convince my mom to hold me down! The way he did the blood test was painful and unprofessional.

As far as labs go, this is a good location. I need to get a blood test once a month for a while. I always make an appointment at 8:15 or 8:30 am. The staff here is very friendly and consistent. I like that I usually see the same person every visit. It never hurts and they get you in and out quick, I am usually out the door within 20 minutes. However, there are a lot of people who do not have all their documents to have their blood drawn or do whatever it is they’re there to do, but the staff can’t do much about that.

I wish I had seen these results before I went in for lab tests. My doctor had requested these lab results for an important medication that I was supposed to start using immediately. It’s been 2 weeks, and they can’t find my results any where. It’s disgusting to see how stupid, disorganized, and brain dead some people can be especially when dealing with patients’ health.

I went in with an appointment and they were making me wait an hour. I finally said I could come back another day and the receptionist said I should have spoke up (even though I signed in with appoint time column checked). Anyway, they took me right away but 10 days later my doctor said she never received anything from them. After their horrible phone tree didn’t work I got my doctor’s office to call and they got it. I went on their website and sent them an email and weeks later the replied with (call our number and press 2 and the 5…) ugh. Never again…

Woefully under staffed. Super long waits even with an appointment. I won’t be back.

I’m finally getting over the trauma that left me sobbing hysterically outside of this Quest Diagnostics in May 2014. My insurance only covers Quest, so I had read the Unilocal reviews and scheduled my appointment for 11:30am. I arrive 15 minutes early, check-​in and wait. At 11:30am, the man staffing the desk tells me he’s finishing some paperwork but that he’ll get me checked in. No problem. At 11:40am, he starts asking me for my home address and driver’s license and tosses my insurance card on the counter back to me after he photocopies it. He begins to look at the requested labs which I took directly printed out from my doctor’s office to here. He starts getting agitated, stating that the doctor isn’t at the address listed. I look at the forms and state, «Oh, that’s because these addresses listed are suggested places for OTHER services she prescribed, not her office.» He refused to read the paperwork, getting angrier and angrier at me saying that I don’t have the doctor’s address or phone number so he can’t order the tests. He got so angry that he started waving and slapping the papers down on the counter.
I got really nervous and tried to calm him down. I told him I had the doctor’s phone number and address and to please ignore the OTHER addresses listed in the printout because if you READ what the letter says, it clearly states, «for XYZ services, these other facilities are available…»
By this time, it was 11:45am. He said, «You can call your doctor and re-​order the right form, but we close for lunch at noon.» I started to get upset, saying that I work during the day and couldn’t come back in the afternoon. He said, «We close for lunch at noon.» I called my doctor’s office while the Quest technician was still in an irate state, glaring at the clock. I had the Quest technician talk to the nurse in the office to clear things up, and the Quest technician was rude and YELLED at my nurse! He said, «You did not send the proper forms. There is no address. Do your job. You fax me the right form and prescription at this number. You know how it works!»
I apologized to my nurse on his behalf and said, «I’m sorry for rushing you, but he’s threatening to close up shop in 10 minutes — can you fax it right now?» She said she would try.
I stood at the desk, watching the fax machine nervously while the technician played on his cell phone and talked to the other technician about his daughter, glancing at the clock every minute.
At 11:59am, he said, «We’re closed, come back later.» Yup, I was kicked out. He got up, left and locked up. I stood on the sidewalk, in shock with what just happened. I called the nurse and she apologized to me, saying that the doctor wasn’t available, but that she was going to be able to fax a copy within the hour. I said it was OK, that I wouldn’t be coming back to this location. My nurse said, «I don’t blame you — you shouldn’t be getting your blood drawn from someone that rude and angry.» And that’s what did it — I started crying on the sidewalk because I had been so stressed over diagnosing what was going on with me (anemia /​hormone /​electrolyte imbalances — who knew?) that I was just appalled that this just happened and that I’d have to find another Quest and take more time off work to get diagnosed.
So to the male technician at the Beverly Hills location in May — I hope one day that when your daughter is sick and ailing, that she doesn’t receive the mean, threatening service (or lack thereof) that you gave to me and my nurse. Shame on you. I will never get that day in my life back.
To my fellow Unilocalers– the location at Century City was better. Not without delays (despite an appointment), but at least I was treated like a number, not like the scourge of the earth.

i wish i could give no stars. but not for the reasons other reviewers posted. because the man (he was very kind) who attempted to draw the blood of my 10 year old daughter clearly lacked experience. He tried twice — once in each arm and could not locate blood – at all. my daughter remained completely calm. i was incredulous. i went and asked another employee how long he’s been doing this — «a long time» was the reply. i asked how long. pause…“3 or 4 years”. BULLSH**. the other employee went in and drew blood successfully. it never occurred to me to read Unilocal reviews about quest. DO NOT GO HERE — ESPECIALLY WITH A CHILD.

