Waterworks Aquatics

We took a long summer holiday last year and spent most of it in the water with our 6 & 8 year old kids.
We hadn’t thought of getting them proper lessons prior to leaving as we knew we’d be in the pool with them and we could teach them how to swim ourselves.
Big mistake.
Once in the water, kids just want to bounce around and have fun… they have absolutely no tolerance for lessons at that point.
Needless to say, it is extremely stressful trying to keep track of two kids bouncing around in the pool (even when you are in there with them), knowing that they could easily drown if you lose site of them even for a few seconds.
They could go in a little too deep… get tired… get caught under a bunch of kids jumping around, etc…
As their parents, we should have provided them with basic water skills prior to vacation, not during.
So, this year, a month prior to leaving, we signed them up at Waterworks Aquatics.
Yes, this is a Beverly Hills location and the building & locker rooms could use some sprucing up (Waterworks doesn’t own the property, they lease the pool) but that is not the reason I bring my kids here, it’s for the quality of instructors they have on staff.
With every lesson that our kids take not only do their skill sets grow but their instructor (Lucky) has really helped build their confidence level. He’s a terrific instructor with perfect temperament for teaching kids. He doesn’t waste time, gets right into the lesson, keeps the kids focused and on track, always with a smile on his face.
We are pleased with the progress the kids are making so we’ve already moved forward with a swimming package for when we return.
On a side note, if you go on their website, you can view each instructor and chose the one that you feel would be a match for your child. I loved that option!
I would also suggest stopping by and touring the building/​pool area before hand. This way you’ll know where to go when you’re running late, have to park the car and have only 3 minutes before the lesson starts… if your anything like me! Ha ha.
By the way… all of the families that I’ve met at the pool have been super nice. No LA attitudes. Being from the mid-​west it’s a welcome change!
I hope this helps!
Natalie

My two kids have been taking lessons at Waterworks since the summer and I am more than satisfied. Their instructors are truly professional. I chose this swim school because they are teaching the kids the appropriate way of swimming with the «roll over» method. As a former teacher, I know what proper teaching is and they’ve got it! They are able to connect to their students and they have the patience necessary to to allow their students to practice and learn.
My kids both had semi-​private lessons with Sheila and they immediately began to trust her. She got to know each of my kids and learned what works best with each child. I then separated them and now they are taking private lessons. My son is with Sherman and my daughter remained with Sheila. Sherman is an outstanding teacher! Not only is he a good person, but he has made tremendous progress with my son. My son is now swimming in the deep end of the pool and is beginning to refine his swimming technique. My daughter continues to be successful with Sheila. She is slowly building her confidence in the water while at the same time teacheing her the techniques necessary to successfully swim and become water safe.
Another great member of the Waterworks Team is Chris. He is the manager at this location and he is available all the time. He doesn’t sit up in his office but actually gets into the water and does what he can to help the instructors and students.
Overall, we are truly happy with this swim school. I wouldn’t send my kids anywhere else because I know that this is the best place for my kids to learn to swim and become water safe. If you are looking for the best, then look no further because this is it!

I started my three daughters off at Waterworks for lessons at their LA fitness location on Bundy. The lessons were going well and we loved our instructor Lydia. They staff on the phone messed up our schedule a couple times, but we made it work. After several weeks, they informed me that they were no longer offering lessons at this location. They offered me either a refund or they could switch me to the Beverly Hills location.
We decided to try the Beverly Hills location and they booked us for lessons there. When we arrived the following week, we were not on the schedule, there was some mixup on their end and they never transferred our lessons there. They had also told us on the phone that we would still have Lydia, but at the BH location they told us she does not work there. My kids were very disappointed and I was frustrated.
I was also surprised that the Beverly Hills location is really gross. Very dark, dirty, needs major updating.
Overall, the instructors were good, but the location is awful and their administration is very unorganized. Every time you call, you get some different on the phone and they mixed up our schedule on more than one occasion. I asked for a refund for my remaining lessons that I purchased.

