Sephora

I am a little past over due for my review, but better late then never! I work not to far from this Sephora, I don’t go so often but when I do it’s always a great customer service experience.
The last I went, Tori helped me and she did her job plus more. I was going on a trip, but I had a budget which she definitely took account of and didn’t ignore. She was attentive and found the right products I needed and was just really naturally helpful and polite. Thanks Tori!

This is my favorite Sephora location! I’ve been a loyal Sephora customer for about 6 – 7 years and I’ve been to many other locations. No other location can beat the Beverly Hills one. The beauty advisors are all extremely helpful and friendly every time when I come in. They are welcoming, approachable, and informational. I absolutely love all the technology they offer in-​store, like the LED light mirrors, brightness adjusting mirrors, color-​iq, etc. Overall, this location’s is exceptionally outstanding. I want to get my makeup done at Sephora one of these days.

Had 2 interviews here, group interviews, and to make a long story short, I did everything I could do on my end to show passion and interest to get an entry level position and turn it into a career, despite my lack of retail experience.
I never made it to a second round. It’s like this location is also very picky and not open to giving anyone pretty and passionate a chance.
I will never shop at this location or apply to this store again due to their fake attitude. It is SO obvious that this location is SO not for me.

this review is mostly for service. Everyone there is super friendly, courteous and helpful. My focus is for Roxanne.
she remembers me every time I come in and I think that is SO important in customer service. her makeup and color skills are on point! she’s color matched me for foundation, concealer etc and was dead on. To be clear, I do not know roxanne and this review comes from the heart
Hey Sephora Headquarters, give Roxanne a promotion, she’s a gem!

I went on a Friday to get a makeover (free with $ 50 purchase and free for VIB rouge members) for my graduation pictures. I got there a half hour early just so I could browse and shop around before my appointment. I was greeted right away at the door and as I was browsing around, they were so sweet as to follow up with me about my appointment and told me they would prep my skin before my makeup artist, Carlin, came out. While my skin was being prepped by Sophia (or Sophie? who was amazing and helpful and gave me free samples!), Carlin came and asked me what look I wanted to achieve. She was so helpful and accommodating. She gave me the exact look I was looking for and if I wasn’t feeling something, she fixed it to perfection! I left so happy and obsessed with my makeup. I was getting compliments all day and I was feeling myself like crazy!!! Such an amazing Sephora experience.

I come here weekly. It’s one of my happy places :) today along with discovering the givenchy mascara I also discovered the benefits of primer and a new sales girl Steph. She may not be new, but I never worked consulted with her before and she was GREAT! Patient, knowledgeable and friendly. Good energy too! I wasn’t planing on buying anything but her own lashes sold me on this new mascara and I LOVE IT! The cashier was kind too. I like kind people :-)

Steph was amazing! Great customer service skills and was very helpful. She helped me match my foundation color with the Kat Von D Foundation and Concealer line. I recently purchased at Sephora Pasadena and had to exchange the products since they were too light for my skin tone and received no help. Steph helped me make the right purchase. The greeter in the front asked me how my day was and also helped me with samples for new products I wanted. I even offered to take the product back to it’s right place but she told me not to worry about it. I was overall happy with my experience at Sephora Beverly Drive. Very inspired to be a part of their team one day!

Great Sephora! It’s big and spacious and full of different brands.
Went in for a mascara. I have been struggling to find what I like for so long now. One of the girls, October, was amazing! She was very attentive and knowledgable and very patient.
She made our experience very positive and will definitely be back at this Sephora for more makeup and cosmetic needs!

A gentleman with red hair by the name of Danny was so helpful! He guided and directed me to the right employees for all my questions. Even helped me pick a lip color. That I now use daily. Ask for him, he won’t disappoint.

I came in here during my lunch break just to browse. The service here is great. About 4 people asked me if I needed any help, etc. I just smelled and touched all the different products. It’s consistent with other Sephora locations. I think parking is nearby public structures. Or maybe if you get lucky with street parking. I HEARD FROM A SOURCE THAT I CAN’T DIVULGE BUT THE SEPHORA BRAND IS MADE BY THE SAME PEOPLE WHO MAKE CHANEL MAKE UP SO IT’S ESSENTIALLY THE SAME. I assume it’s true as my source seems legit, but can anyone else speak to this? Have they compared? :) Let me know.

Huge newer store on the corner of Beverly Drive in Beverly Hills!
Love the large selection of different brands makes one stop shopping easy!
Got my favorite NARS blush orgasim!
New Naked 3 palette!
Lipsticks, perfume, this is a girls dream store!
So many great things to try! Love this store I will definitely be back.
Super friendly staff is very helpful!
Public parking very is which offers 2 hours free.

I have to give it one star because it’s Sephora, and of course they carry wonderful products. However, this Sephora was VERY poorly stocked. Also, I had the unfortunate encounter with a very MEDIOCRE «make-​up artist». I would not speak those words unless completely necessary. But the woman that (reluctantly) helped me find the right shade in foundation clearly did not know what she was doing. She swatched me on my contour, on my forehead, and on my cheek. Then she had the nerve to say, «well, you already have foundation on, so…»
Any respectable make-​up artist would know to swatch on the neck. Horrible experience.

