Tory Burch Flagship Store

I came in here looking for a gift for my mom. To be honest i was expecting to get ignored like some other high end stores. But I was happily surprised when the ladies that worked there greeted me and asked what I was looking for. I told them my budget and they helped me out, they were so sweet and not judgy or mean. I will definitely come back to this store simply for the wonderful customer service!

This Tory Burch store is one of my favorites! The friendly service, variety of selection and the chic location all make it a special experience. I came here today and bought a pair of boots and a handbag and felt more like I was shopping with my sisters even though I was actually being helped by the salespeople. The only other TB store I’ve been to like this with such a warm and welcoming environment is TB’s original boutique on Elizabeth Street in NYC. This store should make Tory very proud! If you’re a TB fan, you’ve got to make a pilgrimage to this location on Rodeo Drive. Worth it!

Recently, I took in a purse in that I got for my birthday for repair on the handle and it needed for re-​piping. I was a little embarrassed to bring it back here because It was not purchased at this Beverly Hills location, and reputation of being in Rodeo Drive and Beverly Hills, I was afraid they will give me a snotty attitude about it. But the ladies were so friendly and helpful to give me a suggestion that they can send it out for repair for free. They suggested I can send it out or exchange it for something else. Since the purse was a gift and it has sentimental values, I decided to go ahead and send it out for repair. Repairs take 4 – 6 weeks.
These ladies that worked there were professional, kind and humble. I didn’t feel any pressure from them when I decided not to go with purchasing anything else, which it makes me want to return to only this shop for future purchases. This flagship Tory Burch is a two story shop located on Rodeo Dr. the corner of Brighten Way. You can find any parking structure along the blocks free with time validated or street meter parking.

My aunt bought a pair of shoes here but they gave us the wrong pair and we didn’t realize it until we got home. My aunt was flying back home internationally that very night and this store went out of their way to send a courier to deliver the correct pair of shoes in the middle of LA rush hour. This driver stayed past his shift to make it out to us so my aunt could get her shoes. It was such a great gesture.
We were seriously impressed by the customer service this store provided. Thanks!

Tory burchs stores in general they have great customer sevice no doubt everytime i walk in to any of them they make me feel good .
All her stuff are amazing shoes, boots, Jewlery , purses, wallets .
The best part its when its your bday cuz she sents you a gift certificate if she knows you are a loyal customer as you know whatever you buy its in their system.
Never been at this location before, i usually go to Robertsons, Century city, Santa monica but i think this will be my new favorite store .
While you are waiting and shopping around they will offer you something to drink.
Good quality, awesome customer service what else can you ask for?

I would like to thank Marni and also Mark (operations manager) for their great customer service. Their efforts to stand behind their products over and beyond expectations gives me full confidence to shop, purchase from this store, and recommend to friends. Thank you and I appreciate your service. If you’re going to purchase a bag, I would only go here because you can expect great service and care for your product.

Le boyfriend calls Tory Burch one of my mother ships… a happy place, if you will. After a long Tuesday, I decided to head down to BH to check out this new [flagship] location. My inbox has received a couple of notices about their shoe sale for Veteran’s Day, so I figured I’d pay this store a visit. I almost always like to purchase footwear in person rather than online for many reasons.
I was eyeing this pair of smoking slippers/​ballerina flat hybrid on their website. Sure enough, the Beverly Hills store carried it in the color that I like and in the size that I wear. The sales folks were über helpful and were über attentive. Yes, one can say that they work off of commission. But heck, I certainly won’t complain about the excellent customer service I received here. There was no hint of snootiness or pretention either. My disclaimer is that I came on a weekday evening at around 6:00 pm, so the store probably had two, or three customers at the most. So really, the handful of sales associates were super free to help out. Nonetheless, the service that I got was outstanding. The ladies gave their honest opinion about what looked good on me and what didn’t. And I didn’t feel pressured to go home with five pairs of shoes (which can be easily done in Tory Burch).
Parking in any Beverly Hills public underground structure is free for two hours before 6:00 pm. After 6:00, it’s $ 5 flat rate.