Excellent, dedicated, and focused approach to teaching. Great friendly service from all the staff. My son has been taking classes here for a year and he loves it. Ms. Estefany is awesome! She tailors her teaching techniques to the child’s personality and it works wonderfully! Thank you Estefany and Waterworks!

Our daughter has been taking swimming lessons with Cameron for the past few months. If I rated Cameron alone he is absolutely a 5. He is patient and does a great job at earning your child’s trust first prior to pushing them. He knows just how much he is able to push without the child regressing from fear. I’ve been able to see this with both my daughter and other children he’s instructing as well.
The gentleman that works in the office is always running around doing something, from hosing down the pool deck/​chairs, answering phones, and helping clients in the office.
The only downfall is that they do feel a bit short staffed in the office at times and their website is not the easiest to use when booking and/​or changing appts. But that is the companies fault not the amazing staff.

Alex is our instructor and he is so great ! He is so endearing with my 4 year old son. His attention is on Tyler and only on Tyler. A lot of times at swim lessons for children the instructors yell but Alex speaks to my son and never yells — they are so focused on each other — no yelling needed. !
My son is 4 and after 3 lessons with Alex he is swimming with out his jacket. They have the best teaching technique. It is such a great vibe and it is such a positive place.
Melvin (I hope i have name correct) who is in the office on Saturday morning is so good at what he does — he is so patient and is so great at getting you enrolled with the right amount of classes — he does not give up till it is right.
Waterworks obviously rents this location from the city of Beverly Hills so it is not their private facility — so what so its not fancy and new. I would rather be treated nicely and have my son swimming then to be at a fancy facility. Your kids are in good hands here and that is all that matters.

Estefany is a top notch instructor!
She works so well with little kids and her happiness is totally contagious. She is also very charismatic and knows how to deal with crazy toddlers :-)
The place is a bit run down so I’ll go for 4 instead of 5 but otherwise we’re happy customers!

Take classes with Stef! The place is a bit gross, but I keep coming back because Stef is an amazing instructor. She’s very reliable and really teaches and makes corrections. Can’t wait to take more classes with her!

They have great classes and good instructors but the facility is SO DIRTY it’s really a shame. There is NO cleaning at all and the owners don’t fix anything. It’s very sad that this place is operating like this, and worse off that children use this facility on a daily basis. The smell of urine in both men and women’s dressing rooms is disgusting (I know this because my husband told me the men’s side is so bad he was gagging. The women’s side is pretty gross, I don’t let my child touch anything. Toilet paper on the floor, hair balls everywhere in shower, sinks, and floor. This facility is not ran by normal people. They charge their fees but are not willing to put any money, care, back into the business. If this place was ran well, it would be a superb swim academy.

Both my girls ages 4.5 and 3 take lessons with Alex. They love going to class to learn with him. Their program has allowed my 4.5 year old to successfully swim on her own for a year now. She can do freestyle and is working hard to perfect her backstroke and dives. We have don’t both group and private lessons here. I highly recommend swim classes here and highly recommend Alex as a teacher.

I heard about this place from my nephews summer camp that is located at the same center, Camp Jem Chai.
They recommended to me that I utilize their facility and so I did. Overall, the pool is large, clean and warm. I personally enjoy their lap swimming hours.
As far as the staff goes, they could use a person at the front desk who can direct people where to go, kind of confusing.

Kyle and Andrea are awesome. my kids love them!

We have been here since my son was 6 months old, he will be 5 in January, my son has made amazing progress and is now doing swim meets in Pasadena because of the wonderful and terrific instructors, that work with him, I love it here. Ken is the best!

