Rolex Watch Service Center

Perfect in every way! Exactly as you would expect!
Mike

«Exceptional customer service! .
I was amazed by the service from Rolex Center here in Beverly Hills. Great people and very friendly all the way. They took care of my request and yes,‘White glove attention to detail».
Love it.

I brought my watch to remove a link. They have free parking and the staff is top notch. They did the work while I waited, also did a steam cleaning t remove old dirt and hidden grime. I wish I found this place a long time ago.

Does everyone who works here have an accent?
Everyone is always so spot on with their customer service. They are prompt, professional, and have excellent client communication throughout the entire process. They have taken care of watch servicing and replacement parts on several of our rolexes and have always been an absolute delight to work with.
Highly recommend.

Have visited this RSC twice now and couldn’t be happier with the service that Vema provides. The very first visit was due to a few abnormal scratches on the bracelet of my Submariner. Vema took it in the back for a watchmaker to inspect and came back out in less than 20 minutes with the scratches polished out.
Came back with a few other watches which needed some tlc. Since I couldn’t wait for all 4 watches to be inspected (~45 minutes each), Vema called and carefully explained what each watch needed for servicing and parts that needed to be replaced. Loved how she broke everything down as to what was required and what was optional. Servicing these timepieces is not cheap but as with anything mechanical, it is a necessity to guarantee proper operation. Now it’s just a waiting game for the work to be completed.
As others have mentioned, they have their own parking lot which makes it super convenient to stop by. Glad they have a service center close by to minimize the down time. Now if only IWC would open up a proper service center in LA.

I went around noon on a weekday. The service representatives were extremely polite and continued to apologize for the wait even though I did not wait very long before the service representative, Lisa, was able to assist me. I dressed very poorly: with rubber flip-​flops, Nike shorts, and a black t-​shirt, but was still treated with respect and kindness.
It took roughly 45 minutes for their in-​house technicians to finalize the estimate for servicing. They told me it would be around three weeks for the servicing to complete. They went over the quote with me, tried one or two upsells, I signed some papers, and waited for the call. The price was a little more than I had expected. From the Unilocal reviews here I anticipated the servicing to cost around $ 700, but as data point for others, my quote was $ 3800.
That was January 14, 2016. On February 8, 2016, a little more than three weeks later, I got the call and made the trip back to the Service Center. The watch came out beautifully. It looked brand new. Whereas before the gold was tarnished and dark, now it shone brightly. It was essentially a brand new watch. I was extremely impressed.
However, one thing was missing. Because they had to replace my bezel, they did not include the original bezel. They informed me it was still at the repair center and that they would mail it to me later. I said that it was fine but to please notate it on my receipt. The rep looked noticeably uncomfortable and called in her manager, Vema Katanic.
Vema explained to me that she could not notate anything on the receipt because once they do I can just claim I did not get it even though I already received it. I told them that since they were using tracking this would be a non-​issue. Vemas said what she could do was keep the watch and send everything to me at once by mail. I was slightly irritated as this solution was no different from mine and did not appear to solve anything – since they could just mail me my watch and not include my original bezel, but I decided to just let it go.
Two days later, my watch arrived at my house through Fedex Priority Overnight with signature confirmation. Sure enough, the bezel was included. Everything was tightly packed with the utmost care and caution.
Their minor and extremely odd inflexibility aside, I am extremely satisfied.

This is our second time visiting the Rolex RSC in Beverly Hills. This is a great place to have your timepiece serviced. We were first greeted by Matilde. She was professional and welcoming throughout the whole process. We could tell that the people who work here genuinely care about your timepiece and will make sure that it is in good hands of a certified Rolex technician.
There was a minor issue that had to be done on a watch. Compared to other watch shops that normally take their time and quote you a turnaround time of a couple weeks, the Rolex Service Center was able to help resolve the issue on the spot in less than an hour! That was very impressive! There are also chocolates and water on the side of the counter for while you wait on the couches. Overall I would highly recommend coming to the Rolex Watch Service Center since you can trust the staff to take care of your timepiece. Keep up the great work!

