The Beverly Hills Hotel Spa by La Prairie

This spa has top of the line products and an atmosphere which is exceptional. They above all aim to leave you happy. I felt appreciated and pampered from the minute I stepped in. Expect to pay a little more to get the best location and service. My massage left my tense back well rested. A serene experience every person should try at least once in a lifetime.

For the money, I recommend you go elsewhere… I went to the spa yesterday, usually I go to the Montage but they were fully committed. My neck was out of whack so I decided to book at the spa at the Beverly Hills Hotel, a local five star hotel, who had an appointment available at the time I was free.
At the spa, the locker rooms is really just an oversized single bathroom stall. No more than 150 sq ft. The lockers are all crunched up together so if there are other people «enjoying» the spa you are all changing and showering in an area the size of a subpar master closet in Beverly Hills. Aside from the locker room being small, the room was FILTHY. There were used towels lying around, open single use mouth wash cans just sitting on the counter tops, dirty razors and beard stubble in the sinks.
After changing into the robe provided, which was very comfortable, I was told to wait in their waiting «room.» The «room» was even smaller than the closet sized locker «room,» this «room» was the size of a coat room with two small chairs and a side table between.
The massage was O.K. Nothing special. My masseuse was a very nice lady, however. She asked me what area were in need of more work. I told her my shoulders and back. I had a deep tissue massage. The amount of time the masseuse spent massaging my feet was unusually long, maybe about 15min. The time massaging my neck was about 10min. She really focused on my legs and feet which was not what I requested. I’ve been to feet massage parlors and paid $ 30 for a one hour foot massage. I really wanted to speak up, but honestly I was just counting down the time until I could get out of the spa. Really this place is like a VERY overpriced foot massage parlor.

One of the nicest spas in town. If you are a person who enjoys luxury spas this place is a must to try. I have been here several times and always get excellent customer service. The minute you walk in to the minute you leave you will get first class service. All the staff and management really care about their customers.
I have been to a lot of spas in my life from nice to fancy. Not the name that makes the customer service. It’s start from management to all the employees. I have been to plenty of spas that where good and the customer service was bad. If you are coming here to relax or for a weekend you will really enjoy your time here. No questions this one of the best spas around.

What a great spa in an iconic hotel. I visited the spa last weekend and had a 1 hour couples massage. Both masseuse were extremely well trained. Prior to getting the massage they asked all the right questions about any previous injuries, focal points for the massage, strength and so on.
Since Vegas has spoiled all of us with such grand spa’s in every resort, the Beverly Hills Hotel spa will feel rather intimate. Regardless of the size, all the necessary amenities were all available.
We paid $ 190 per person for an hour massage, which is a bit higher than usual but you have to remind your self that your in Beverly Hills and you should expect to pay a premium price for their services.
Can’t wait to go back and indulge in relaxation…

i took my husband here for a local getaway and i had one of the best deep tissue massages i’ve ever had. i’m a member of burke williams and since we were staying at the hotel i decided to try the hotel’s spa, albeit very pricey. the facilities are cramped, there’s just one shower in the tiny locker room & there’s no spa/​whirlpool (only a steam and sauna room). but the service rooms are roomy and the massage table was way more comfortable than BW’s. in addition the massage therapist was very skilled. he has big, strong, spider-​like hands that manipulated the stress in my deep tissues away. and so far (as i’m writing this as i’m sitting in my bungalow room) the beverly hills hotel’s staff have been nothing but very friendly and eager to please… la prairie staff included.