My daughter (almost 4yo) has been enrolled at Waterworks for a little over a year and I’m really impressed by her progress. She goes once a week and has gone from no water safety to being able to take real strokes across the pool and flip to her back for rests. Scarlet has been amazingly patient and was reliable throughout our first year. Now that Scarlet is moving to the Pasadena location, we’ve switched to Andrea who has been great so far. I chose Waterworks due to their flexible scheduling options and have been really happy overall.

They need to detail clean or remodel this place, looks worn out and dirty. There are couple of good instructors here and if it’s your lucky day you get one of them. Staff needs to be trained on customer service. This place has potential and can do so much better if they remodel and take care of customers, it’s in business because of its location.

One star is only for the instructor. My instructor today at 10:20 class is absolutely friendly.
Awful experience for the very first time to this place! I got there 10 mins before our class but there’s a customer checking in-​longer than we anticipated. The front desk, I believe her name is Hilary. She cannot multitask! By the time she can assist me and my friend, the class will start in 3 minutes. Hilary kept saying that your friend and her daughter has to register before we can take and allow her to the class!!! So I said, can we do it now? It’s not hard to register. Right? I did it on the phone for only 1 min. The front desk said, it will take a while and I cannot do it, by the time we register her, the class will be over. To register, it will only take atleast 1 minute. Name, address, phone and email address! How hard could that be!!! I even asked if you cannot type fast, I would be happy to do it for you! LOL!!! Then, she kept repeating herself over and over again!!! Then finally did it! Grrrr!!!
By the time we get to our class, it’s only 10 mins left. Learned the basics and such. The pool water is very warm and I love it but the tiles are yellowing.
Our instructor is very friendly. She even walked us to the bathroom as first timers. I can give her 5 star!!! Women’s Bathroom is outdated but maintained but not baby friendly. They have changing stations but the floor is very slippery.
When we walked out, the front desk said, I told u guys that you will be late. And I strongly said, «A, YES BECAUSE WE SPENT SO MUCH TIME TO YOU!!» — very sarcastic!
By the time they asked us to pay, it is $ 18 per session. Which is not bad. BUT, when I registered, the guy named BEAU said it is only $ 12 per session. And if I’m not happy, I can get my money back!
The front desk said, we will review that phone conversation and we will get back to you.
I would only come back if We get our money back or if they offer a free class for me and my friend because we hardly got into the class we paid because of the front desk!!!

This place gets a 5 star for the swimming program & awesome instructors. Teacher Scarlett is absolutely amazing!!! My daughter adores her & trusts her in the water. My daughter has really improved in the water as a result of Scarlett’s excellent instruction. As for the facilities, it’s outdated, but what does that have to really do with swimming. We shower at home anyways. The place is centrally located right between century city & Beverly Hills & I’ve never had a problem with parking. If you live nearby, this is a great place for your kids to learn how to swim!

My nearly 3 year old loves his semi private lessons with Elizabeth. She works with him on how to get out of the pool, kicking, holding his breath, laying on his back. It is perfect for this age group. The facility is nice and clean and everyone that works there is wonderful and parking is easy. I am now starting parent and me with my 8 month old :)

I signed my son up for some classes here and heabsolutely loves it.
The staff here is great and caring, but I think the pool could use a little cleaning.
There are sometimes insects just floating at the top of the pool, and it can get pretty gross.
But hey, i’m not the one swimming

AMAZING!!! Our 2 year old it’s been attending to the parent and me with Paloma well let me tell you she is a true professional my son would cry the whole session (20 min) and she would never tell my son or me or my husband anything you know when sometimes people give you the stinky eye when your baby it’s being annoying or crying well she will never do that the first time I took him I paid for a semi private lesson and my son cried and screamed with her the whole time but then she was so nice and told me to not worry that my son was fine and that that was normal, but we decided to go to the parent and me instead and he cried again with my husband the whole time and she was so nice trying to calm him down and using a very sweet tone of voice ahhh!!! SHE’S JUST AMAZING!!! Well still going there with her and just hope my son will lean to swim someday ;)