Owning a Rolex is like owning a piece of real estate. It’s not just buying it, it’s about keeping it and maintaining it just like your home.
Rolex may not be as top tier as a Patek Philippe or a Audemar Piguet, however what is interesting is that its got a strong secondary market! Again, it’s like a piece of real estate. If you want desirability, then you’ve gotta have a strong primary market when new and a strong secondary market as it keeps on appreciating in value… Yay!
I have come to this Rolex building often and luckily it is convenient. I know when I send my watches in, it’s in GREAT hands. My pieces all come back sparkling and spanking just like new.
Thank you Rolex for keeping my time pieces ticking. Though you are always spot on, however I am always fashionably late… haha!

Customer service is excellent, no doubt about that.
The teeny tiny pet peeve for me– the lobby is too quiet that customers could hear each other’s transactions. Maybe it would be nice to have some elevator music (at least) while waiting.

Thank you Lisa for such a pleasant experience! She is warm, welcoming and super sweet on the phone and in person~ Thank you to the whole Rolex team there for providing me with such quick and beyond satisfactory service!

Had my watch serviced here for the first time since its existence (Dec. 2006). It wad only here that I learned Rolexes should be sent for general service every 7 – 9 years, so mine was really due. Oops!
My watch started slowing down and stopping after I swam in the Dead Sea in Croatia. Additionally, the crown came off & started floating around on the face!
The guy at the desk said swimming isn’t a problem so long as the watch was in good order and nothing was loose. So maybe mine had loose parts and saltwater got in.
Parking is easy and free. The place itself is nothing fancy, though it looks completely secure. The guy told me it would take about 30 minutes for an estimate, so I opted to walk around and shop. They called me and told me that, if they could fix the crown, they would do it free with the service, which cost $ 600. If they couldn’t fix it, then I would have to buy a new face (gulp). They also said service takes four weeks and I asked if there was expedited service. They said that due to to QC it goes through, the ETA was standard.
I was pleasantly surprised to get a phone call 23 days after and hearing my watch was ready for pick up. They fixed the crown and cleaned my watch so nicely it looks like it’s brand new!
Would not trust anyone else to service my Rolex.

After deciding it was time to get my EXII serviced, I originally planned on going to ABC WatchWerks in DTLA, but after having consulted with them, and the RSC in Beverly Hills, the cost wasn’t too far off between the two, so I opted to take it to the RSC «Spa» for some official Rolex TLC. They originally quoted four weeks, but finished in about three, which thrilled me as I must admit, I was having some withdrawal symptoms being so long away from the precious. ;)
The location itself is easy to find, right off Wilshire Blvd and Cannon, with free private parking available, the reception area is as sterile, and spartan as a Swiss bank and all done in the traditional Rolex green motif complete with gold bezel trimmed Rolex wall clocks you also see in some Rolex boutiques. Not a big deal for me, as I came here to get my watch serviced, but I know some do care about the atmosphere. I did post several pics of the reception area when I dropped off my watch, and when I picked it up for those interested in what it looks like.
Overall, they did an impeccable job refinishing the casing, bezel, and bracelet back to Rolex factory spec. They cleaned out the dust particles that had creeped onto the dial, the inside surface of the sapphire crystal, and movement over the years, and thoroughly redid, timed, and regulated the movement to have it again running well within COSC spec; about +3 sec/​day! As a major watch nerd, this ticks off all the boxes for me!
The only nitpick I have, and this is strict policy across all official Rolex Service Centers, is that they do not give back any of the parts that are replaced during servicing, regardless if it was part of the basic service, or you opted to pay extra to have certain parts replaced by preference, like a bezel, dial, handset, or crystal. For some that have rare, or older vintage, pieces this might be more important to know than someone that is having their more modern Rolex watch serviced who might not care so much.
Despite this nitpick, I definitely will be taking my other watch there for servicing based on this experience, as it is just about time for that one to be dropped off for its spa treatment as well. ;)

Don’t expect to be bedazzled by sales staff or entertained while inside. Rather, Rolex Service Center is an extremely professional, crisp & clean facility that gets right down to servicing watches. The facility and staff are second to none! As a collector, I have brought numerous watches in over the years and each one is treated extra special and is handled with gloves, your concerns are listened to attentively. I truly believe that watch repair and the pursuit of precision timed mechanisms are their absolute passion. I mostly deal with Matilda & Vema and they are exceptional individuals. The advantage of servicing at Rolex over an authorized Rolex dealer/​jeweler is the 2 year factory warranty and guarantee of only the highest quality authentic parts. Rolex Beverly Hills offers probably the highest quality customer service and repair of any other high end watch brand. Highly recommended. The only alternative in my book would be Geary’s Beverly Hills that has a former Rolex watch maker on staff. Although many of the watches are serviced on site, be warned that if you bring them a complicated Rolex movement like a Day/​Date, GMT, Skydweller or vintage Rolex they will likely send them off to the Rolex center in Dallas which could add time to the service. A typical turn around time is about 30 days.

