Westside Tile And Stone Of Beverly Hills

I’m remodeling my kitchen and starting to look at backsplash and floor tile. I live pretty close to this store, so it seemed like a convenient choice. Too far to walk, too close to drive, so I rode my bike over there and locked it at the meter. When I walked in, bike helmet and backpack in hand, I think they didn’t take me seriously. There were three sales associates and I was the only customer, and I don’t even think they greeted me. I tried to initiate a conversation with them, and one of the men reluctantly stepped up. Since I’m a newb to home redesign, I guess I was hoping to get the kind of service others here have described, where a friendly and knowledgeable sales associate really works with you to help you figure out the best option for your project and what the different pricing options are. I’m not saying this guy wasn’t knowledgeable. I couldn’t know because he really didn’t say much. We breezed through a few of their subway tile options. There was a brief mention of floor tile. Suffice to say, I felt really unwelcome in there. This place was like the Beverly Hills stereotype everyone learns from Pretty Woman. With my kitchen remodeling now, and three bathrooms after that, all I can say to them is, «Big mistake. Big. Huge.»
Continuing my quest for tile, I found a place called International Tile and Stone on West Pico. Ann was super friendly and knowledgeable. I don’t care if it’s further away, I’m going there for my tile needs from now on!

It was recommended I come here for my kitchen backsplash tiles and the selection is amazing! I had been to the Canoga Park location, which has a bigger showroom, but the customer service in Beverly Hills is BEYOND amazing. Bronwyn is not only very talented in her eye and expertise, but she’s just a cool person too! Bronwyn steered me in the perfect direction of what I was looking for, even if it meant ordering from somewhere other than Westside! It was kind of Like Miracle on 34^th Street! Regardless, Westside is an awesome place to buy tile… And ask for Bronwyn!

It was kind of weird to find out which location or which Westside Tile and Stone I was attempting to find on Unilocal,but Robertson is where I came. I got some of the most amazing backsplash I have ever seen here. Will post pics as well. I dealt with Fred L and some other gentlemen and they were both very cool and answered emails and the phone any time I called. So here is how it went down:
I ordered some backsplash and since there were a lot of projects before it was time to put on backsplash I gave them a timeframe. It took a little longer than they said, but nonetheless it was still pretty fast relative. I wasn’t mad since I didn’t need the tile. Here is why I give them 5 stars. My guys and I didn’t order enough backsplash to cover sides of wall and now I needed the backsplash ASAP like overnight. Guess what? They special ordered it Monday and it was here Tuesday. Freakin amazing and didn’t impede the work. I gotta tell you when it came down to it, they were clutch! This company is awesome I will definitely use them again.

Westside tile is incredible, they’re very personable and detail oriented. They helped turn our vision into a reality. The customer service is amazing, very professional and understanding people. They went above and beyond! They use high quality material, you can see the difference between their work and others who cut corners. My friends and family have all asked for their info. I highly recommend westside tile and stone!

Having visited the place in two separate occasions and for two different projects, I left the store feeling the same way in both instances. The staff lacks customer service skills. I felt very uncomfortable asking questions and they certainly make you feel that way! The staff (especially the not so gentleman who works there) are incredibly snooty and have a very unsophisticated way to determine who is worth their time and attention and who doesn’t meet the snooty criteria. He was rude and «reminded» me that «I was not at Home Depot», simply because i asked why there was such a big difference in price among two tiles at the store. It felt as though that is a line he commonly pulls when customers annoy him by asking questions. I ended up buying my tiles from a store in Pasadena with equally exclusive and high end selection, but far better attention and care to their customers. It is called Mission Tile West on Mission Street in Pasadena. it is pathetic to see how some people who work in areas such as Beverly Hills start feeling like they are special celebrities and feel entitled to treat others so poorly.

We recently did a redo on our kitchen/​laundry room counter tops/​backsplash and spent weeks looking all over town for the right tile and price. We went into Westside Tile assuming the prices were over what we wanted to pay and were pleasantly surprised to find out they are very competitive. Added bonus: Fred and Frank were very helpful and patient when we had to delay our start date a few times. Lesson learned was that a beautiful store in a pricey part of town can be the best deal and a great shopping experience!

Your vision really does come true at this store! Great selection of stone and mosaic tiles for your bathroom (you will be back for the kitchen too!). The customer service was great and they did not pressure us and instead gave us plenty of time to decide on what we wanted. Usually tile stores will try to rush you but we had a great experience here.

We had a great experience here when we came to browse. The selection is very large and could suit any budget. Buit what really made the trip was that one of the designers, Bronwyn Swackhamer, was very helpful and took the time to really help us figure out what we wanted.
I’m only knocking off a star because we had to wait quite a while for someone to help us since there were other customers in the store (maybe they need more than 2 salespeople on a Saturday).