I visited this location when they first opened last year, but returned today and realized how much nicer they are here than other Sephora stores.
When I questioned one associate after she had greeted me, she actually made an effort to let me know what other stores I may find the shade that they didn’t stock.
As I drifted towards the back of the store to their fragrance area, I had two other associates greet me and offer help. Yes, I know it’s their job, but I point this out because they actually DID their job, unlike other locations where I practically have to set myself on fire to get somewhere. I wish I had gotten their names, but one had a big smile and a red beard.
Although I didn’t purchase anything on this trip, I already know this will be the location I do so when I’m ready.
A long overdue welcome and big thank you Sephora Beverly Hills!

I called this Sephora to check if a certain palette was available. They answered yes, they have it in stock. I asked again if it was a specific bloom clay palette and if it was the same item/​sku number. «Yes, it’s here.»
25 minutes through traffic, I show up a little soaked in the rain. Guess what!
Sorry sir, we didn’t have that. We would have called you but we didn’t have your number.
Thanks, worst Sephora ever! The best kicker of them all is that a few phone calls later, I found out from the Costa Mesa Sephora that the specific item isn’t even released yet. 10 sephoras failed to mention that it’s only available online and this one even tricked me to coming to their store.
There really is no excuse to lie to your customer or just fail at checking for the item. Why else would we call you ahead of time?!

In the past I have visited 3 or 4 other Sephora stores (and shopped with them on-​line). This was probably my best experience with Sephora.
I was looking for a cologne. They didn’t have what I asked for but the girl in the fragrance department asked me what I liked about the cologne that I had asked for. She asked me a few questions and helped me find more colognes that I would like.
She was so nice, pleasant and helpful. I don’t know much about cologne and she really taught me a good bit in a short time. She offered to make me samplers of any fragrance that I enjoyed.
I selected a fragrance that is new for me, Dolce & Gabana’s Light Blue (for men) Swimming In Lipari (Limited Ed.). I am really enjoying it.

I love this Sephora. They have lots of brands that you don’t necessary see at other locations, well, this is Beverly Hills we are talking about! :)
Staff is always friendly and helpful. The only thing would be probably the parking that is pain in the butt, but again, this is right in the middle of Beverly Hills so that’s expected.

Love this location, very convenient and all the staff are super friendly and helpful with suggestions

My new favorite Sephora. This location is much nicer than the century city location because it’s so much more open and spacious. Everyone is so nice and willing to help if you’re a newcomer when it comes to makeup like I am.
The staff has no problem taking the time to show you different selections and brands. This location also has makeup classes that are free and open to anyone who signs up for them. This is great if you want to learn how to apply makeup and techniques.
Plenty of fragrance selections as well. Product placement and decorations are all nicely places. Also loved that when I looked up the lights were formed in the shape of the Sephora logo. While many people may never look up at the ceiling, it was the added touch of detail that furthered my opinion and idea for this location.
Parking is two hours free at the nearby parking garage. Only thing that sucks about the parking garage is you have to drive around twice before finally reaching the ticket machine and getting your parking ticket. Left me rather dizzy but there’s was a convenient elevator to take you up to street level.
Great location, great staff, prices are the same but if you accumulate enough points, you will be able to redeem them for samples and great products!

I just left this location and am extremely disappointed. First, Let me preface this review by saying I love going to Sephora. I’ve been to several different locations and have not received such a terrible attitude from a cashier before.
A couple of weeks ago I purchased a sephora brand oil lip stain (don’t know the formal name of it). I purchased 2 different colors. They cost $ 14 each. I don’t like the way they dry out on my lips after only a few minutes. I can’t find one of them, but bought the one I did have in to exchange for a YSL ink foundation ($ 60) and 2 YSL lipsticks ($ 36 each). I couldn’t find the receipt for the sephora brand oil stain; thankfully they were able to look it up and find the transaction in their system.
Here’s the crappy part: while explained I didn’t like the oil stain, the cashier (her name tag had the name Lilit) gave me the WORST attitude. She was rolling her eyes at me the whole time! She seemed annoyed that I was returning something used that I didn’t like. WOW! I was very polite, so there’s no reason for me to get this type of attitude… there was also proof of my previous purchase… and I still left paying $ 134 after the exchange (it’s not like I was just returning the product for money back; not that that should have mattered at all based on their return policy).
Having worked at a luxury brand on via Rodeo for several years I would have thought the Beverly Hills Sephora would have had staff that is more friendly and catered to their clients’ needs.
In any case, my visit to this sephora was extremely disappointing… everyone else in the store was very nice, but the one person that actually helped me was not. That left a terrible impression.
DONT GO SEE THE GIRL NAMED LILIT, SHE IS VERY RUDE!

There’s a new Sephora in town, and I am very happy that it’s here. It’s a good size with very friendly staff ready to help. I have been disappointed in other Sephora locations lately since they have not been providing the best customer service like they used to. This location’s nice staff reminded me why I fell in love with Sephora. If I need some recommendations or need to pick up my Urban Decay and Nars favorites, then I’ll go here.
There’s street parking and a free two hour parking lot nearby.