I would never go back. For how much it costs to come here, they screwed up too many things. The short version is that they got our appointments all mixed up to the point where we couldn’t stay for 5 hours, and then they charged us anyway, even though we didn’t get all of the treatments done.
Longer Version: My mom and I went, and were supposed to have different treatments done at the same time (a 90 min stone massage/​a facial for her and a 60 min stone massage/​a facial/​mani&pedi for me). When we got there, we were ushered into separate rooms, and nothing was confirmed, nor asked, about our schedule or our appointments. An hour and a half later, I was told that we were done, and okay to shower and get ready.
So I spent the next 25 minutes getting ready in there to leave for the rest of my day, and at 2:55, someone walked in and said, «You have a massage appointment at 3:00.» Why would I have booked a half an hour of nothing-​ness between treatments? I didn’t. They screwed up our scheduling, and then CHARGED us for the treatments that we didn’t even receive! Additionally, my face ended up breaking out after the facial I did get, and my mani/​pedi was a mess.
Not okay, not classy, and not professional by any standard.

I would rate this spa four stars instead of five — if the massage therapist weren’t so effing fantastic and the other staff so attentive but not obsequious.
I live quite close to this hotel and pass it almost every day and never went inside, nor did I ever think to look at their spa. I thought it was a big old dinosaur of a place, but it appears to have been updated. The room in which the conference was held was gorgeous.
The spa itself is not much to look at or talk about, it’s minuscule when compared to other spas I’ve frequented at hotels in this price range. The service here, on the other hand, was above and beyond larger spas I’ve experienced and was all 5 star.
I was at the hotel for a medical conference and my bestie (who finally wasn’t the doctor on call for a weekend) came down from Northern California just as the conference was ending. I decided we should get massages ;) Gretchen gave me her mobile # so I could text her during the conference to confirm we wanted the appointments (already impressed). There was only one female therapist available, so I let my friend have the female so I was sure she would be comfortable and I took the male therapist. I am SO glad I let her have the female one!!!
Matt/​Joshua (I guess he goes by either?) was amazing. Best massage ever. I wanted to take him home with me and employ him as my own personal massage therapist and keep him in a room full of hot stones and aromatherapy oils. I want a Matt massage every day. Did I mention it was the best massage ever?
I didn’t have a facial or body treatment so can’t comment on those, but I definitely need more Matt/​Joshua time. Soon.

Wow, I’m really surprised by the glowing reviews. The facilities were no-​frills compared to other spas I’ve been to (although to be fair, none of the vastly superior spas I can think of are in Los Angeles). It was like getting a Michelin star meal out of a food truck.
When I think luxury spa, I don’t envision a 10×10 foot waiting room with 90’s looking metallic chairs, sitting in the dark with no view, drinking cold tea and reading poetry books about why marriages suck. The changing/​locker room was also very small and underwhelming.
I would have given this place a 2-​star rating, but because my esthetician was so great, I think they fall somewhere in the middle. The facial treatment was really relaxing and worked wonders on my appearance — I feel like it shaved off 3 years. I’d almost like to say that it’s worth going back just for a facial, but at their price point, I’d feel a little cheated.
Improving the facilities would help elevate this food truck spa into a sit down restaurant; I think the estheticians deserve a better backdrop to match their talent.

Amazing!
I have no idea what it costs and I hope to never find out.

NOTHING like NY’s @ ritz. I spent a lot of money here. My face looked horrible each time. I went out with friends the day after and my friends told me I looked TIRED!!! The Ritz in NY is small and old, but at least I looked amazing after. The manicurist isn’t bad though. She can do a french with her eyes closed. Otherwise waste of money. I think all the people who wrote positive reviews have never been to an expensive spa before. Trust me I have a feeling this place will close. Love my polo lounge though …

I recently went there and got a deep tissue massage from one of the therapists named Denise. She was absolutely AMAZING!!! She is by far the best therapist that they have on staff. I’ve been to La Prairie multiple times and everyone always does a great job but I still don’t feel like all of my knots have been worked out effectively when I leave, until the other day when I had an appointment with Denise. She went straight to my trouble spots without me even telling her where they were! If you go here, ask for her… you WILL NOT regret it!

What a wonderful indulgence. I have been to some amazing spas but this one definitely is at the top. They use all La Prairie products which I use at home and are amazing. I was lucky enough to get a gift of the «Total Escape» package as a birthday gift and it was pure heaven. 60 minute massage, 60 minute facial, 60 minute mani-​pedi. The staff is helpful and provide top notch service. Ask for Christy Lynn to do your facial, she is wonderful! It is very pricey as far as spa services go, but it is worth it. Consider ordering food in if you are doing a spa package, I was there for about 5 ½ hours.