Watch out for this place! Very unhelpful staff, I believe the staffer’s name was Maria Nunez. She just tried to charge me an up front fee of $ 250 even though I’m 100% covered by my insurance. So not only was she rude, and unhelpful, but she’s attempting to scam people for money they don’t owe. So disappointed… what a terrible way to start a day.

Waited two hours to be told they couldn’t service the tests I came in for. As I had ample time to observe other patients, I saw that nearly everyone was forced to wait significantly past their appointment time, and one poor soul left after the «technician» only drew specimen for three of the four ordered tests. There was an argument between the technician and the recipient about who was to blame when they discovered that mess, although later they presented a united front after I began to orally assess how poorly they performed their jobs.

By far, the WORST lab EVER. extremely unprofessional. when I called them, they said they did pediatrics also. When I went there, there was one person checking in & doing everything else at the same time. she was so inpatient with my toddler. She was so rough, & blew the vein in the middle of the blood collection that the results came out wrong b/​c of that as well. I found out from the doctor that she had not collected enough blood. My baby cried so hard & we didn’t even get the correct results.
She didn’t even know how to collect urine from my kid. It was very very bad. I have been to other quest labs & they all have been very good. I don’t know why this one is like this.

I wish I would have seen these reviews before my visit. Similar issues. The door was locked when I went, and there was a sign saying they closed five minutes before my appointment. They never called to clarify, or even waited a few minutes knowing I was coming. I have out of state insurance and even though they accepted it, the women at the desk were baffled. After calling around they said they accepted it. It took weeks for my doctor to see any results, and then I was sent a bill to my address in California… not my out of state address. Fail. Won’t ever go back.

I arrived 20 minutes early for my appointment and had a hard time finding where to park. I called the office to learn they weren’t open until 8am. I called back repeatedly between 8am and 8:20am from my car, but no answer. Finally, I gave up and went back to my office. I called again, at 8:40am, but no answer again, saying they weren’t open until 8am (40 minutes late already!). I will not go back to this location EVER.

Yesterday I made an appointment for a drug screening (not because I’m curious but for a new job). I sat in the waiting room for 45 minutes before they told me that I had to come back between 1:00 and 3:00 because that was the only time they were doing drug screenings, which was not true because the guy sitting next to me was trying to use the bathroom for that entire 45 minutes for the exact same thing… so were his fellow new employees, all waiting in the lobby. So, they gave me an address of another place and when I asked for my paperwork and drivers license back they could not find it. IF YOU AREN’T AVAILABLE TO DO MY SCREENING, DON’T LIE… JUST DON’T GIVE ME AN APPOINTMENT AND LET ME WASTE 45 MINUTES IN YOUR LOBBY. Anyway, at the new lab, which was quite good, they say this kind of thing happens at Quest all the time.

I had a 3:35pm appointment scheduled today. When I arrived, the door was locked. The sign on the door said they closed at 4pm. I knocked, and knocked. I could hear people shuffling around. I knocked again. Eventually I saw a guy go over to the «employees only» door, and I told him I have a 3:35 appointment and asked why the door is locked. He said «they close at 3:30» and as I pointed at the large sign that says they close at 4pm, he closed the door behind him.
I’ve since called their main office and filed a formal complaint because I don’t like ‘fasting’ for my blood test all day (starving), driving alongside ninnies across town to an office that decided to close early and not informing their clients.

Do not go to this Quest Diagnostics location! I went here to get blood drawn. Walking up the stairs to the office, the carpet was dirty and stained. Inside, the office itself reeked of cigarette smoke (at 8:30 AM!) Not only that, there was a huge DEAD COCKROACH on the floor of the waiting room. In a medical office! Are you kidding me? I told the woman at the desk about it, along with the stench of cigarettes, and she just shrugged and was like, «I’ll call the building manager.» She didn’t even make an attempt to get out of her seat and remove the nasty dead cockroach from the waiting room floor. Needless to say I left, as I really didn’t trust that this ghetto, roach infested, stinky office would be clean and sanitary.