Compared to other service centers it’s a bit sterile — the lobby/​lounge is comprised of several couches and chairs, and a service desk. Not much else. Parking is provided in their lot on the side of the building. They took my watch in at the desk, and I was asked to wait 15 minutes for an inspection and after 15 minutes (on the dot) I was provided a quote for service and an agreement. Very professional service staff and they always answer the phone (surprising to me since it comes off as under staffed).
When they said 4 weeks, they really meant 4 weeks. I put in the reminder on my calendar and they actually called the day before to give me notice that my watch was ready. Everything that was done was explained in detail and they took great care in making sure I was happy, the watch still fit and most importantly, that I was happy. Simple, streamlined process, easy transaction and easy people to work with. No complaints here.

Recently I discovered a mysterious blueish stain/​smudge on the crystal of my watch. After some research I decided to bring my watch into the Rolex Watch Service Center. At first they suggested replacing the crystal. But before they went ahead with the work, they wanted to be certain. After some steam cleaning, this mysterious stain was removed. The service rep Mathilde walked me patiently through the process. She was very insightful, knowledgeable, and made sure that the issue was resolved. A huge thank you to Mathilde and the great service folks over at Rolex Watch Service Center! I’ll definitely bring my watch to them when it’s time for service!

I tried to have my Rolex GMT II 16 710 serviced 6÷12÷12 at the Beverly Hills, CA RSC, but the language barrier over the phone prevented me from receiving concise answers. I mean, get real here folks. If I chose to have my Rolex serviced at an Authorized Rolex Service Center ($$$$), is it really too much to ask that your service writers speak simple english and have a grasp on the basic fundamentals of a Rolex timepiece? Answers were all vague and it was clear that she was unfamiliar with the simple generalities regarding a service overhaul — but she still wanted me to send it to her. I politely asked if perhaps there was someone else that I could speak with and was told that somebody would call me back. It never happened.
I ended up sending it to the Dallas RSC where not only do they communicate effectively, the service writer that I spoke with had a clear command of the highly technical aspects and distinct nuances of my particular watch (an F-​series Explorer II Polar). At these rates it certainly made me feel much, much more confident.
I enthusiastically chose the Dallas, TX RSC and picked it up personally while on a casual cross-​country road trip. Their work is absolutely phenomenal! I’ve had a small variety of mens Rolex timepieces serviced at several «authorized Rolex centers/​watchmakers» all displaying «The Crown», and nothing else comes close at all. Always friendly and courteous when I called for status/​updates. They even called me personally when they had a question.
The completely chromed-​mirror Rolex high-​rise building in downtown Dallas was amazing, and it was almost magical to be waited upon in their modern, leather-​swathed sitting area. Again, there is no comparison at all. If you can afford the watch and want it to look and function as best and beautiful as it possibly can, just send it to Rolex, Dallas or maybe Rolex, NY — though personally I found Dallas RSC to be a bit warmer over the phone when I was choosing between the two.
Good luck, and don’t skimp — you won’t regret it!

Great place to have your Rolex serviced. Why go some where else when you can go to the source! They have gated parking with security at the post asking where you’re going. Once you let them know that you’re here for the Rolex services they’ll let you in (no parking tickets given out). Plenty of parking which is a plus considering that area is pretty difficult to find a space to park. Inside is very wide (high ceiling) with several chairs, tables and magazines to browse while you wait for the service/​estimate. Matilde helped me at the counter and she was great, knowledgeable and very friendly. Took my watch in to be inspected, I waited around 10 minutes and she came out and gave me an estimate. Now I have to wait around 4 weeks for the work to be performed. I’ll edit my review to include my impression then.
Update: Just got my watch back and it’s like brand new! Lisa was there at the counter and she was very friendly and attentive. I would definitely recommend this place to anyone that needs their Rolexes serviced. I go there so often I know most of the staff by their first names (There’s Matilde, Lisa, Varma and Damien).