Michelle — the Aesthetician is the bomb! She not only has great technique, but she is also honest with her clients. She is an awesome facialist. She is so professional. She doesn’t push you to buy their über-​expensive La Prairie skin care line, but she is an educator with your skin as well. She did that with me, and I learned a lot from her. She gives outstanding service in her sweet demeanor. If I ever go back to that spa again, I will go back to her in a heart-​beat. She is the best one there in my opinion. FYI, just to let you know, she works there part time. Despite the hefty prices, she is worth every penny and so is the spa.

always give me exceptional service!!! so clean, neat and private!!! i love the food, the parking, the employees!!!
and i love bumping into stars when theyre caught :) lol

I came here expecting the best of the best and was quite disappointed with what I found. The spa itself was pretty and comfortable and the people were friendly enough. However, I treated myself to the signature, 60 minute facial and it left a lot to be desired.
I get facials about 5 times a year and I am a picky consumer. I expect my facial to be relaxing, and my skin to be glowing after. I was bothered first by the length of my treatment. I was in and out of there in about 40 minutes total! Not enough time for a thorough facial especially when I was paying for the 60 minute treatment. There was NO facial massage other than a 5 second one when the lotion was being applied. AND my therapist left the room the entire time my mask was setting… at least 15 minutes!
Needless to say, I would not recommend going here for a facial and paying a ton of money for a service that would be much better elsewhere.

Sit right back and prepare to be pampered. Facials, amazing.
massage, amazing. the scent of the products that they use, amazing.
Love this spa and i always try to go here for a massage.

This is the most luxurious spa experience I ever had, not by the size or variety of services of the spa, but by the quality of services and skills. There are private cabanas, steam rooms and hydrotherapy tubs. They only use exclusively Swiss skincare line La Prairie, which products usually costs at least $ 300-​$ 400. I did the firming facial and the caviar massage. The facilities are incredible and they go out of their way to make you extra comfortable. The only thing is that it is very expensive, but the experience was totally worth it.

Probably the most luxurious spa in Los Angeles!
Private cabanas, steam rooms and hydrotherapy tubs accompany the vast (and expensive) menu of treatments. They exclusively use the Swiss skincare line La Prairie. Treatments range from traditional massages and scrubs for both men and women to signature options like the Caviar Firming Facial and Diamond Perfection body polish… blah blah blah. You get the point.
This place is coed and expensive!

Massage with Jeff = Perfection.
The spa is in the hotel and is small. The services you pay for are basically all you get, but they are top notch. The sauna area is also in the shower/​locker room. No pool privileges. I went there for a massage and facial and then lunch afterwards on the patio of the Polo Lounge and had one of the most relaxing «me» days ever.
One note: it is co-​ed. A gentleman was walked through the sitting room while I was in my robe waiting for my massage. Awkward! But as long as you know.
The facial was $ 200. One hour massage $ 190. I would go with an hour and a half massage if you can swing it for total relaxation. They validated parking bringing it to a $ 6.00 fee, although if I had never seen my car again, I would have been happy to never leave this beautiful hotel!

I want to be honest and tell you up front… I work here as a Massage Therapist.
With that said, I do consider myself a bit a a spa connoisseur. I’ve been able to sample the work of many of my colleagues, and I’m proud to say we’ve got some of the best Massage Therapists and Estheticians around. Add to that all the fabulous (and expensive) la prairie products that are used in the facials and body treatments… Well trust me you can tell the difference between our treatments and the cheap mineral oil (NOT Good for your skin) some of the other local spas use.
It’s a small intimate spa, good for smaller parties. And of course you can always saunter down to the poolside Cabana Café for (rather expensive) drinks.
Great place for Star Spotting too! (Oh my God! Is that really???)