I purchased my Sea-​Dweller and a Lady Date Adjust for my wife in 2004. I figured after 10 years they were about due for service. I initially went to Ben Bridge Jewelers (where I originally purchased the watches) but then said the just ship them out for service. They recommended I go to directly to Rolex. I went to the service center and it was a great experience. Staff was knowledgable and gave honest feedback. They didn’t try to get you to replace parts if it wasn’t needed.
Basic service is $ 600. I had chipped the crystal and the bezel. They recommend that I change the crown because of wear. Everything else was my choice. I went ahead and replaced the the crystal and the bezel because though it was barely noticeable I tended to obsess on the chips.
Total cost for everything was about $ 900. The watch looks brand new.

I brought in a Rolex watch that was purchased around 1981, and so the crystal was ever so chipped & scratched; the bezel dulled, worn, scratched, dented; the dial & hands water damaged which meant the movement was too. The crown was worn and surprisingly the nickel case was also worn & scratched. In other words, the watch was in really bad shape.
The Rolex building is located on Wilshire Boulevard in Beverly Hills and for a city that prides itself on elegant chic & catering to the affluent, the interior of the Rolex Watch Service Center was exactly as it is stated. It is a service center… very utilitarian, spartan, cold, minimalist although the materials used for the interior design are of high quality. This Swiss company, originally founded in London is based in Geneve, a French speaking section of Switzerland, but the interior seemed closer to the Germanic… no nonsense & practical.
There are no elegant divans to sit and wait for service if there happens to be a line. No sounds of Debussy’s Les Sirenes to sooth the brow. The service is crisp & business-​like. There is no pampering of any kind except for small Arrowhead water bottles & mini-​bars of Lindt Swiss chocolate on the counter even though the repair is usually at minimum $ 1000.00 give or take.
However, Matilde, a personable service representative from Paris, was very accommodating & helpful in seeing to it that the watch was taken in with a minimum of fuss. In fact, we had enough time to talk a bit about France & reminisce about the food, restaurants, sights of the eternal city.
Days later, another representative called me to let me know what kinds of repairs were necessary & the price of repair. One of the things that she had mentioned was the water damaged silver dial, & so I opted to have the black dial with the yellow gold markers for the same price since the look seemed so much more refined & the time to be more readable.
I’m glad that Rolex had the insight to talk over the final repairs before the actual deed was done so that the owner can make suggestions on modifications & changes. Later, I was also sent a printed summary of all the repairs & modifications to be done as well as the final price.
I brought in the damaged watch on November 19, and it was ready by December 13^th. When I saw the watch, it was as good as brand new. The Rolex crystal, dial, yellow gold markers sparkled with a clear, lively sheen. It was a totally satisfying experience. The repair of the watch was a holiday present to the original owner of the watch. It came with more than enough time to return the perfectly refurbished watch back as a present for the winter holiday season.

$ 950 to service a Rolex with a broken second hand. I took a gulp at the quote. «Alright, go ahead».
Before you call me insane, let me explain…
My beat-​up Submariner had endured a lot of shit with me: tumbling down a rocky precipice on a mountain bike, almost being carried away by a deep ocean current at Punta Cana, catching a blow from a baseball bat in a parking lot, etc, etc. More importantly, It was a gift from my sweetie, bought with her hard-​earned money.
What I’m trying to say is: I have a deep sentimental attachment to it.
I was devastated when the second hand fell off. I tried to live day to day without my faithful watch but it felt strange… like I was missing a pinky finger. Yeah, I thought of buying a NEW ticker to fill that void, but that’s as logical as having a surgeon sew an orangutan’s pinky on my hand.
After patiently waiting 3 weeks, I finally got the call from Rolex. Imagine my shock when I went back to the service center. Look at the pics — tell me that does not look like a new watch! Smooth crystal face, glimmering polished steel, not a scratch in sight.
I was all smiles at first, but after a few days of thinking about it, I became angry. Last night, I wrote a formal complaint to Rolex demanding that they locate and return my original watch.